eSIM | Telstra

Connect fast with eSIM

eSIM allows you to connect to Australia’s best mobile network fast.

What is eSIM?

eSIM is a digital SIM built into your device that allows you to connect to the Telstra network fast. All our Upfront Mobile Plans and Pre-Paid Mobile Plans are eSIM compatible, although you do need a compatible device.

Faster connection

You can activate and manage your eSIM device without visiting a store or waiting for delivery. 

Two numbers. One device.

Add a second number so you can juggle work and personal life on the one compatible device.

Do it all in the app

Connect and manage your eSIM in the My Telstra app.

Caring for the planet

eSIM requires no plastic, packaging, or transport of a physical SIM card.

eSIM plans

All our new plans are eSIM compatible. You can connect with your own device or get a new device and a plan from us.

Compatible devices

Most devices produced post 2020 are eSIM compatible (or dual SIM). Devices purchased overseas may not be eSIM compatible. 
View compatible devices

Get an eSIM

Choose either ‘Activate’ or ‘Switch’ and follow the steps to get connected via eSIM fast.

Activate a new or additional eSIM

Set up eSIM for a new mobile plan or add an additional eSIM to a current service.

Switch from Physical SIM to eSIM

Move your existing mobile service from a physical SIM to eSIM.

FAQs

No. Switching from a physical SIM to eSIM is quick and easy and doesn’t impact your plan or number. 

All Telstra’s plans are available on eSIM. You must have a compatible eSIM device.  

An eSIM profile is the software you download to your device when you buy a new plan or manage an existing service to access Telstra’s mobile network without the need for a physical SIM.

Yes, you can.

A 'dual SIM' device can accommodate at least two mobile services, each with their own mobile plan.

The following combinations may be possible, depending on your device:

  • Single SIM card plus eSIM
  • Dual eSIM profiles
  • Dual physical SIM cards

Find out if you have an eSIM compatible device. 

Each service will have a unique mobile number and separate plan, although as a Telstra customer, your data and call allowances may be shared.

No, you won’t lose your Pre-Paid credit if you switch to eSIM.

Rather get in touch? Let's get you connected

Online help & support

Find answers to your frequently asked questions about eSIM.

Get help

Get help in My Telstra

Connect to eSIM, view your services, troubleshoot tech issues, contact us via chat and much more.

My Telstra

Reach out to us

We're here to answer your questions.

Contact us