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Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Own outbound product strategy for ServiceNow Workflow Data Fabric and RaptorDB Professional. Translate complex enterprise data and analytics capabilities into customer value, positioning, messaging, launch strategies, sales enablement, demos, and customer-facing narratives. Partner with product, engineering, marketing, sales, and customer teams to drive adoption and growth. Engage executives, customers, analysts, and sellers while using market feedback and competitive intelligence to influence roadmap priorities and go-to-market execution.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Own outbound product strategy for ServiceNow’s Workflow Data Fabric and RaptorDB Professional. Develop positioning, messaging, use cases, competitive differentiation, launches, sales enablement, demos, and customer-facing content. Engage enterprise customers, executives, analysts, sellers, and partners through briefings, events, webinars, and strategic deals. Translate complex data, analytics, integration, platform performance, and AI-readiness capabilities into business value while using market feedback to influence roadmap, go-to-market execution, adoption, and growth.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Own outbound product strategy for Workflow Data Fabric and RaptorDB Professional, translating complex enterprise data capabilities into customer value, positioning, launches, sales enablement, and adoption strategies. Engage customers, executives, analysts, sellers, and partners through briefings, events, demos, and strategic deals. Develop messaging, use cases, competitive differentiation, playbooks, training, and campaigns while using market feedback and performance metrics to influence roadmap and go-to-market execution.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads the Workplace Service Delivery engineering organization, managing engineering managers and scaling AI-native development practices. Owns the product roadmap, architecture, verification harnesses, security controls, reliability, and enterprise software quality. Partners with product, UX, platform, executives, and strategic customers to deliver scalable CRM and workplace solutions. Mentors engineering leaders and translates customer needs into product priorities.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Manages strategic relationships with major ServiceNow accounts, drives new business, renewals, licenses, and professional services revenue. Leads virtual solution, consulting, support, and services teams; develops account strategies and global resource plans; builds relationships from IT teams to C-suite executives; aligns ServiceNow solutions with client outcomes; and achieves financial targets.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Own production database troubleshooting, incident root-cause analysis, performance tuning, observability, and automation across large-scale PostgreSQL and MariaDB fleets. Support multi-tenant cloud infrastructure, analyze Linux and distributed-system performance, conduct stress testing, influence platform decisions, and mentor engineers. The role requires extensive relational database, web application, Unix, SaaS, and production support experience, with desired skills in Python, JavaScript, Ansible, Kubernetes, and CI/CD.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead product strategy and roadmap development for AI-native HR technology products. Define requirements, prioritize high-impact initiatives, guide cross-functional development, and build consensus across teams. Translate AI research and market insights into differentiated product features, oversee products from conception through production, and coach product team members. The role requires deep expertise in MCP, A2A protocols, LLMs, agentic workflows, multi-platform architecture, HR technology, vendor AI capabilities, and consumption-based AI pricing.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead strategy, roadmap, and execution for ServiceNow’s global cloud platform across commercial, sovereign, partner-hosted, and customer-operated environments. Partner cross-functionally with engineering, operations, security, compliance, legal, infrastructure, and go-to-market teams. Evaluate customer, regulatory, competitive, and hyperscaler trends; define investment recommendations; support strategic customer engagements; and drive ambiguous, high-impact initiatives through strong ownership and influence.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Design and develop scalable software components, user experiences, and AI-powered features. Own functionality from design through delivery, collaborate with product managers, integrate automated testing, develop comprehensive test strategies, participate in code reviews, troubleshoot distributed systems, and optimize performance, reliability, and maintainability.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Build and scale reliable agentic AI systems, including orchestration, code execution, agent memory, LLM self-improvement, simulations, knowledge graphs, and multimodal interfaces. Implement AI algorithms, productionize them, optimize performance, write robust code, contribute to technical roadmaps, collaborate across engineering and product teams, and mentor engineers. The role requires strong production-systems experience, technical communication, operational excellence, and programming in Python, Golang, and/or Java.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead strategy and execution for ServiceNow’s global cloud platform portfolio across commercial, sovereign, partner-hosted, and customer-operated environments. Drive cross-functional initiatives involving engineering, operations, security, compliance, legal, infrastructure, and go-to-market teams. Define product roadmaps, evaluate customer and market needs, support strategic customer engagements, and influence executive decisions. The role requires deep cloud and enterprise SaaS expertise, strong ownership, and the ability to deliver outcomes across organizational boundaries.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Oversee a portfolio of federal customers, driving adoption, product usage, technical health, and business outcomes from ServiceNow investments. Provide prescriptive guidance, coordinate internal teams, develop success plays and customer use cases, resolve escalations, and identify new projects. Mentor junior team members, support recruiting, contribute to best-practice development, and help customers integrate AI into workflows and decision-making.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Builds AI-enabled automation and tools for ServiceNow and other platform administration, inventory, release planning, environment lifecycle management, upgrades, and deployment processes. The role includes process improvement, troubleshooting, best-practice development, stakeholder collaboration, and occasional after-hours or weekend support.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Design, build, operate, and improve cloud-native platform features and services, primarily through hands-on automation, tooling, and platform engineering. Deliver production-ready software with tests, instrumentation, runbooks, and on-call participation. Collaborate with senior engineers on technical designs, break work into executable tasks, identify risks, and support junior engineers through code reviews, pairing, and knowledge sharing.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Serves as the strategic technical interface for regional managed partners, driving growth through pre-sales consulting, solution strategy, AI adoption, technical discovery, demonstrations, proofs of concept, and executive engagement. The role develops partner capabilities, influences pipeline, supports critical opportunities, coordinates internal specialists, and advances partner offerings from concept through scalable commercialization.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Owns partner lifecycle management, strategic planning, pipeline growth, co-sell execution, market expansion, and joint go-to-market initiatives. The role collaborates with field sales, marketing, enablement, technical advisors, and partners to increase revenue, develop new business, conduct governance reviews, enable partners, track performance, and mitigate risks. It requires strong partner ecosystem expertise, executive relationship management, matrixed collaboration, and up to 30% travel.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Manage a portfolio of banking customers using ServiceNow Impact, serving as a trusted advisor and coordinating resources to drive adoption, value realization, retention, and business outcomes. Develop Customer Impact Plans, lead governance meetings and executive reviews, monitor customer health, mitigate renewal risks, coach customers on platform best practices, and mobilize cross-functional teams. Apply banking, regulatory, cybersecurity, AI governance, and transformation expertise while engaging stakeholders from practitioners through C-level executives.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads ServiceNow’s global influencer marketing and paid amplification program. Builds an influencer center of excellence, develops creator partnerships, enables regional execution, oversees agency relationships, and aligns activations with product launches. Owns creative strategy, paid media budgets, performance measurement, compliance, and scalable program systems. The role requires deep creator-platform expertise, analytical rigor, budget management, and the ability to lead complex cross-functional programs.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Manage a portfolio of banking customers using ServiceNow Impact, serving as a trusted advisor and driving adoption, value realization, retention, and business outcomes. Develop Customer Impact Plans, lead governance meetings and executive reviews, monitor customer health, mitigate renewal risks, and coordinate cross-functional ServiceNow teams and partners. Apply banking, regulatory, cybersecurity, AI governance, and enterprise platform expertise to guide transformation and strengthen customer relationships.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Manage strategic relationships and generate new business across major HSBC accounts. Lead executive engagement, global account growth, virtual cross-functional teams, solution development, customer roadmaps, and worldwide resource deployment. Drive licenses, renewals, and professional services revenue while achieving financial targets. The role requires extensive client management and enterprise software sales experience, executive-level relationship building, matrixed team leadership, and understanding of broad IT business needs. Travel may reach 50%, depending on geography.