As we transition from Spilsbury to Bits and Pieces, we want to ensure this process is as smooth as possible. Below are answers to some common questions to help you through this change.

FAQ for Our Loyal Customers

1. Why is Spilsbury closing?
   
   While the decision to close a business is never easy, we're excited to focus our efforts on Bits and Pieces. This transition allows us to offer an even broader range of puzzles, puzzle accessories, gifts, and personalized items. We're committed to continuing to meet your needs with the same dedication and quality you've come to expect.
   
   
2. What will happen to my account, orders, or Gift Cards?
   
   • Existing Orders: Any current orders will be fulfilled as usual. If you have concerns, please contact us at 513.354.7909
   • Gift Cards: Your Spilsbury Gift Certificates are valid! Spilsbury gift certificates have been converted to Bits and Pieces.
     
     
3. How is Bits and Pieces different from Spilsbury?
   
   Bits and Pieces builds on what you love about Spilsbury by offering many of the same great puzzles and artists, along with an even wider selection of products. From unique puzzles and accessories to thoughtful gifts and personalized items, we're confident you'll find everything you need—and more!
   
   
4. Will the customer service be the same?
   
   Absolutely! Our commitment to excellent customer service remains unchanged. You'll continue to receive the same care and support you've come to expect. Our contact information is listed below if you have any questions.
   
   
5. Where can I shop now?
   
   You can shop with us at Bits and Pieces online at Bits and Pieces or call us at 513.354.7909 to place an order or receive assistance. Don't forget to sign up to request a catalog and subscribe to receive exclusive promotions and updates on our latest product collections from Bits and Pieces!
   
   
   • 5a. Request a Catalog
   
   While we are no longer printing catalogs, you can request a FREE catalog from Bits and Pieces for all your future puzzling endeavors. Once prompted on the new web page, fill out your information on the form provided. Please allow at least four weeks for processing and delivery of your catalog. Please note that Bits and Pieces does not currently ship jigsaw puzzle catalogs outside the Continental United States.
   
   
Request Catalog Here


6. Are there any special promotions for Spilsbury customers?
   
   You can sign up for email and SMS offers to receive exciting promotions and offers from Bits and Pieces!
   
   Sign Up Here


7. Who can I contact if I have questions?
   
   We're here to help! Reach out to us at:
   
   Phone: 513-354-7909
   Email: service@bitsandpieces.com
   Website: Bits and Pieces
   

Thank you so much for your loyalty and support. We're excited to welcome you to Bits and Pieces and look forward to serving you for years to come!