Shipping policy

General

All items for sale on The Wood Reserve include free shipping site wide to anywhere in the United States. (International shipping rates are shown at checkout for certain items)
Standard delivery times are approximately 3 to 7 business days for most products, however custom products, such as personalized engravings may take longer.
Expedited shipping is available on certain products and the option to upgrade will show up during the checkout process if it is available.

Note: Our handcrafted furniture is built to order and does not apply to the shipping times listed above. Each piece of furniture will have an estimated completion time listed on the product page. This is just an estimate and may take more time due to elements that are out of our control.

Furniture Shipping & Delivery

Every furniture order is available with free curbside delivery, which means your furniture will be delivered by one driver to the end of your driveway, unloaded from the truck and in many cases, the driver will bring it up to your home, but they are not required to do so.

If you need assistance bringing the furniture into your home, we do also offer a White Glove "In-Home" Delivery method for $99. The Carrier will bring an extra person to help bring the furniture into your home and set it up in the room of your choosing.

It is very important to thoroughly inspect the furniture before you sign for it and before the shipping carrier leaves. If there is shipping damage and the shipment is signed for without making a note of the damage, then we cannot file a shipping claim and be reimbursed for the damages.

Make sure to write down any visible damages on the shipping receipt that is kept by the carrier, as well as take pictures.

Once a shipment is signed for, the customer is acknowledging receipt of the furniture and that the furniture is in good working condition. 

The Wood Reserve is not responsible for any shipping damages that are discovered after the shipment is signed for, which is why it is important to go over the entire piece as soon as it is delivered.

Furniture build times can vary depending on the workload of the woodshop and the size of the order. Currently you can expect your furniture to take anywhere from 6-25 weeks depending on the woodshop before being picked up by one of the shipping carriers assigned to deliver your furniture.

The build times listed on the product pages are just estimates and may take longer than what is shown. 

Once the build process has started, furniture orders cannot be cancelled. 

Please refer to our Return/Refund Policy and Terms of Service for more detailed information.