Refund policy

BATHMATE RETURNS & WARRANTY INFORMATION

Once you buy a hydropump through this website, you'll be protected in two ways. For 60 days after purchase, you'll be able to claim a full refund if you're not satisfied for any reason at all.

We would advise that most customers report lasting gains after about a month of use, well within the 60 day window, giving you time to experience the power of Bathmate. We'd also recommend contacting our support team immediately (via support@bathmatedirect.com) if you believe there's any issue with the pump - your free 2-year warranty covers any manufacturing defects.

Bathmate Warranty Information

If you buy a hydropump from this site, you'll automatically receive a 2-year warranty, with longer-lasting extended warranties available as an upgrade.
Our warranties start from the day that you receive your pump, and last 2 years by default. To use your warranty, you just need to register your Bathmate, and we recommend doing this as soon as you receive your pump. You'll find full information on our registration page, and all you need is the unique PID printed on your pump.
The warranty covers two main areas, protecting you against any manufacturing defects or malfunctions with any part of your pump. With every Bathmate built to last, and heavily tested before sale, your warranty just provides an extra level of protection, including any necessary replacement parts.

Returning Your Bathmate

If you want to return your Bathmate for any reason, just get in touch with our support team, and we'll send you all the information you need to send your pump back and claim a refund. We're available via support@bathmatedirect.com - our team are based in the UK, and are available to process returns from Monday-Friday.

We do require that you send your pump back in order to claim a refund, and hygienically destroy all returned pumps. At the present time, we cannot offer refunds for return shipping, but will completely refund your pump purchase if returned within the 60 day post-purchase window, regardless of why you return the pump.

Note that this return offer may only be claimed once per customer, to avoid any kind of fraud or similar issue.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require your order number/reference which will be provided on your order confirmation receipt (sent via email).

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us at support@bathmatedirect.com to confirm your refund has been granted. If your refund is confirmed by support, you may need to allow for 3-5 working days to allow the payment to clear into your account. If you still do not see the refund in your account after this time then please contact your payment provider.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bathmatedirect.com. Our registered address is Unit 1 Calder Vale Rd, Wakefield, WF4 5ER UK.

 

Shipping & Returns
DX Products, Unit 1 Calder Vale Rd, Wakefield, WF4 5ER UK.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we would recommend using a trackable shipping service or purchasing shipping insurance to ensure your item is covered against damage or loss.