Customer Success Managers (CSMs) should focus on complex client problems and valuable opportunities. To enable this, repetitive tasks should be automated, freeing up time for CSMs to make a more significant impact. Using AI for CSMs and AI for customer success can revolutionize how teams operate, leading to increased efficiency and better customer experiences. Key […]

Artificial intelligence has already permeated our lives as consumers. The transformation was discreet, but it has improved things in every way. The last time you used Netflix, an AI helped you decide what to watch. When you shopped on Amazon, an AI influenced what you purchased. When you order from Uber, an AI helps find […]