What is the difference between Zoom Rooms and Zoom Meetings?

Zoom Meetings (mobile and desktop client): This is what users use day to day to join meetings from their personal or work computer or mobile device. Zoom Meeting is a desktop application and smartphone app designed for a user account on user-assigned devices (such as your mobile device, tablet, or desktop). The device that the Zoom Meeting app lives on is not designed to be a shared resource, it's tied to an individual. Zoom Meetings resides along with a user’s other applications (e.g. email, calendar, photos, etc on their device). So with Zoom Meetings, it's really the user's Zoom environment and profile. For example, Zoom Meeting will include the user's chat groups, 1:1 chat messages, starred contacts list, Zoom Phone number, call history, and other user-level settings and information.

A part of Zoom Meetings is Zoom for Home. Zoom for Home allows any Zoom user to deploy a personal collaboration device for video conferencing, phone calls, interactive whiteboarding, and annotation. Unlike a mobile device, tablet, or laptop which runs the Zoom application (one of many applications), Zoom for Home works on a dedicated personal device that only runs the Zoom software.

Zoom Rooms: Zoom Rooms is designed to run on hardware and appliances as a dedicated meeting environment for shared spaces (such as conference rooms), and ideal for group collaboration. Zoom Rooms is a dedicated, shared environment for communications and collaboration with a single consistent interface. This means that users know it will always work the same way regardless of which room they walk into, minimizing user error (very important when you think about meeting rooms that are shared among many different employees and their varying technical levels). Users can schedule the room using room booking tools and join their meetings with one tap. Taking Zoom Rooms outside the traditional conference room, Zoom Rooms can be deployed into open spaces as video-enabled interactive whiteboards, and even provide value add services such as digital signage, for corporate communications and branding, and room schedulers, for room booking management.

Zoom Rooms are IT-managed resources that are designed to be the only application up and running on a system. It’s also tied to a calendar resource that’s bookable by others. Zoom Rooms can leverage a variety of display, compute, audio, camera, capture, room control and touch display controller devices to join and manage meetings with integrated HD audio and video. This means that Zoom Rooms audio and video experiences can be easily deployed for phone booths, focus rooms, and huddle rooms, and customized for large boardrooms, broadcast studios, and custom training rooms.

All in all, Zoom Meetings (mobile and desktop client) and Zoom Rooms work together to greater emphasize that they are both a part of one interconnected platform, Zoom.

Can we connect with third-party meetings?

Yes, you can connect into select third-party meetings, but you must have an interop bridge.

What meeting controller devices do you support?

iPad, Android, or native integration device.

What supports Zoom Rooms software?

Zoom Rooms software can be supported on Windows OS, Mac OS, or a Zoom Rooms Appliance; Zoom Rooms Controller software supported for iOS and Android.

Do I need hardware to use Zoom Rooms?

Yes, we offer DIY and turnkey purpose-built hardware options based on your needs.

How many displays and room cameras are supported?

Zoom Rooms software supports up to three displays and an unlimited number of room cameras.

Where can I find Zoom's Terms of Service?

Zoom's Terms of Service can be found in our trust center.

What payment methods do you accept?

Zoom accepts credit card, PayPal, and other mobile wallet and bank payment methods which may vary based on eligibility (ie. browser or country). For more information, please visit our support article.

Can I pay quarterly or for more than a year up-front?

In most cases, Zoom allows for additional billing cadences such as quarterly. Zoom offers pre-paid packages in 1, 2, and 3-year increments. Please Contact Sales for pricing.

Do you charge sales or consumption taxes or VAT?

Zoom Services are available to both Business and Personal customers globally. Whether indirect taxes (e.g. sales tax, VAT, GST, or comparable consumption taxes) are charged will depend on jurisdictional tax law, your exemption status, ‘Sold To’ address and the Zoom Services purchased. If your online order includes indirect taxes, you will see the tax amount applied in your shopping cart after the billing step and before checkout is complete.

How does the subscription service work? Can I cancel my subscription?

Zoom is a subscription-based service, which means that your plan renews every month or year (depending on the term you choose). You can cancel your subscription at any time during your plan term to cancel the auto-renewal of your subscription.

Where can I find a Zoom W-9 for my business?

If your business requires service providers to have a W-9 form on file for tax records, you can find a copy of Zoom's W-9 here.

How does Zoom keep the product secure?

Securing your Zoom Meetings can start before your event even begins, with a robust set of pre-meeting features, including Waiting Rooms, Join by Domain, and Passcodes. Zoom also has controls at your fingertips to ensure your meetings are secure and disruption-free. Zoom takes care to ensure your data is secure at all times using learn more about our privacy and security features in our trust center.

How does Zoom support non-profits?

Zoom offers verified nonprofit organizations worldwide a 50% discount on Zoom Workplace Pro, Workplace Business, Webinars and Large Meetings. For further details and to see if your nonprofit is eligible, please visit our Zoom Cares page.

For US non-profit organizations eligible for a sales tax exemption, follow the support guide to submit your exemption certificate. Some certificates may need manual review and result in initial tax charges, but once approved, any applicable taxes paid will be refunded to your original payment method.