Terms and Conditions

KlientFlow.com Effective date: 1 August 2026 Last updated: 10 August 2026

The short version

Klient Flow is an Indian sole proprietorship registered under the MSME/Udyam framework and operated by Vignesh in Bengaluru, India, with support from a small independent team.
KlientFlow offers Free, Standard and Team plans. A Free account is never charged unless its owner actively chooses a paid subscription.
KlientFlow prepares outreach messages but does not send them. You decide what to send and are responsible for it.
You are responsible for contact data you add and how it was obtained.
Do not use KlientFlow for spam, scraped or unlawfully purchased lists, harassment or illegal activity.
Liability is limited as explained in Section 17.
Indian law applies and Bengaluru courts have jurisdiction.

The complete Terms below control if this summary differs from them.

1. Who you are agreeing with

Klient Flow, an Indian sole proprietorship registered under the MSME/Udyam framework Proprietor: Vignesh Thavarekere, SG Palya Bengaluru, Karnataka 560029, India hello@theklientflow.com +91 63625 28811

“KlientFlow”, “we” and “us” mean the proprietor above. “You” means the person using the service or the organisation they are authorised to represent. There is currently no separate incorporated company.

2. Accepting these Terms

By creating an account or using KlientFlow, you agree to these Terms and the Privacy Policy, including its Data Processing Terms. If you act for an organisation, you confirm that you can bind it.

You must be at least 18. KlientFlow is a business tool and is not offered to minors. Users in other countries, including the EEA and UK, remain responsible for laws applying to their use and outreach.

3. Service updates and availability

KlientFlow is maintained and improved by a small independent team. Features may change as the service improves. Google Calendar, email reminders and AI Assist depend on external services and correct account configuration. Unless a separate written agreement says otherwise, there is no uptime guarantee or support SLA.

Account deletion is not yet self-service. A verified request sent from the registered email address to hello@theklientflow.com will be completed within 30 days.

Keep an independent copy of information important to your business and export your data regularly. Service backups support disaster recovery and do not replace your own records.

4. Your account

Provide accurate signup information.
Keep credentials confidential and use individual accounts rather than shared logins.
Tell us promptly if you suspect unauthorised access.
You are responsible for activity under your account unless caused by our failure to apply reasonable security.
We may restrict accounts that breach these Terms, following Section 15.

5. What KlientFlow does

KlientFlow stores prospects and leads, prepares follow-up sequences from opening messages, identifies due actions, preserves conversation context and helps prepare the next message.

It does not send messages. Copy & Reply copies content and opens the selected social profile or email client. You review, paste and send it. KlientFlow is not a bulk-mail or automated mass-messaging service, does not guarantee commercial results, does not verify contact data and is not presented as a full enterprise CRM.

6. Plans and pricing

Current plans are Free, Standard and Team. Features and limits are shown on the pricing page and enforced by the product.

Selecting Subscribe opens the payment provider shown at checkout. A paid plan begins only after the customer actively approves the purchase and the payment provider confirms it. An administrator may also grant complimentary Standard or Team access, with or without an expiry date.

We may change prices and limits with reasonable notice. If complimentary access expires or entitlement is reduced, data is not automatically deleted. Records above the new limit may become read-only and a seven-day CSV export grace period may be provided.

7. Payments, renewals and cancellation

A Free account will not move to a paid plan without an active purchase. Paid prices use the currency shown on the pricing page and checkout. Applicable taxes and the complete total are displayed before payment is confirmed.

Payments are handled by Paddle or another payment provider clearly identified at checkout. KlientFlow does not directly collect or store full card details. Subscriptions renew automatically for the selected monthly or annual period until cancelled. Repeated failed payments may return an account to Free with restricted, read-only access above Free limits rather than deleting data.

Cancellation and refunds

You may cancel at any time and retain access until the end of the paid period. Use any subscription-management option made available with your purchase, or email hello@theklientflow.com from the billing email address before the next renewal date. We will confirm cancellation by email.

First-time Standard or Team subscribers may request a full refund within seven calendar days of their first subscription payment by emailing hello@theklientflow.com from the billing email address. When the refund is issued, paid access ends and the account returns to Free. Renewals, add-ons, additional seats and later purchases are not covered by this seven-day guarantee, except where mandatory law requires otherwise.

We also refund duplicate charges and billing errors caused by KlientFlow. Requests should identify the account and charge without sending full card information. Approved refunds are returned through the original payment method; the payment provider determines when the credit appears.

Contact us before filing a chargeback so we can investigate. We may restrict the disputed account while a chargeback is resolved.

8. Acceptable use

You must not use KlientFlow to send spam or unsolicited bulk messages; import unlawfully scraped or purchased lists; hold information without a lawful basis; violate the rules of LinkedIn, Instagram, X, WhatsApp, Facebook or another channel; store special-category or highly sensitive data; harass, threaten, deceive or defraud; attack, overload, reverse-engineer or bypass service controls; resell KlientFlow without permission; or break applicable privacy, outreach or communications law.

You confirm that contacts added manually, from a URL or through an import were obtained lawfully and that you have a legitimate reason to process and contact them. KlientFlow cannot verify where a list came from. Regulatory and legal responsibility for your list and messages remains with you.

We may warn, restrict, suspend or close an account that breaks these rules. Serious abuse, security attacks or illegal activity may result in immediate action.

9. Your content

You retain ownership of leads, prospects, notes, messages, templates and imported data. You give KlientFlow a limited licence to store, process and display that content only as needed to provide the service. The licence ends when the content is deleted, subject to normal backup retention and legal requirements.

We may access content only to address a technical issue you reported, investigate suspected abuse or security risk, or comply with law. We do not mine lead content for advertising or marketing analytics.

10. AI features

AI Assist is optional and hidden unless enabled. Generated text is a draft and may be inaccurate or inappropriate. Review it before sending. You remain responsible for each message.

Allowances reset each UTC calendar month and unused actions do not carry forward. Provider errors, budget limits or timeouts cause a safe fallback to standard templates. Providers, models and limits may change as the service evolves. The Privacy Policy explains what is processed and logged.

11. Third-party services

KlientFlow may connect to Google Calendar and open LinkedIn, Instagram, X, WhatsApp, Facebook or your email client. Those services are not controlled by KlientFlow, and their own terms and privacy policies apply. Features depending on them may become unavailable when their services or APIs change.

12. Team workspaces

The owner controls a company workspace and may invite or remove people, change roles, reassign leads and delete the workspace.
Owners and authorised administrators can view workspace information according to their role. Members generally see assigned leads.
A removed member's leads must be reassigned or deliberately left unassigned.
Workspace deletion is permanent and removes dependent records after explicit confirmation.
Workspace owners are responsible for team use and compliance.
A user may belong to no more than three company workspaces at a time.

13. Availability

We aim to keep KlientFlow available but do not promise uninterrupted operation, service credits or an SLA. Maintenance and failures in hosting, Google services, AI providers, mail delivery or scheduled jobs may affect dependent features.

14. Intellectual property

The KlientFlow software, design, name, logo, original copy and documentation belong to the proprietor or applicable licensors. These Terms permit use of the service but do not transfer ownership.

You may not copy, modify, reverse-engineer, redistribute or use protected parts of KlientFlow to build a competing service except where a non-waivable law permits it. Feedback and suggestions may be used without payment or an obligation to attribute ideas.

15. Ending the agreement

You may stop using KlientFlow at any time. Export important information first, then email hello@theklientflow.com from your registered address to request deletion.

We may suspend or close an account for a breach, legal requirement, material security risk or discontinuation. We normally provide warning and an opportunity to correct a breach unless delay could cause harm.

If KlientFlow is discontinued, we aim to provide at least 60 days' notice and an export opportunity. When access ends, data is handled under the Privacy Policy. Sections intended by their nature to survive, including ownership, disclaimers, liability, indemnity and disputes, remain effective.

16. Disclaimers

KlientFlow is provided “as is” and “as available” to the fullest extent allowed by law. We do not promise uninterrupted, error-free or perfectly secure service; correction of every defect; fitness for every workflow; accurate AI output; reliable delivery of every reminder or calendar event; or any specific replies, meetings, clients or revenue.

KlientFlow organises follow-up. Results depend on your offer, market, message, contacts and actions. Nothing excludes a warranty or liability that applicable law does not permit us to exclude.

17. Limitation of liability

To the fullest extent permitted by law, KlientFlow is not liable for indirect, incidental, special, consequential or punitive damages; lost profits, revenue, opportunities or clients; loss or corruption of data; or substitute-service costs.

Aggregate liability for claims relating to KlientFlow is limited to the greater of the total amount you paid during the three months before the claim arose or INR 5,000. While the service is free, the monetary floor is INR 5,000. This limit applies regardless of legal theory, subject to liability that cannot lawfully be limited.

18. Indemnity

To the extent permitted by law, you will defend and indemnify the proprietor against claims, losses, costs and reasonable legal fees arising from your breach of these Terms, how you obtained or used contact data, messages you sent, violations of law or third-party platform rules, or infringement of another person's rights.

19. Governing law and disputes

These Terms are governed by Indian law. Courts in Bengaluru, Karnataka have exclusive jurisdiction, subject to any non-waivable consumer forum or jurisdiction.

Before formal proceedings, email hello@theklientflow.com with the details. Both sides will attempt a good-faith resolution for 30 days.

20. General

We may update these Terms. Material changes normally receive at least 14 days' notice. Continued use after the effective date means acceptance, but changes requiring renewed consent will be handled accordingly.

These Terms, the Privacy Policy and its Data Processing Terms form the agreement about KlientFlow. If one part is invalid, the rest remains effective. Delay in enforcement is not a waiver. You may not assign the agreement without consent. We may transfer it as part of a sale, merger, reorganisation or incorporation and will provide notice. Notices are sent to account email addresses and hello@theklientflow.com. Neither party is liable for delay caused by events outside reasonable control.

21. Contact

hello@theklientflow.com +91 63625 28811 Klient Flow, an Indian sole proprietorship registered under the MSME/Udyam framework Proprietor: Vignesh Thavarekere, SG Palya Bengaluru, Karnataka 560029, India