Refund Policy

You may request a return free of charge for any product within 15 days from the delivery date. To initiate a return, please follow the steps below:

 

For returns within Italy

Please contact us at customerservice@alessandrarich.com to initiate your return process.

 

For returns outside Italy

Please click the following link to download your prepaid return label: Returns Portal.

 

Condition of items

Items must be returned in their original condition, unworn and unused, with all tags and labels attached, and in the original packaging. If items are returned in a condition that is not fully resalable, we reserve the right to make a deduction from your refund to reflect any loss in value.

 

How to return

Step 1: Pack the item(s) securely together with the return form, using the original box if possible.

Step 2: Attach the prepaid DHL label to the outside of the package, covering any previous addresses.

Step 3: Contact DHL (www.dhl.com) to arrange collection. All items must be shipped from the same country to which they were originally delivered. Please ensure you retain proof of postage.

 

Refunds

Once your return has been accepted, you will receive a confirmation email and your refund will be issued to the same payment method used for the order.

 

Please note: when returning from outside Italy, you will first receive an email confirmation from our logistics partner Global-e once the goods have reached their international hub (usually in the Netherlands). This confirmation is not the same as receipt at our Returns Facility in Italy, where your return is processed. Refunds will be issued within 14 days of receipt of your return at our Italian facility, in line with consumer protection regulations.

 

Shipping and duties

Standard shipping charges will be refunded. Please note that duties, taxes and any additional delivery costs (such as express or premium shipping) are non-refundable.

 

Questions

If you have any further questions, please contact us at customerservice@alessandrarich.com.