Delivery & Returns

Delivery Timescales

All items are made-to-order especially for you, and we aim to deliver within 6 weeks from payment receipt and order sign off.

Please note that this timescale may vary depending on the product type and the time of year but will be confirmed upon placement of order. If you’ve got any queries about this, please don’t hesitate to get in touch.

Any requested and agreed amendment to your order may result in additional delays to the production and delivery of your items.

Delivery Costs

UK & EU

  • All orders are subject to a postage and packing charge which will be confirmed at the checkout stage and on your quote confirmation.
  • For bulk event orders we will provide a personalised quote detailing delivery costs to your event location.

Rest of the World

  • For delivery outside the UK and EU, please note our minimum order value for custom items is £2,000/$2,500.

At present we are unable to deliver to the following countries and territories:

Afghanistan, American Samoa, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, Belarus, Brunei Darussalam, Bhutan, Burkina Faso, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Cote d’Ivoire / Ivory Coast, Cuba, Democratic Republic of Congo, Equatorial Guinea, Eritreia, Ethiopia, Falklands, French Guiana, French Polynesia, Ghana, Guadeloupe, Guam, Guinea Bissau, Haiti, Iran, Iraq, Israel, Johnston Island, Kazakhstan, Kiribati, Kyrgyzstan, Kosovo, Lebanon, Liberia, Libya, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Mongolia, Montserrat, Myanmar, Nauru, Nepal, Netherlands – Antilles, New Caledonia, Niger, North Korea, Pakistan, Papua New Guinea, Russia, Saint Kitts and Nevis, Saint Pierre Et Miquelon, Saint Vincent and Grenadines, Sao Tome & Principe, Seychelles, Sierra Leone, Solomon Islands, Somalia, St Lucia, Sudan, Syria, Tajikistan, Tokelau Islands, Trinidad and Tobago, Turks and Caicos Islands, Turkmenistan, Tuvalu, Vanuatu, Virgin Islands, Virgin Islands British, Wake Islands, Yemen, Zimbabwe.