Marshall Rosenberg - The Cause of Anger (Audio)
How do you talk to yourself?
once we have one of these enemy images in our mind (that the other person is wrong)
it's not easy to shift enemy images
equally convincing and confident - but also helpful and constructive
How do you talk to yourself when you're making mistakes
Observation without evaluation
the less they will care about our needs in the future.
if we manage to make someone change their behaviour because of shame fear or guilt