Can I move my stay to the 14th?
The 14th is available at the same rate. I've asked Reservations to confirm.
One intelligent agent.
Every customer conversation.
Train Akema on your business, deploy it across chat and phone, and support customers in more than 50 languages.
14-day free trial on every plan
Inbox
R. Moosanow
Charged twice for one night
S. Ahmed4m
Late check-out request
+960 ••• 44179m
Call · booking change
N. Akter22m
Invoice copy for March
I was charged twice for the same night.
I can see two authorizations on reservation R-88214. Duplicate authorizations are released by the issuing bank within five working days.
Billing policy.pdf · p.4Confidence 0.91
Refund requested. Transferred to Aishath N., Billing
Aishath here. I can see both authorizations and I'm releasing the duplicate now.
Ticket #4182
- Category
- Billing dispute
- Priority
- High
- Owner
- Aishath N.
- SLA
- Due in 3h 41m
Summary
Duplicate charge on R-88214, 14 March. Two authorizations confirmed. Needs billing review.
Also on the line
3CX · ext. 204Booking change · 01:12 · answered by the same agent
- HelloEnglish
- އައްސަލާމް ޢަލައިކުމްDhivehi
- مرحباArabic
- नमस्तेHindi
- নমস্কারBengali
- வணக்கம்Tamil
- BonjourFrench
- HolaSpanish
- HalloGerman
- 你好Chinese
- こんにちはJapanese
- MerhabaTurkish
- ПриветRussian
- HaloIndonesian
- ආයුබෝවන්Sinhala
- سلامUrdu
- สวัสดีThai
- OláPortuguese
- JamboSwahili
- CiaoItalian
Support should feel immediate. Not automated.
Akema answers from the knowledge you provide, understands customers across languages, and brings in your team whenever human judgment matters.
-
Answers from what you provideDocuments, FAQs and pages you choose. Nothing else.
-
Understands every customerMore than 50 languages, right to left included.
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Brings in your teamWhenever human judgment matters, with the full context.
It starts with what your business knows.
Add documents, FAQs, webpages, articles and approved answers. Akema turns them into a dependable source for every agent.
Collections
SourceAgentsStatus
Billing policy.pdfPDF · 14 pages
Guest FAQ48 question and answer pairs
help.example.com/bookingWeb source · crawled daily
Rate card · internalArticle · not used in customer answers
Duplicate authorizations are released by the issuing bank within five working days.
Billing policy.pdf · p.4Confidence 0.89
Designed around your business.
Choose what the agent knows, how it communicates, which languages it supports, and when it should involve your team.
Name
Front desk assistant
Role
Guest services
Instructions
Confirm the reservation number before discussing charges. Never quote a refund amount.
Knowledge
Languages
Hand off to a person when
Preview
What time is check-out?
Check-out is 12:00. Late check-out to 15:00 is available on request.
Guest FAQ · #12
Answer confidence 0.86Threshold 0.75
Sent to the customer
Live on
Drag the threshold above 0.86 to see the preview answer go to a person instead.
One agent. Every channel.
Give customers consistent support on your website and through 3CX or telephony, powered by the same knowledge and rules.
+960 ••• 441700:18
Front desk assistant
One knowledge base · one set of rules
- Guest FAQ
- Rates 2026.pdf
- Handoff rules
AN
Aishath N. · ReservationsChat and call transcript attached
#4182 · Booking change
OpenOwner · Aishath N.SLA 4h
- 01A question arrives in chat
- 02The agent answers from your knowledge
- 03A call reaches the same agent
- 04Your team gets it, with a ticket
Voice language coverage depends on the speech models available for each language and is narrower than chat. Confirm your languages before launch.
Nobody asks the customer to repeat themselves.
Every stage carries the conversation forward, so context survives from the first message to the closed ticket.
01
A question arrives
By chat, phone, email or messaging app, in any supported language.
- Can I move my stay to the 14th?English
- ބުކިން ބަދަލުކުރެވިދާނެތަ؟Dhivehi
- هل يمكنني الحصول على فاتورة؟Arabic
- Is breakfast included?English
02
Only your sources
The agent searches the knowledge you assigned to it, nothing else.
- Guest FAQ · #12Check-out is 12:00…
- Rates 2026.pdf · p.2Room-only rates…
- Billing policy.pdf · p.4Duplicate authorizations…
- help.example.com/bookingMoving your dates…
03
Answer or hold back
Sent with its source, or withheld when confidence is low.
0.91Sent to the customer
04
A person takes over
Transcript, record and a summary move to the right team.
AN
Summary · transcript · Dhivehi kept
05
Tracked to closure
A ticket with a type, priority, owner and SLA until it closes.
- Open
- In progress
- Pending
- Resolved
Speak to customers in the language they choose.
One shared agent supports conversations across global and regional languages, with the same knowledge, policies and handoff rules.
SupportOnline
BillingTalk to a person
Can I change my booking to Friday?
Detected English
Yes. Friday is available at the same rate. Shall I move it?
Transferred to a person · language kept
Write a messageSend
- Detected automatically
- Kept on handoff
- And more than 40 others
Sample strings show script and direction. Have native speakers review your own copy.
No dead ends. No lost context.
When the agent reaches its limits, your team receives the full conversation, a clear summary and everything required to continue.
- Automatic and manual handoff
- Ticket categories and tags
- Priorities, owners and statuses
- Business-hour SLAs
- AI summaries and suggested replies
- Complete conversation history
RM
R. Moosa
I was charged twice for the same night.
Akema agent
I can see two authorizations on reservation R-88214.
Confidence 0.62, below your threshold
Handed to Billing with the transcript, summary and ticket
Refund approved by Ibrahim S. · FinanceApproved in Slack · 40s
AN
Aishath N. · Billing
I've cancelled the second charge. It drops off your statement within five working days.
#4182 Billing disputeDuplicate cancelledResolved
Nothing consequential happens unapproved.
For actions you choose, the agent asks an authorized person first and waits. Nobody has to trust a guess with a customer's money.
Approval required Early access
Refund MVR 2,400 on reservation R-88214
Requested by Front desk assistantPolicy · refunds over MVR 1,000
IS
Ibrahim S. · FinanceNotified in Slack
Waiting for a decision. Try it.
- 01
The agent asks
A refund, booking change or credit you have gated stops at a request, with the policy that triggered it.
- 02
The right person decides
In Slack, Microsoft Teams, the Akema inbox or by mobile push. The agent waits.
- 03
It is on the record
The decision, who made it and when are saved on the ticket with the conversation.
SlackMicrosoft TeamsAkema inboxMobile push
Know what support needs next.
See what the agent resolved, where customers needed people, and which knowledge your business is missing. Figures shown are from a demo workspace.
Resolved by the agent71%
Handed to people29%
Open tickets214
Satisfaction4.4
Resolved by the agentHanded to people
1 MarConversations per day30 Mar
By channel
Website chat59%
3CX and phone25%
Email and messaging apps16%
By language
English47%
Arabic18%
Hindi14%
21 others21%
Knowledge gaps
Late check-out charges9
Airport lounge access6
Pet policy4
Support work, by industry.
A guest asks about a booking change at 2am and needs an urgent room issue escalated.
ChannelsWebsite chat · 3CX
Routine questions answered overnight. Urgent requests reach the duty manager with the transcript.
A subscriber checks a data package, then reports a line fault.
ChannelsWebsite chat · Phone
Package questions resolved by the agent. Faults become tickets with priority and SLA.
A customer asks about approved fees, then asks to change account details.
ChannelsWebsite chat · Inbox
Only approved answers are given. Sensitive requests go to authorized staff.
A shopper asks where an order is and whether an item can be exchanged.
ChannelsWebsite chat · Email
Delivery and policy questions answered instantly. Exchanges tracked as tickets to closure.
A worker asks how to renew a permit, then reports a wrongful rejection.
ChannelsWebsite chat · Messaging apps
Process questions answered in the citizen's language. Grievances go to the right unit.
Simple plans, per seat.
Try any plan free for 14 days, upgrade when you need handoff, telephony or more agents. Every plan includes the website widget and your knowledge base; Professional speaks all 50+ conversation languages.
Basic
Start with AI-powered answers.
Early accessprices at launch
Start with Basic- 1 AI agent
- 1 to 3 seats
- 750 AI messages a month for the workspace
- 1 language
- Website chat widget
- No Akema badge on your widget
- Knowledge, 100 pages
Growth
RecommendedAdd human handoff and ticketing.
Early accessprices at launch
Start free trial- Everything in Basic
- 2 AI agents
- 2 to 10 seats
- 2,000 AI messages a month for the workspace
- 3 languages
- Knowledge, 1,000 pages
- Shared inbox and handoff
- Ticketing, priorities and owners
- Email, 1 inbox
- Analytics
Professional
Run a complete AI helpdesk.
Early accessprices at launch
Start with Professional- Everything in Growth
- 5 AI agents
- 5 to 50 seats
- 7,500 AI messages a month for the workspace
- All 50+ languages
- Knowledge, 5,000 pages
- Voice calls, 300 minutes a month
- 3CX and telephony (early access)
- Email, 5 inboxes
- AI summaries and suggested replies
- API access
- Teams
Enterprise
For larger teams and custom setups.
Custompriced with you
Talk to sales- As many agents as you need
- Message volume set with you
- Languages and voice minutes set with you
- Approval workflows (early access)
- Onboarding and a named contact
- Custom integrations
- Paid by invoice
Compare all plans
| Capability | Basic | Growth | Professional | Enterprise |
|---|---|---|---|---|
| AI agents | 1 | 2 | 5 | Custom |
| Seats | 1–3 | 2–10 | 5–50 | Custom |
| AI messages a month | 750 | 2,000 | 7,500 | Custom |
| Knowledge pages | 100 | 1,000 | 5,000 | Custom |
| Website chat widget | Included | Included | Included | Included |
| Conversation languages | 1 | 3 | All 50+ | Custom |
| Extra languages | Add-on | Add-on | Included | Custom |
| Voice languages | Not included | Not included | 4 (more coming soon) | Custom |
| Voice minutes a month | Not included | Not included | 300 | Custom |
| Human handoff and shared inbox | Not included | Included | Included | Available |
| Ticketing and priorities | Not included | Included | Included | Available |
| Analytics | Not included | Beta | Beta | Beta |
| Business-hour SLAs | Not included | Included | Included | Available |
| Voice calls and telephony | Not included | Not included | Early access | Early access |
| Email inboxes | Not included | 1 | 5 | Custom |
| API access | Not included | Not included | Included | Available |
| Approval workflows | Not included | Not included | Early access | Early access |
| Onboarding and named contact | Not included | Not included | Not included | Included |
Questions
Not here? Ask the demo agent. It answers only from this site, and says so when it can't.
What can I train an agent on?
Uploaded files and documents, FAQs, articles and webpages, grouped into collections and assigned per agent.
How do I set an agent up?
Give it a role and instructions, attach knowledge, pick its languages, set a confidence threshold and define when it hands off. You can test it before publishing.
Which languages are supported?
More than 50, including English, Arabic, Hindi, Dhivehi, Bengali, Tamil, French, Spanish, German and Chinese. Arabic and Dhivehi render right to left.
How does it go live on my website?
A lightweight widget you add to your site and style to match it. A website agent can go live the same day your knowledge is uploaded.
Can it connect to 3CX and answer calls?
Yes, in early access, through the telephony connection. The same agent, knowledge and escalation rules apply to calls, including transfer to an extension. Voice language coverage is narrower than chat, so confirm your languages first.
What happens when a person needs to step in?
Handoff fires from a rule or manually. The full transcript, customer record, detected language and an AI summary move with the conversation.
Can the agent be required to get approval before it acts?
Approval workflows are in early access. For actions you configure, such as refunds, booking changes or credits, the agent asks an authorized person in Slack, Microsoft Teams, the Akema inbox or by mobile push, waits for a decision, and records it against the ticket.
How does ticketing work?
Any conversation becomes a ticket with a category, priority, status, owner and SLA, with the conversation history attached until it closes.
Can I run more than one agent?
Yes. Teams commonly run one per brand, department or use case, each with its own knowledge, languages and rules.
How accurate are the answers, and what control do I have?
Agents answer only from the knowledge you attach and follow your written instructions. Answers below your confidence threshold are withheld or escalated rather than guessed, every answer can be traced to its source, and you can pause an agent or take over at any time.
Click me
Your support team,
ready for every conversation.
Create your first agent and bring faster, more consistent support to every customer channel.