Zenn / Terms

Terms of use

Last updated 4 November 2026

These terms cover your use of zenn.com and anything you buy from Zenn. Zenn is run from Sydney, Australia. In these terms, “Zenn”, “we” and “us” means the business that runs zenn.com, and “you” means the person or business using it. If you have a question about any of this, email [email protected] and a real person will answer.

1. Using Zenn

You can design logos and preview a whole brand kit for free, with no account. You pay only when you want to download files. By using Zenn you agree to these terms and to our privacy policy. If you use Zenn for a business, you confirm you’re allowed to agree to these terms for that business.

Please don’t misuse Zenn. That means no using it to break the law, to copy someone else’s brand or trade mark, to send spam, to scrape or bulk-generate designs with bots, to try to get around payment, or to interfere with the site. We may suspend access for anyone who does.

2. What you can buy

  • Basic logo: a one-off purchase of one PNG logo file, ready for the web.
  • Premium logo: a one-off purchase of your logo as high-resolution PNG, SVG and PDF files, in colour and black and white, with changes and new downloads whenever you like.
  • Brand kit: a yearly subscription that includes everything in Premium logo, plus every design in your brand kit (business cards, letterheads, email signatures, social media designs, presentations, a brand guide and more), filled in with your details, and any new designs we add while your subscription is active.

Prices are shown on the site in US dollars and may be shown at checkout in your local currency. Payments are handled by Stripe; we never see or store your card number. Any taxes due are shown at checkout.

3. The Brand kit subscription

The Brand kit is billed once a year and renews automatically on the same date each year, at the price shown when you subscribed unless we tell you about a change before it renews. You can cancel at any time from Manage subscription. When you cancel, the subscription runs to the end of the year you’ve paid for and then stops; it won’t renew again.

When a Brand kit ends, you keep your logo and every file you’ve already downloaded, and you can keep using them for ever. What stops is editing and downloading designs from the kit, and new designs being added.

4. Refunds

Because files are delivered straight away, we don’t give refunds just for a change of mind once you’ve downloaded them. But we want you to be happy with what you get, so:

  • If a file is broken, missing or not what we described, email us within 30 days and we’ll fix it or refund you.
  • If your Brand kit renews and you didn’t mean it to, email us within 14 days of the renewal. If you haven’t downloaded anything since it renewed, we’ll refund the renewal in full.

Nothing in these terms takes away your rights under the Australian Consumer Law or the consumer laws where you live. Our services come with guarantees that can’t be excluded under the Australian Consumer Law, including that they’ll be supplied with due care and skill and be fit for the purpose we say they’re for. If something has a major failure, you’re entitled to a refund.

5. Your logo and designs: who owns what

When you buy your logo, it’s yours to use for your business, anywhere and for ever: on your website, products, signs, vehicles, social media, ads and print. You don’t owe us anything more and you don’t need to credit Zenn.

The same goes for the designs in your brand kit. Once you’ve filled them in with your details and downloaded them, you can use and change them for your business as much as you like.

Please understand how Zenn logos are made. Each logo puts together your business name with a symbol, typeface and layout drawn by the Zenn studio. The symbols, typefaces and templates are part of the Zenn library and other businesses can use them too, in their own logos. So:

  • You get a permanent, worldwide licence to use the symbol, typeface and layout as part of your logo and designs.
  • You can’t sell or give the Zenn symbols, typefaces or templates on their own to other people (for example as clip art, a font or a template pack), or use them to build a competing logo or design service.
  • Your name, words and photos stay yours. Making your logo with Zenn gives us no rights in your business name.
  • Because the symbol isn’t unique to you, a logo made with Zenn may not be accepted as a registered trade mark on its own. If you plan to register a trade mark, email us first and we’ll talk you through your options.

6. Your content and AI-written words

Anything you add to Zenn (your business name, details, text and uploaded photos) stays yours. You give us permission to use it only to make, show, save and deliver your designs, and to keep the site running. Please only upload things you have the right to use.

Some of the words in your brand kit, such as taglines, post ideas, service names and business name suggestions, are written by artificial intelligence from what you tell us. They’re a starting point. Please read and change them before you use them, and don’t rely on them for facts about your business. We don’t guarantee that a suggested business name, tagline or domain is free to use; check before you commit to one.

Photos in the brand kit come from the Zenn library and from Unsplash and Pexels, under their free licences. You can use them in your Zenn designs, but if a photo shows a recognisable person, place or brand, use it the way those licences allow (for example, not in a way that suggests the person endorses your business).

7. Sharing

If you use “Ask friends” to share your shortlisted logos, anyone with the link can see those logos and vote on them. Shared pages are hidden from search engines, but please only send the link to people you’re happy to show your logos to.

8. Accounts

You can save your brand with just your email address, or make an account with a password. Keep your sign-in details to yourself; you’re responsible for what happens in your account. Saved brand links work like a key, so don’t post them publicly.

9. Changes to Zenn

We’re always improving Zenn, so features, designs and templates may change. We won’t take away something you’ve already paid for during the time you’ve paid for it. If we ever had to close Zenn, we’d give you notice and time to download your files, and refund any unused part of a Brand kit year.

10. Our responsibility

We work hard to keep Zenn running, but we can’t promise it will never go down or never have mistakes. As far as the law allows, and apart from the guarantees you have under the Australian Consumer Law, we’re not responsible for indirect losses such as lost profits, and our total responsibility to you for anything to do with Zenn is limited to what you paid us in the 12 months before the problem. Where the law lets us limit our liability for a failure to meet a consumer guarantee, our liability is limited to supplying the service again or paying for it to be supplied again.

11. Changes to these terms

We may update these terms from time to time. We’ll change the date at the top, and if a change matters to paying customers, we’ll email them before it takes effect. If you keep using Zenn after a change, the new terms apply.

12. The law that applies

These terms are governed by the law of New South Wales, Australia. If we ever disagree about something, let’s talk first: email [email protected] and we’ll try to sort it out quickly and fairly.