Send an item using custom shipping
Custom shipping is only available for some existing listings of otherwise non-shippable items, i.e. items that are too big/heavy to be sent with our integrated shipping options. For all newly uploaded items, you can use integrated shipping, which accommodates most item sizes and weight categories.
NoteCustom shipping isn’t available for sending heavy-bulky items and items purchased with optional verification services (like Electronics Verification).
Integrated shipping is the only available option for items either purchased with the verification service or eligible for it, even if the service is not used.
When uploading the item, follow these steps:
- Make sure the carrier you’re going to choose provides the tracking information and compensation in case of a lost or damaged parcel
- Choose the most relevant category for your item (e.g. Kids’ or Home categories)
- Enter the necessary information and choose the price for your item
- Select “Custom” and enter the shipping price
When the order is completed, you’ll receive the buyer’s payment for the item, including the shipping expenses.
NoteIf you can’t see the custom shipping option in your postage settings, don’t worry. When listing an item, we’ll choose the most relevant parcel size for you.
ImportantWith custom shipping, we don’t offer any compensation for lost, stolen, or damaged parcels. As we won’t be able to support you in such a case, we suggest choosing the providers that offer parcel compensation.
- Make sure to pack the item thoroughly.
- Keep a photo of the parcel until the order is completed. (Assuming the carrier offers parcel compensation, this might help you get compensation if the parcel gets damaged.)
- Send the parcel. Check with your selected shipping provider to find out how this can be done.
- Keep your proof of shipping, such as a postage receipt. You’ll have to attach it on Vinted to mark the item as sent.
- Press Shipping Instructions in the conversation screen, attach the shipment receipt, and press “Mark as shipped” within 5 working days of the sale. Otherwise, your order will be automatically cancelled. Please inform the buyer if you can’t send the item in time.
Once the buyer receives their item, they may manually complete the order. If they’re inactive, the order will automatically update to “Delivered” status after 21 days.
Your earnings will appear in your Vinted Balance once the buyer gets the item and the order gets completed. Here’s how receiving the payment works in more detail.
Other things to know when choosing custom shipping:
- Always enter the exact shipping price that you’re going to pay to the carrier when selecting custom shipping. That’s because your buyer will cover the amount you enter - not the amount you actually pay.
- When choosing your own carrier, please get familiar with their rules and restrictions, and follow them when using their services to avoid any delivery issues.