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Report a member or listing

You can help make our community safer by reporting members and behaviour that goes against our rules. On this page, you’ll find more information about the kinds of activity that should be reported and how to submit a report. 

On this page:

  • Information for Vinted members
  • Information for organisations and rights-holders
  • After you submit your report
  • Good to know
Information for Vinted members

Vinted members have several ways to report illegal or inappropriate activity and content. Below is a non-exhaustive list of examples and ways to report them. You must be logged in to use each of these reporting methods (except when reporting ads).

Report a listing 

  1. Go to the listing
  2. Select the 3-dot symbol (or Flag symbol on desktop)
  3. Select Report
  4. Choose the reason for the report from the list and share more details, if necessary
  5. Press Submit

Please report listings that go against our rules, including:

  • Listings with non-category items, like food and drink
  • Listings with prohibited items, like real fur 
  • Listings with inappropriate or vulgar photos or descriptions
  • Listings with intentionally misleading information — photos, price, condition, size, or similar
  • Listings not really selling an item, such as requests for an item or listings uploaded as a joke

Or illegal listings, such as:

  • Listings selling counterfeits or using copyrighted material without approval
  • Listings with illegal items, like drugs, weapons, or reproductions of currency
  • Listings with items that are unsafe for use or recalled from the market
  • Listings or items promoting discrimination, racism, hate speech, or other harassment

Report a profile

  1. Go to the member’s profile
  2. Select the 3-dot symbol in the top-right corner 
  3. Select Report
  4. Choose the reason for the report from the list and share additional details if necessary
  5. Press Submit

Please report profiles that violate our rules, including:

  • Profiles with an inappropriate username, profile picture, or profile description 
  • Profiles that seem to be multiple accounts from the same person or group

Report a message

  1. Go to the chat with the other member
  2. Select the ⓘ symbol in the top-right corner
  3. Select Report
  4. Choose the reason for the report from the list and share additional details if necessary
  5. Press Submit

Please report messages that contain:

  • Bullying, intentional insults, and harassment
  • Discrimination and hate speech
  • Scamming and phishing
  • Inappropriate sexual messages or images

Important: If you’ve disclosed your personal details to another Vinted member and think you may have been scammed, please take immediate action to protect your account. Learn more about protecting yourself from phishing attacks and scams →

Report a review

  1. Go to the chat for the order 
  2. Select the ⓘ symbol in the top-right corner
  3. Select Report
  4. Choose the reason for the report from the options list and share additional details if necessary
  5. Press Submit

Please report reviews that contain:

  • Private information, such as full names, addresses, telephone numbers, bank details, or similar
  • Any kind of harassment, discrimination, or illegal content

Report an advert

  1. Select the 3-dot symbol in the top-right corner of an ad
  2. Select Report ad
  3. Choose the reason for reporting

Please report any ads that are inappropriate, offensive, or irrelevant to you.

Information for organisations and rights-holders

Organisations and rights-holders should use this reporting form to report inappropriate or illegal listings, including:

  • Listings that infringe intellectual property rights, such as trademarks, designs, or copyrights
  • Listings with recalled or unsafe items
  • Listings that go against our Catalogue Rules

You don't need to be a Vinted member to submit a report using this method. You’ll be asked to identify yourself and provide contact details for further updates when you submit your report. 

You may also be required to provide any relevant documentation, such as trademark certificates, court orders, or similar evidence supporting the legitimacy and grounding of your report. 

After you submit your report
  1. We’ll acknowledge your report – check your Vinted inbox messages (or your email inbox if you used our reporting form).
  2. We’ll investigate the situation – we may also contact you if more details are needed.
  3. We’ll take action if needed – this can include removing the listing, sending a warning, or banning the member. Or, we may determine that we can’t take action if the member or listing hasn’t gone against our rules. 
  4. We’ll inform you about our decision – you’ll get our official moderation decision in your Vinted inbox or email inbox, including a link to submit an appeal.

If you used our reporting form and haven’t received an email acknowledging your report, please check your email spam folder. If you haven’t received anything after some time, contact our support team for more help. 

Good to know

Visit these guides to learn more about what’s allowed on Vinted:

  • What you can sell on Vinted
  • Community Standards
  • Item Authenticity Policy
  • Catalogue Rules
  • Terms and Conditions
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