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How’s everyone feeling about the new update? Personally, I’m struggling to find the value of the changes compared to the old model. Search bar moved, requiring extra clicks New layout sorting by “Open” and “Done”, then broken out by assigned/subscribed/inbox seems unhelpful. Additional time required to find archive. I like tasks--nice that the new layout allows filtering by tasks and discussions, however-- Discussions as a standalone category was nice.  Dropdown list for Inbox/Calendar/Settings/Analytics seems too hidden, easier when the icons were listed out at the top.  Objects condensed: I built a dynamic variable automatically linking a URL to the top of emails, but that is now condensed into an object icon instead of displaying the link at the very top.  I always give updates a chance a commit instead of reverting to old settings. I’m hoping its an evolving update, I realize this is the first iteration. 

Hello everyone, I am facing a problem with Front, when ever I assign an email that is left unassigned or change the assignee name then front automatically archiving the email.Not really sure if I changed something lately in the settings or this is as part of new updates in front.This is very frustrating after assigning the email to someone, I also have to click Unarchive in my email in order to bring the email back to my shared section. I appreciate if you can share any work around or some sort of setting which could solve the issue

It appears like Model Context Protocol (MCP) is the protocol that everyone is moving towards as it puts the burden of keeping everything “tidy” on the service provider rather than the client.  There are already many official MCP servers available and more on the way. There are also community developed ones. Is anyone else exploring this?Cheers!

Front on the web does not have a built-in attachment viewer (it opens in a new tab), which I desperately needed for my attachment heavy workflow, so I built a Chrome extension that fills the gap - github.com/i3devco/front-attachment-viewerWhat it does:Enhanced PDF viewing with text selection, search, and navigation Zoom controls for PDFs and images Keyboard navigation and swipe gestures One-click downloads preserving original filenames UI designed to match Front, with dark mode support Supports PDFs and images.Everything runs locally in your browser. No data is sent to external servers.Obviously this is unofficial and not affiliated with Front. Let me know any feedback! 

Anyone else have front erase all the cc’s on any draft email left open over night? I’m assuming they all get erased when the computer goes into rest mode but it doesn’t happen to a co-worker. 

We have enabled smart QA for our customer service team, but we noticed that some internal emails are affecting the scores and we can`t get a real picture of what is going on (i.e. when you forward and email without writing any messages it drives you empathy score down - this is part of our order entry process so there`s no need to write anything). How can we get Front not to take these emails into consideration?

Using the Front webapp (as a PWA) on Windows, how can I disable notifications about calendar events? We use Google Calendar, so I rely on Google Calendar for notifications and Front creates duplicate notifications. On Settings > Notifications, I've set Desktop and Mobile to "No notifications”, but I am still receiving Desktop and Mobile calendar notifications. See screenshot below.   

Hi guys,  I`ve started exploring the Dialpad integration in Front and was curious to know if anyone could share some best practices and how to best leverage this integration. Thanks in advance!

We have recently created some integrations with Front for our company. One of the things we would like to be able to do is see a report that gives us the number of API requests that we have made over a given time period with the option to break it down by API token. This would give us the ability to quickly track down changes in usage over a period of time if we were to start running into rate limiting.Is this something that exists?

I have a user who was having email issues during the AWS outage yesterday.Now her email is working, but her Sent items folder is only showing the past 2 days. We can search and find older emails in the Sent folder so we know they are there, but we cannot scroll back past yesterday morning.We did try turing off sent item tracking and turning ir back on to see if the sent folder would resync, but that does not appear to have made any difference. Are there any other things I can try? The are connected to O365 ThanksThomas

We are newer to Front, but for anyone managing ongoing conversations, don’t forget about the “Waiting” status, it’s a great tool for keeping your inbox organized and transparent.When you’re waiting on a client’s reply or an internal follow-up, switching the thread to “Waiting” helps signal that action is pending elsewhere without losing visibility. It also keeps response metrics clean and prevents things from falling through the cracks, especially important when turnaround time matters! This has been a game changer for our team!