Angry customer

5 steps to deal with unhappy clients: 1. Listen actively | 2. Acknowledge the issue | 3. Apologize sincerely | 4. Offer a solution ...

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How to Deal with Angry Customers in Retail – Tips & Best Practices

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Demanding "a coffee" can cost five times more than saying, "Hello, a coffee please."

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You can't avoid the occasional upset customer, but you can quickly and effectively smooth things over.

Handling angry customers can be one of the most challenging aspects of a job. Whether they confront you face-to-face, or you speak with them over the phone, chances are you are going to be met with frustration, aggressive anger, and little...

The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."

I think if people could rid themselves of the following traits the World might be a better place.

You start work on a Monday morning feeling a little blue that the weekend is over and you hear the phone ringing. You secretly hope it might be your guardian angel telling you to take the day off and head back to your duvet but alas, its Mr. Chronic Complainer ready to bite your head […]

"I’m very worried that my behavior will make my children hate Ramadan. Please help me to control my nerve during the holy month."

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"I’m going to solve this for you.” | Have you ever had an angry customer that was so impatient that when you tried to walk through a detailed solution to their problem they just wouldn’t listen? Fortunately, there is a phrase that will help you mitigate their impatience (and help them listen to your solution).

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How to Deal With an Angry Health Care Customer. Few professional relationships are as intimate as the one between a health care provider and his customer. Health care customers may be sick, in pain or simply embarrassed about their health condition. This

How many times have you had to grit your teeth, take a deep breath and silently repeat to yourself, “The customer is always right”? This is a motto that’s drilled into every young retail or hospitality worker, and has somehow made its way into the psyches of established business owners. The [...]

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Most of us really don’t like confrontation, especially when the other person’s anger is directed at you, but it happens every day. If you are the owner or manager of your farm or stable, then you are the one who has to defuse the situation and deal with the unhappy person, whether it is a […]