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Core Outcomes

  • 30% average cost reduction through AI‑driven process automation
  • 3x faster decision cycles with real‑time, RAG‑powered insights
  • Weeks not months, to ROI thanks to our proprietary Brainic Sprint™
Case Study

SwiftShop (SMB e‑commerce) Raises CX with AutoRAG

  • Industry: Retail e‑commerce (auto parts)
  • Team Size: 30 employees
  • Stack: Cloudflare AutoRAG, Vectorize, R2, Workers AI, Shopify API, Next.js
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Challenge

  • 80 000 SKUs spread across supplier PDFs, spec sheets and blog posts.
  • Support reps spent 11 min on average hunting for answers; tickets piled up on weekends.
  • Limited budget (< $1 000 / mo) ruled out bespoke vector‑search infra.
Brainic, 3‑week rollout

Solution

  • One‑click ingestion AutoRAG pointed at an existing R2 bucket; continuous re‑indexing keeps vectors fresh when inventory changes.
  • Semantic Q&A out of the box Built‑in query rewriting + Vectorize search eliminated glue code.
  • Storefront chat widget 14‑line Worker proxy streams answers in the Shopify theme.
  • Observability & guardrails AI Gateway meters usage; Brainic dashboards show top queries & deflection rate.
first 60 days

Outcomes

  • −62 % avg first‑response time (2 m 40 s → 1m 01s)
  • 48 % of tickets auto‑resolved; saves ~52 agent‑hours / month.
  • −18 % product‑return rate (wrong part orders).
  • Run-cost Cloudflare + Brainic run‑cost: $127 / month → 4.6× ROI.
"We launched Friday afternoon and by Monday the bot was answering questions our team usually took calls for. Brainic’s AutoRAG roll‑out felt like plugging in electricity.”
Alex P.
COO @ SwiftShop

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    FAQs

    All data remains in your cloud. We add encryption at rest + SOC 2 controls.

    Retrieval‑Augmented Generation + rule‑based guardrails keep answers grounded.

    Yes — most clients begin with a 4‑week fixed‑price sprint under $18k.

    No. We handle infra, fine‑tuning & MLOps; your team focuses on adoption.

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