Dan Schulman Quotes
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We had grown too fast at PayPal. Our operating expenses had grown too fast... Growth covers a lot of sin. We want to grow without sin.
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In the not-too-distant future, commerce is just going to be commerce. It won't be online commerce or offline commerce. It's just going to be commerce. And that will happen because of the phone.
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As CEO, I believe my most important job is to both define reality and inspire hope for the PayPal team. Defining reality includes being realistic about all the things that could go wrong so that we are prepared to navigate those challenges.
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What we want to do to monetize Venmo is to add more and more capabilities. Anywhere you see a PayPal merchant, you can click on that button and actually use your Venmo account to check out at that merchant. Then we'll monetize that transaction exactly the same way we monetize a PayPal transaction.
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It's been with us for a millennium, and we'll still be carrying around cash for a long time to come. There'll just be less of it.
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We put people at the center of everything we do.
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We cannot just rely on the public sector or the private sector. We all need to work together.
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When I talk about the ability for fintech to promote kind of economic growth and productive citizens coming in, using different data and being able to lend to small businesses, see those small businesses start to grow - of course, that means more money for their families, you know, the small-business owner families. They start to hire people.
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No one can say that democratizing financial services is bad. It is good for communities, countries, the global economy, and educational progress.
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It's so hard to predict the political environment. I think that business can't sit on the sidelines and just watch. I think we need to be a force for the values that we believe in. We need to partner with government and regulators.
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Payments is a hard business. It's a messy business, with not necessarily the largest of margins.
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We're really thinking how do we re-imagine PayPal almost as a service. PayPal as a SaaS platform.
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I think that the world is going to remain a very interconnected place. I don't think there's any getting away from that. The Internet has brought us closer together. I think cross-border trade is going to continue to grow substantially. I think there may be certain trade agreements that can be renegotiated, one way or another.
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The difference between online and offline commerce is basically blurring and disappearing.
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The big problem retailers are facing is the world is moving to mobile.
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I do think that in a digital future, consumers will increasingly turn to brands that they trust. Trust, security, and service are even more important in a digital world.
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Many of the things that we take for granted around the table, like cashing a check or just paying a bill or sending money to somebody you love, is very time consuming.
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PayPal is a strong business: it has a strong balance sheet and free cash flows, and it will help us take a look at where we want to independently invest.
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I think we operate in a very dynamic marketplace, and as such, we need to constantly innovate.
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I do think there's no substitute for really hard work. But I think the thing that launched my career at AT&T, I had a pretty tragic thing happen in my family. My sister died, and I was leading a big team at the time, and I had to take time off.
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Merchants are eager to tap into the millennial Venmo shopper.
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Most governments want their citizens to be part of the financial system, to be productive citizens as a result of having access to be able to manage and move money in a seamless way. But the traditional financial services infrastructure is not designed to handle that because, predominantly, it's an expensive infrastructure.
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When I first went into financial services, people told me not to be too over-optimistic about change.
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Our overriding mantra is to be customer champion.