Admin Forum

Hi! I need to change my primary email address to a new domain and delete an old account associated with that email.Please create a support ticket and have someone contact me. Thanks!

I would like this free trail canceled ASAP.  The directions to cancel a trial do not work.  

I am the account admin and have logged in as the user, searched folders / files as well as their trash. Per the end user the folders disappeared in the last week (or at least that is when it was first observed).

Hello,Somehow, our organization set up two admin accounts. One of these admins owns some of our end users, and the other admin account owns the other end users.How can I transfer ownership of users from one administrator account to a different administrator  so that only one admin owns all users?

I am trying to add user and I have seats available. However, Box wants to charge me everytime I add a user even though I have seats available. What is the fix here? 

I signed up for a Box trial to create a demo for my consulting client, who is looking for a new content management platform. I specifically wanted to showcase how workflows can be automated using Box AI. However, Box AI is not enabled for my trial and I can’t create a demo of the solution. I filled out the form to request access to Box AI, but I don’t know if it will go through. If I can’t demo the AI capabilities, I won’t be able to include Box into the available solutions for my clients problem.

My employee originally set up the Box Account. I need to change the Admin user

I'm trying to add people to my enterprise account, but it's telling me all three seats are already in use. When I check the user list—both internal and external—no one is actually listed. I also keep getting errors when trying to invite users manually, or I'm prompted to pay for additional seats even though there shouldn’t be anyone occupying the existing ones.

Hi there, I have a question: how can I reduce the seats?

I signed up for box.com because I thought I would be sharing all my data with my team. One team member has uploaded a lot of data but apparently it is not visible by everyone.  We need to all have access to the same data as different departments should be able to post files and then share between themselves. This is a key reason I purchased and have setup multiple users on my plan. How do I solve this and get my team back to work? I am on the business plan. Thanks in advance,

Hello,I just created a box suscription and I would like to add my colleague as co-admin, but it’s not possible I have this error (unable to save your changes, please try again) without any further explnation.ThanksDavid

I just created an enterprise account, but I can’t make a payment or access pro features. This prevents me from doing my work or joining my team. I haven't received any response to my support tickets. Although a charge was made to my bank account, I haven't received any email confirmation regarding my account or its status. Please, I need urgent assistance and someone to speak with.

I want cancel my indiv account and have spent 45 minutes following your cancel links.  My account settings does NOT offer the cancel link as your support slides show.  HOW DO I CANCEL my account??

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

Hello everyone!I am pleased to share that all Unmanaged users (regardless of collaboration status) can now be seen and repatriated directly from the admin console. Instructions are available here. With this update, we created a comprehensive support article that has additional scope for setup and guidance. Admins can now see all unmanaged users in their admin console, and can repatriate them directly into their accounts. This will:Improve the security posture of your account Provide more clarity on user status Streamline the process of bringing unmanag

we had set up Box few years back and had a different domain name then. we had re branded and wanted to change the Box login to the new one. it did not allow us to do. so had upgraded to business plus plan but even then it was not working.  so have created a new login and uploaded the contents and have bought the business plus plan. now i want to downgrade the older version to a free version as i do not want to pay twice. can anyone assist me with this please as to how this can be done. thank you 

Hi!I just finished the SSO setup with Azure/Entra ID.  But when trying to connect using SSO, I get an Invalid Credentials error.Can you please help?Thanks

We’ve been running into ongoing performance and sync issues with SharePoint/OneDrive, mainly due to the size of our project libraries and the number of users syncing across multiple devices. Just one of our document library alone has hundreds of thousands of files, and it’s starting to cause major slowdowns especially for remote staff.We’re looking to understand if Box might be a more stable or scalable alternative for managing large file structures.To be clear, I’m not looking to be contacted by sales reps or companies. I’m only interested in hearing from actual users who are currently using OneDrive/SharePoint or Box for file management and collaboration.Would like to hear how it’s working for your organization, what’s gone well, and what hasn’t.

We’re excited to announce that the new Box Drive for Windows—rebuilt on a native Windows architecture—is now generally available for all customers starting with v2.47. Admins can opt in to the update for their organization today. Download the installer here: https://www.box.com/resources/downloads What’s new Windows ARM support: Now compatible with ARM-based Windows devices Known folder redirection: Administrators can use tools such as Group Policy Objects (GPO) to automatically sync local folders like Documents directly to Box Drive Flexible storage management: Administrators can change Box folder location to non-system drives Enhanced file control: Users can mark specific files for offline access and better m

I am new to box.com so I’m learning a lot of this. I would like to establish and setup a box.com account for my client using my company email. If I ensure my domain is verified and my client’s domain is verified, can I switch myself away from admin and pass that status to one of my clients team members? For example My email: [removed by moderator] My client: johnqpublic@example.com If “xyz.com” and “example.com” are both verified can I make the switch or do both domains need to be the same? Ex: Only “xyz.com” can transfer to “xyz.com” or only “example.com” can transfer to “example.com” Also, can I wait to verify the domain until a later date when I will be performing other work on the DNS?

Unable to upgrade from Starter to Business PlanIt has been 4 days now and I’m still waiting to hear back from Sales and Billing. It does not let me do this online. And since I have to upgrade due to storage limitations in Starter plan, we are unable to edit any file on Box.I have called and emailed multiple times with no success, other than it will take 24 hours.Any help in getting this resolved would be helpful. Thanks.

I need to add a user that already has an individual account to be part of our enterprise account.  When I try to add that person as a user, it gives an error indicating that they already have an existing account and can’t be added and when I try to save the changes, it says I don’t have permission to add users.  I am the owner/admin of our account can add and remove other users that don’t have existing accounts.

Dear Box Admins, We are happy to announce that we have successfully completed private beta testing of Box Drive Cloud Files and now are ready to start the public beta. The beta requires initial testing by your IT team, followed by testing from selected end users within your organization within the coming months.To join our public beta program, please submit your request using the form linked here. We will provide detailed instructions on how to enable this feature for beta users. Make sure to review and acknowledge the Main Beta Agreement before starting to test the beta version of Box Drive.This new version includes many improvements that enhance performance, reliability, and ease of use. Here are some great features and upgrades you can

I have deleted a user in error. Please advise if I can reactivate her immediately!

Please cancel whatever I signed up for (I’m crying)