Frequently Asked Questions (FAQ)

1. Are your mascot costumes custom-made?

Yes. All mascot costumes are made to order based on your requirements, including size, color, and design details.

2. How long does production take?

Production time typically takes 5–7 working days, depending on the design and order details.

3. How long does shipping take?

We offer two shipping options:

• Free Shipping: 7–15 working days
• Express Shipping: 3–5 working days

4. Do I need to pay customs duties or taxes?

No. All orders are shipped with duties and taxes included (DDP). You will not need to pay additional fees upon delivery in most cases.

5. What payment methods do you accept?

We accept payments via PayPal. You can pay using your PayPal account, credit card, or debit card.

6. Can I customize the mascot costume?

Yes. We support customization including colors, logo printing, and design adjustments. Please leave your requirements in the order notes or contact us directly.

7. Can I see the product before it is shipped?

Yes. We can provide photos or videos for confirmation before shipping if requested.

8. What if there is a problem with my order?

If your item is defective, damaged, or incorrect, please contact us within 3 days of delivery. We will provide a replacement or another appropriate solution.

9. Do you accept returns?

Due to the custom-made nature of our products, returns are accepted only for defects or seller errors. Please refer to our Refund & Return Policy for details.

10. How can I contact you?

Email: sale@tingmascot.com
Phone: +86 18168822314