Accessibility

The State Agency for Digital Administration (AEAD) is committed to making its web portal accessible, in accordance with the “Royal Decree 1112/2018, of 7 September, on accessibility of websites and applications for public sector mobile devices".

This declaration of accessibility applies to the website Cl@ve.

This website is partially compliant with RD 1112/2018 due to the lack of conformity of the following aspects.

The following content is not accessible by the following:

a. Failure to comply with Royal Decree 1112/2018 of 7 September.

• Mislabeled links exist [Requirement number 1.3.1 Information and relationships, 2.4.4 Purpose of the links and 3.1.2 Language of the parts of the page of UNE-EN 301549:2022]
• On some pages there is a poor header structure [Requirement number 2.4.6 Headers and Tags of UNE-EN 301549:2022]
• On the pages there are mislabeled buttons [3.3.2 Tags or instructions, 3.2.4 Consistent identification and 4.1.2 Name, function value of UNE-EN 301549:2022].
• There are elements that do not meet the minimum contrast [Requirement number 1.4.3 Minimum contrast of UNE-EN 301549:2022]
• Mislabeled tables exist [Requirement No. 1.1.1 Non-textual Content,1.3.1 Information and Relationships, 2.4.6 Headers and Tags and 3.3.2 Tags or Instructions of UNE-EN 301549:2022]
• Downloadable documents do not meet certain accessibility requirements:
  • Imágenes mal etiquetadas [Requisito número 1.1.1 Contenido no textual de UNE-EN 301549:2022]
  • Downloadable documents do not have a correct markup language [Requirement No. 4.1.1 Processing UNE-EN 301549:2022]

b. Disproportionate burden.

• It does not apply.

c. Content that does not fall within the scope of applicable law.

• Any third-party component

This statement was prepared on 22 April 2025

The method used to prepare the declaration has been self-assessment through external resources.

This self-evaluation has been carried out in Spanish.

Last revision of the declaration: 22 April 2025.

You can make communications on accessibility requirements (Article 10.2.a) of RD 1112/2018) such as:

• Report any possible non-compliance by this website
• Transmitting other difficulties in accessing content
• Formulate any other consultation or suggestions for improvement concerning the accessibility of this web portal

Through the next contact form.

You may have:

• a complaint concerning compliance with the requirements of RD 1112/2018
• an accessible request for information concerning:
  • content which is excluded from the scope of RD 1112/2018 as set out in Article 3(4).
  • content that is exempt from compliance with accessibility requirements by imposing a disproportionate burden.

In the Request for Accessible Information, the facts, reasons and request must be clearly specified in order to establish that this is a reasonable and legitimate request.

Through the General Instance of the General Electronic Register, as well as the other options listed in Law 39/ 2015, of October 1, of the Common Administrative Procedure of the Public Administrations.

Communications, complaints and requests for accessible information will be received and processed by the State Agency Digital Administration.

If, after a request for accessible information or complaint has been made, it has been dismissed, disagreed with the decision taken, or the reply does not meet the requirements referred to in Article 12.5, the person concerned may initiate a complaint. A complaint may also be initiated if the period of twenty working days has elapsed without having received a reply.

The complaint can be lodged through the General Instance of the Electronic General Registry, as well as in the other options listed in Law 39/ 2015, of October 1, of the Common Administrative Procedure of the Public Administrations.

Complaints will be received and dealt with by the Accessibility Unit of the Ministry for Digital Transformation and the Public Service.

This website applies the requirements of UNE-EN 301549:2022 considering the exceptions of RD 1112/2018.

The last accessibility review was carried out in March 2025.

The website:

• is optimized for the latest existing versions of Chrome, Edge, Firefox, Safari and Opera.

• is designed for proper visualization on any resolution and desktop device, tablets or mobiles (responsive design).