FAQ
Frequently asked questions
Everything you need to know about working with us.
Yes. We're happy to sign your NDA before discussing project specifics.
Yes. We're happy to sign your NDA before discussing project specifics.
4–8 weeks for a focused automation or website. 3–6 months for complex platforms. We'll give you a timeline during discovery.
4–8 weeks for a focused automation or website. 3–6 months for complex platforms. We'll give you a timeline during discovery.
Fixed-price for scoped projects, T&M for ongoing work, retainers for continuous support. Every engagement starts with a free consultation.
Fixed-price for scoped projects, T&M for ongoing work, retainers for continuous support. Every engagement starts with a free consultation.
We offer ongoing support — from security updates to feature development. Ad-hoc or retainer. We don't disappear.
We offer ongoing support — from security updates to feature development. Ad-hoc or retainer. We don't disappear.
Yes. We embed as your technical partner, extended dev arm, or fractional CTO. One point of contact.
Yes. We embed as your technical partner, extended dev arm, or fractional CTO. One point of contact.
Technology-agnostic — WordPress, WooCommerce, Shopify, Laravel, Node.js, React, Vue, Python, or custom full-stack.
Technology-agnostic — WordPress, WooCommerce, Shopify, Laravel, Node.js, React, Vue, Python, or custom full-stack.
Yes. ICO-registered, UK GDPR and DPA 2018 compliant. We provide a DPA for all engagements. See our Privacy Policy.
Yes. ICO-registered, UK GDPR and DPA 2018 compliant. We provide a DPA for all engagements. See our Privacy Policy.
TLS 1.3, least-privilege access, 2FA, incident response plan, cyber insurance. Full details in our DPA.
TLS 1.3, least-privilege access, 2FA, incident response plan, cyber insurance. Full details in our DPA.
We map your workflows and define the solution before writing code. Typically 1–2 weeks, resulting in a clear scope and fixed-price proposal.
We map your workflows and define the solution before writing code. Typically 1–2 weeks, resulting in a clear scope and fixed-price proposal.
Yes. WCAG 2.2 AA as standard. See our Accessibility Statement.
Yes. WCAG 2.2 AA as standard. See our Accessibility Statement.
Yes. We carry professional indemnity, public liability, cyber, and employers' liability insurance. Details on our Security page. Certificates available on request.
Yes. We carry professional indemnity, public liability, cyber, and employers' liability insurance. Details on our Security page. Certificates available on request.
Data is stored primarily in the UK and European Union. Some services use global infrastructure with appropriate safeguards. Full details in our Privacy Policy.
Data is stored primarily in the UK and European Union. Some services use global infrastructure with appropriate safeguards. Full details in our Privacy Policy.
We return or delete all your data within 90 days, unless retention is required by law. You retain full ownership and can request a complete export at any time.
We return or delete all your data within 90 days, unless retention is required by law. You retain full ownership and can request a complete export at any time.
Yes. We support right of migration — we'll provide complete source code, assets, database exports, and documentation to ensure a smooth transition to any new provider.
Yes. We support right of migration — we'll provide complete source code, assets, database exports, and documentation to ensure a smooth transition to any new provider.
Yes, we use AI tools to augment our development process, always with human oversight. Client data is never used for model training without explicit consent. See our AI Usage Policy.
Yes, we use AI tools to augment our development process, always with human oversight. Client data is never used for model training without explicit consent. See our AI Usage Policy.
Get in touch. Free, no-obligation call to understand your problem.
Get in touch. Free, no-obligation call to understand your problem.