Your Shopify store's AI Employee that answers every incoming calls.
Meet THAT WAS AI, your AI voice employee that answers customer calls, understands your Shopify store, resolves questions, takes action and knows exactly when to bring in a human.
Test a Live Call
Experience how THAT WAS AI handles customer inquiries in real time.
Your Shopify store is always open.
Your support team can't be.
Customers don't stop calling because your team is busy. They call when they need an answer and every unanswered call is a moment of friction between interest and action.
Missed calls = missed revenue and lost trust
High-intent buyers hang up and click over to Amazon or competitors in seconds.
After-hours calls = most neglected service
62% of calls happen outside standard 9-to-5 working hours when nobody is at the phone.
A single bad support experience = losing repeat customer
Voicemail boxes feel impersonal and 80% of shoppers never leave a message.
THAT WAS AI fills that gap.
It connects to your Shopify store in 2 minutes, understands the context behind every conversation, and handles requests in real time.
How It Works
Connect Store
Connect your Shopify store in just 2 minutes. We import products, policies, and orders automatically.
Create Assistant & Number
Configure your AI agent persona, get a free phone number for AI or integrate your own through Twilio or SIP trunk.
AI Answers Every Call
Your AI agent instantly picks up, verifies callers by phone/email, and handles queries on the spot in real time.
Hear the AI in Action
Play the conversation recording below and watch the real-time transcript sync.
AI Customer Support Demo
Store Order Check & Address Update
The user called to inquire about new hoodie launches and decided to order a Jackstar hoodie. After learning the black XL size was out of stock, they opted for a rose gold Jackstar hoodie in XL. The AI confirmed the order creation and stated a secure checkout link would be sent via email.
Start playing to load conversation transcript
Connect once. It knows everything.
(Just like hiring a human support person, but setup takes seconds)
The moment you connect your Shopify store, your AI calling person knows:
Products
Names, variants, prices, descriptions, and real-time stock levels.
Orders
Status updates, live tracking urls, and delivery estimate timelines.
Customers
Purchase histories, active contact info, and profile details.
Store Policies
Returns guidelines, shipping rules, and exchange options.
"A customer calls asking about a blue hoodie in size M? It knows. Someone wants to know if their order ships today? It checks and tells them. No setup. No training. No scripting every possible question."
Classic Denim Jacket
$89.00
Leather Chelsea Boots
$149.00
Luxury Silk Scarf
$45.00
What It Handles
Automating standard support requests directly via live integrations.
Your customers can buy over the phone (yes for real!) The AI creates the Shopify order and sends a confirmation — no cart needed.
Verifies the caller by email and phone, pulls the live order status from Shopify, and tells them exactly where it is.
If it hasn't shipped - done. Cancelled right there on the call. If it has shipped - explains the return process and opens a ticket for your team.
Order not fulfilled yet? Updated on the spot. Already on its way? Your team gets a heads-up with full call notes.
Answers from your live catalog. Sizes, materials, stock, pricing - whatever the customer needs to decide.
Our AI will handle ANY type of queries or concerns that customers generally asks over call.
It knows when to step aside
If something's too complex, or your customer just wants a human, the AI doesn't leave them hanging.
Creates a ticket
Logs the full conversation, order details, and a summary. Your team picks it up later with everything they need.
Transfers the live call to your humans support person
Connects the customer straight to a real person on your team, with a quick brief on what was already discussed.
A stranger can't call and mess-up.
Your customers' data stays safe, always. The AI verifies identity protocols before revealing order particulars.
Identity Verification Steps
Before touching any order, the AI asks for the caller's order ID, email and phone number — and checks both against your Shopify data.
Your AI reaches out to customers who left without buying - calls them, reminds them what's in their cart, answers any last questions, and can complete the purchase right there on the call.
Launch Outbound Campaigns.
Launch outbound phone follow-ups instantly. Drive higher checkout conversions by talking directly with shoppers immediately after cart abandonment.
See everything your AI handled while you were busy.
A live-updating, interactive dashboard that manages and reviews your voice operations.
1,482
+12.4% this week432
+8.2% this week98.4%
99.9% target goal5,928m
Saved $2,964 in laborToday's Call Volume & Resolution
Real-time incoming shopper inquiries breakdown
Recent Live Actions
Live SyncPricing
Choose a plan that scales with your store. Simple transparent pricing.
Get Started for Free
Every account starts with a lifetime trial of 10 free calling minutes to test the AI on your store. No credit card or time limit.
Basic
For small stores starting with AI voice support
- 200 minutes (~ 100 calls) included
- 1 connected store limit
- 1 active voice assistant
- 1 free phone number included
- Twilio phone number import
- Full voice assistant automation
- Overage calls: $0.46 / minute
Growth
For growing stores needing more voice minutes
- 500 minutes (~ 250 calls) included
- 1 connected store limit
- 1 active voice assistant
- 1 free phone number included
- Twilio phone number import
- Full voice assistant automation
- Overage calls: $0.36 / minute
Pro
For high volume support and multiple stores
- 1000 minutes (~ 500 calls) included
- Up to 3 connected stores
- Up to 3 active voice assistants
- Up to 3 free phone numbers included
- Twilio phone number import
- Full voice assistant automation
- Overage calls: $0.36 / minute
Scale
For maximum support and calling volume
- 2500 minutes (~ 1250 calls) included
- Up to 3 connected stores
- Up to 3 active voice assistants
- Up to 3 free phone numbers included
- Twilio/ SIP Trunk phone number import
- Full voice assistant automation
- Overage calls: $0.26 / minute
Every plan includes AI voice model costs. What you see is what you pay.
Frequently Asked Questions
Everything you need to know about your new AI support agents.
Yes. Based on the permissions you enable, THAT WAS AI can securely update shipping addresses, cancel eligible orders, create support tickets, and help customers place new orders.
Sensitive actions are protected by verification workflows and configurable rules. If the AI isn't confident or the request falls outside your policies, it automatically escalates the conversation to your support team instead of taking action.
Before sharing order details or modifying an order, the AI verifies the customer using information such as their order number and associated email or phone number. Additional verification methods can be configured as needed.
You define your store policies, and the AI follows them consistently. If it encounters something outside its scope or confidence, it hands the conversation to a human instead of guessing.
The AI creates a detailed support ticket with the call transcript and summary, then transfers the customer or requests a callback from your support team.
Yes. The AI can guide customers through product selection and create a Shopify draft order, allowing them to complete payment securely through Shopify.
Yes. You can either forward your existing support number via SIP trunk to THAT WAS AI or connect a new Twilio phone number in just a few minutes.
Just a few minutes. Connect your Shopify store, configure your AI employee, connect your phone number, and you're ready to go. THAT WAS AI will start answering customer calls 24/7.
Yes. A lightweight Shopify app securely connects your store to THAT WAS AI. All management happens through the THAT WAS AI dashboard.
Plans are based on included AI call minutes and features. As your business grows, you can upgrade your plan or add additional usage as needed.
Not necessarily. THAT WAS AI automates day-to-day customer conversations so your team can focus on complex issues, VIP customers, and revenue-generating work.
Chatbots wait for customers to visit your website. THAT WAS AI answers phone calls, performs real actions inside Shopify, and resolves customer requests in real time. It doesn't just answer questions- it gets work done.
Every call answered. Every customer helped.
You didn't lift a finger.
Instantly deploy AI customer agents to support callers, track deliveries, and recover checkouts in seconds.
10 free call minutes · No credit card · Cancel anytime