Flidget

Flidget is a revolutionary tool designed specifically for SaaS founders and small teams, addressing the critical issue of customer churn. Unlike traditional tools that merely inform you after churn has occurred, Flidget empowers you with predictive insights, allowing you to anticipate customer departures before they happen. By providing every user in your product with a live risk score—categorized as Healthy, Risky, or Drifting—Flidget translates complex data into plain English reasons. This means your team can take proactive measures, reaching out to users who need support based on actionable insights like "last active 9 days ago, never completed onboarding." Additionally, when a user decides to cancel, Flidget opens a short chat on the cancel page, allowing them to provide feedback in their own words—without the frustration of dropdown menus. All captured signals and user feedback are consolidated into one dashboard, simplifying your churn management strategy. Flidget is built to streamline retention efforts, making it easier for teams to engage with users and ultimately reduce churn-related losses.

Drift Detection

Flidget's Drift Detection feature gives you the power to know who's about to churn before they make a decision. Users are scored based on their engagement and activity levels, categorized into Healthy, Risky, or Drifting. This allows your team to take timely action based on clear, understandable feedback rather than cryptic metrics.

Exit Feedback Chat

When users click to cancel, Flidget activates an integrated chat feature on the cancel page, capturing real-time feedback in text or voice. This direct communication eliminates the guesswork associated with dropdown menus, allowing you to hear the genuine reasons behind a user's decision to leave.

Unified Dashboard

All user risk scores and exit feedback are displayed in a single, intuitive dashboard. This centralization enables teams to filter by churn reasons, read full transcripts of user feedback, and quickly take action without switching between multiple tools, streamlining retention efforts.

Quick Setup

Flidget is designed for instant integration, requiring just one npm install to get started. With minimal setup time of about 10 minutes, teams can seamlessly incorporate Flidget into their existing stack, including compatibility with Stripe, Paddle, and Lemon Squeezy, among others.

Proactive Customer Engagement

Before a user decides to leave, Flidget's Drift Detection can alert your team to engage with at-risk customers. This proactive outreach can include personalized emails or messages that address specific concerns, significantly increasing the chances of retaining those customers.

Simplified Churn Analysis

With Flidget's unified dashboard, teams can easily analyze why users are churning without the hassle of spreadsheets or multiple tools. By having access to direct feedback and risk assessments, your team can identify patterns and make informed decisions on how to improve the product.

Effective Win-Back Strategies

When users cancel, the exit feedback captured by Flidget can be invaluable for developing targeted win-back campaigns. By understanding the specific reasons for churn—such as pricing concerns or feature gaps—your team can tailor follow-up communications to encourage former users to reconsider.

Enhanced User Experience

Flidget fosters a more user-centric approach by allowing customers to express their reasons for leaving in their own words. This not only provides critical insights for your team but also enhances the overall user experience, making customers feel heard and valued, even when they decide to cancel.

How does Flidget predict churn?

Flidget predicts churn by assigning a live risk score to each user based on their activity and engagement levels. This score is categorized into Healthy, Risky, or Drifting, allowing teams to identify at-risk users before they decide to leave.

Can I integrate Flidget with my existing billing system?

Yes, Flidget is designed to work seamlessly with various billing systems, including Stripe, Paddle, and Lemon Squeezy. It can also be customized to fit your unique billing setup, ensuring flexibility in integration.

What type of feedback can I capture during the cancellation process?

Flidget allows users to provide feedback through a short chat interface during the cancellation process. They can choose to type or voice their reasons, which are then captured and tagged in your dashboard for further analysis.

How long does it take to set up Flidget?

Getting started with Flidget is incredibly quick and straightforward. With just one npm install and minimal configuration, you can have Flidget live in your application in about 10 minutes, allowing for immediate insights into user behavior.