Webkul

BACKGROUND

Please describe your company and position.

I am the Head of IT of a chemicals distribution company.

Describe what your company does in a single sentence.

We're a leading distributor of Life Science Reagents and Chemicals. As a comprehensive supplier of chemistry and laboratory equipment, we are dedicated to meeting the rigorous demands of research, experimental science, and high-scale manufacturing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Build a reliable synchronization between Pimcore and WooCommerce so that product data, pricing, and attributes stay accurate and up to date.
• Deliver fast filtering and search at scale through Elasticsearch, along with server optimization and caching, to support high traffic and future growth.
• Migrate and manage our large-scale product catalog of approximately 1 million SKUs on WooCommerce while keeping the site fast and stable.

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Webkul built and optimized our large-scale WooCommerce store (~1 million SKUs) integrated with Pimcore. Key deliverables included a custom Pimcore-to-WooCommerce sync connector; Elasticsearch-powered filtering, search, and category filtering for fast performance at scale; full-page caching with automated cache warming; server optimization; and load testing to support high concurrent traffic before launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The site now runs a catalog of around 1 million SKUs stably in production. Load testing showed it handling 100 concurrent users across homepage, filters, and search with zero failed requests, with MySQL CPU staying around 4% thanks to Elasticsearch-powered filtering and search. Cached pages load in a fraction of a second, and even the largest category (1milion+ products) filters in under 0.3 seconds. Full-page caching with automated warming covers the entire catalog. One Honest Note These numbers are the real ones you and I verified together through actual testing, so they're accurate to state publicly. Just keep in mind a Clutch review is public and Webkul's clients/prospects will see it — everything above is genuinely supportable by your own testing, so you're on solid ground. Want it shorter, more enthusiastic, or adjusted in any way?

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Webkul's project management was solid overall, and they were genuinely responsive throughout. The team communicated regularly through chat, email, and calls, and were quick to jump on issues when they came up ; often responding and working through problems the same day, including during critical moments. Like any large, complex migration of this scale (close to 1 million SKUs), there were challenging moments and some items took longer than expected, particularly around performance tuning and edge cases that only appeared at full catalog size. However, what stood out was their willingness to investigate deeply, own the problems, and keep working until things were resolved rather than leaving issues open. They were reactive to our needs, took our feedback seriously, and adapted their approach as we uncovered new challenges together. The key people we worked with were knowledgeable and committed, which made a real difference in getting the project to a stable, production-ready state.

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was Webkul's technical depth at scale combined with their responsiveness. Running close to 1 million SKUs on WooCommerce is a rare and difficult challenge, and they architected it properly ; Elasticsearch-powered filtering and search, database and caching optimization, and a solid Pimcore integration. On top of that, the team was genuinely reactive and committed, often resolving critical issues the same day. That mix of real technical capability and responsiveness is uncommon.

Are there any areas for improvement or something Webkul could have done differently?

A few areas could be improved. Some deliverables took longer than expected, mainly because certain issues only appeared at full catalog scale ; earlier stress testing at that scale might have caught them sooner. We'd also have benefited from more thorough documentation and consolidation of the technical fixes for easier long-term maintenance. That said, Webkul was always quick to respond and committed to resolving issues, which mattered most.

BACKGROUND

Please describe your company and position.

I am the E-commerce Store Owner of bianka.gr

Describe what your company does in a single sentence.

Bianka.gr is a Greece-based e-commerce store specializing in women’s lingerie, bras, underwear, shapewear, swimwear, and homewear, offering carefully selected products focused on comfort, fit, and modern style.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Implement advanced GA4 and Google Ads tracking with proper e-commerce event tracking, GTM setup, Consent Mode, and server-side purchase validation.
• Integrate and configure the MPGS Hosted Payment Page payment gateway for stable and secure checkout functionality.
• Optimize and stabilize Google Merchant Center XML feeds, including category-level feed validation, product compliance, and GMC policy issue resolution.

SOLUTION

How did you find Webkul?

• Online Search
• Referral

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Webkul helped us optimize and stabilize our OpenCart-based e-commerce store, especially in relation to Google Merchant Center compliance, product feed optimization, tracking implementation, and payment integration support. The project included: fixing and optimizing Google Merchant Center product feeds, resolving duplicate and adult-content-related feed issues, implementing category-level feed validation and control, improving product data structure and feed generation, helping prevent repeated GMC suspensions, supporting GA4 and Google Ads tracking implementation, assisting with payment gateway migration and technical diagnostics, improving overall store trust signals and compliance. One of the most valuable deliverables was a custom “Feed Category Validation” functionality that allowed us to control which categories are included in the feed generation. This helped us quickly isolate problematic categories and stabilize the GMC account. Webkul also worked carefully within the available development hours and communicated clearly throughout the process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Webkul helped us resolve critical Google Merchant Center issues that were affecting our store visibility and account stability. They successfully optimized and cleaned the product feed, reduced duplicate and policy-related problems, and implemented category validation logic to prevent products from being incorrectly classified as adult content. They also improved tracking accuracy for GA4 and Google Ads events and helped prepare the payment integration workflow for reliable checkout tracking. As a result, our Merchant Center account became significantly more stable, policy warnings were removed, and the feed quality improved considerably.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Webkul managed the project in a very organized and professional way. Communication was clear throughout the process, and their team was responsive whenever I had questions or needed clarification. They carefully analyzed the issues affecting my Google Merchant Center account and proposed practical step-by-step solutions instead of making unnecessary changes. Most deliverables were completed on time, and they made a strong effort to stay within the planned development hours and budget. I especially appreciated how seriously they treated urgent GMC policy issues and how quickly they reacted when new adult content warnings appeared. The team was proactive, patient, and technically knowledgeable during both the feed optimization and tracking implementation process.

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was Webkul’s ability to work on very complex Google Merchant Center and feed-related problems that many developers could not properly diagnose. They did not just apply generic fixes — they carefully investigated the root causes behind GMC policy issues, feed structure problems, adult content misclassification, and tracking inconsistencies. I also appreciated their transparency regarding development hours and their effort to complete the work efficiently without pushing unnecessary additional costs. Their technical knowledge of OpenCart, Google Merchant Center, feeds, and GA4 tracking was very strong, and they remained patient and supportive throughout the process.

Are there any areas for improvement or something Webkul could have done differently?

Overall, I am very satisfied with the collaboration and the technical quality of the work. One area that could be improved is providing even more proactive status updates during longer troubleshooting phases, especially when dealing with Google Merchant Center reviews and policy-related waiting periods. Because GMC issues can be stressful for store owners, more frequent progress summaries or checklists could make the process feel even smoother. Aside from that, the experience was very positive, and the team handled complex technical challenges professionally.

BACKGROUND

Introduce your business and what you do there.

I’m the communications manager of Epsilonn - Eva & Lola, a company that provides a wide selection of evening dresses in various sizes and styles, catering to shops looking to stock attire for all types of events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Webkul?

We needed to develop a mobile app for our website.

SOLUTION

What was the scope of their involvement?

Webkul was responsible for the development, customization, and optimization of our PrestaShop-based B2B online mobile application. The team delivered a fully integrated mobile application connected to the existing PrestaShop B2B online store.

What is the team composition?

We worked with 2–5 teammates from Webkul.

How did you come to work with Webkul?

We found them through an online search. We chose them because they had high ratings.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from November–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before working with Webkul, our sales were limited to website traffic only. After the engagement, we had a fully operational mobile application. We noticed an increase in total monthly orders, repeat orders from existing B2B clients, and faster reorder cycles. We also noticed orders placed outside traditional office hours.

How did Webkul perform from a project management standpoint?

We mainly communicated through WhatsApp and support channels. Webkul provided technical explanations when issues arose. The team also shared screen recordings for troubleshooting and followed up when additional clarification was needed.

What did you find most impressive about them?

What stood out about Webkul was that they didn’t just build a mobile app; they built it as an extension of the PrestaShop infrastructure. For us, this meant deep integration with the PrestaShop backend, compatibility with PrestaShop checkout, real-time synchronization of products and orders, and alignment with B2B customer group logic. Their ecosystem thinking was stronger than a simple standalone app approach.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of an international e-commerce company. We sell consumer products across multiple online channels and manage cross-border sourcing, warehousing, and fulfillment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish for your international e-commerce operations?

We engaged Webkul to implement and optimize a search API to enable automated product data retrieval, improve product discovery, and streamline the integration of catalog data into our e-commerce systems.

SOLUTION

Can you describe the scope of work Webkul handled for your company? Please include the main deliverables if you can.

Webkul has handled the implementation and optimization of the search API, including API setup and configuration, secure authentication, automated product search and data retrieval, mapping and normalization of catalog data, integration into our internal systems, and performance optimization to ensure stable, scalable, and reliable data synchronization.

What is the team composition?

We’ve worked with 2–5 teammates from Webkul.

How did you come to work with Webkul?

We found them through an online search. We chose them over other options because of their high ratings.

What is the status of this engagement?

We started working with them in October 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Webkul has delivered clear, measurable results. We’ve achieved automated and stable retrieval of product data via the search API, eliminating manual data collection. Based on our internal tracking, we’ve saved 70%–80% of the time spent on product data sourcing and updates, as manual research and entry have been largely eliminated. Moreover, the number of manual product data handling steps has dropped by over 60%, especially for titles, attributes, and identifiers. Overall, we’ve seen a clear improvement in the accuracy and completeness of our product data.

How did Webkul perform from a project management standpoint?

Webkul’s project management is structured and professional. They communicate clearly, follow an agreed-upon roadmap, and deliver the core API integration on time. Milestones have been met as planned, and any adjustments have been handled transparently without causing delays to the overall project timeline.

What did you find most impressive about them?

What stands out most about Webkul is their understanding of the Amazon APIs and their solution-oriented approach. They focus on building a stable, scalable integration rather than overengineering. Moreover, they respond quickly to technical issues and communicate clearly throughout the project, which makes the collaboration efficient and reliable.

Are there any areas they could improve?

Overall, the project has been successful. If anything, earlier and more detailed technical documentation during the initial phase could have reduced a few clarification rounds later on. Aside from that, there have been no major issues, and the collaboration has been efficient and professional.

BACKGROUND

Please describe your company and position.

I am the CEO of UShop

Describe what your company does in a single sentence.

UShop is an e-commerce company, the place where people who buy and sell find a wide range of products and services available.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Personalized service
• Payment gateways
• Add-ons

SOLUTION

How did you find Webkul?

Other

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Webkul were assigned to this project?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

My marketplace, UShop, needed to integrate several local payment methods that are essential for operating effectively in my country. These weren't simple, standard integrations; they required advanced solutions with specialized marketplace workflows: automatically splitting payments, calculating commissions in real time, managing different rules for each seller, ensuring regulatory compliance, and guaranteeing a seamless, secure, and reliable payment experience.

Webkul's work was truly exceptional. From the outset, they demonstrated superior technical expertise and a complete understanding of how a modern marketplace operates. They precisely analyzed how my platform should function, designed the payment architecture, reviewed every step of my existing workflows, and proposed improvements that made my system more robust and ready to scale.

One of the most complex parts of the project was connecting with local payment providers who operate with their own rules, demanding APIs, strict validations, and multiple real-world operational scenarios. Webkul handled absolutely everything: from documentation, sandbox and production testing, to the proper management of callbacks, refunds, split transactions, seller payments, and security. Even when there were technical issues where I didn't know how to proceed, they investigated, resolved them, and explained everything to me clearly and accessibly.

I especially want to highlight their dedication to every detail. They didn't just deliver something basic: they refined the workflows, identified problems I wasn't even aware of, proposed intelligent solutions, and adapted the integration to function exactly as a professional marketplace needs. Their team always responded quickly, accurately, and with a proactive attitude that made the entire process much easier and more secure for me.

Today, my platform has fully functional, stable, scalable, and locally integrated payment systems aligned with the real needs of a multi-vendor business. Thanks to Webkul's work, UShop is now a more reliable and modern marketplace with clear and automated financial processes.

In short, Webkul didn't just meet my expectations: they far exceeded them. Their technical expertise, commitment, and personal qualities make them an ideal partner for any serious project seeking to integrate advanced payment methods or build a high-level marketplace.

In addition to all this, they have recognized me as a valued client, as we have worked together since the platform's inception on January 1, 2023. They offered me discounts and convenient payment options. I couldn't be happier working with them. I will undoubtedly continue to work with them. I recommend them 1000%.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project generated very concrete and measurable results within my marketplace. Thanks to the development and integration, payment and collection processes now operate much more efficiently, reliably, and automatically. One of the main indicators was the complete elimination of operational errors in internal transactions between the platform and sellers. Previously, this depended on manual methods, but now everything is executed correctly and synchronized by the system.

Another important measurable result was the improvement in the speed of transaction approval and processing. We went from delays and manual checks to a fully digital workflow that processes each transaction immediately, resulting in a more professional experience for sellers and greater confidence for buyers.

Furthermore, I was able to verify a significant reduction in internal administrative time: tasks that previously took hours are now completed automatically with little to no human intervention. This not only allowed us to optimize marketplace operations but also to scale the number of sellers and transactions without increasing the workload.

Finally, the system is ready to support future growth. Today the marketplace can handle a much larger volume of transactions without performance degradation, which represents a measurable and fundamental advance for the sustainable growth of the project.

Each delivery arrived complete, tested, and with the necessary documentation. It's clear they work with well-established processes and a very high professional standard.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Webkul's project management was excellent from day one. The team worked in an organized manner, with constant and transparent communication, allowing me to follow the progress at each stage without feeling lost. They always met the agreed-upon deadlines, even for complex tasks that required additional research or technical validation. On several occasions, they delivered progress ahead of schedule, which gave me great peace of mind and confidence.

When questions arose, or clarifications were needed on technical processes that weren't understood, they responded immediately with clear, simple, and detailed explanations. They never left a question unanswered and were always willing to adapt the work to the marketplace's actual needs. Most notably, they didn't just do what was asked of them: they constantly analyzed my project, suggested improvements, and looked for ways to optimize each process. When I needed meetings or further clarification, they coordinated them without delay.

They also handled internal testing, fine-tuning, and resolving unforeseen issues very well. If they identified a potential future problem, they proactively addressed it before it impacted the project. That proactive and professional attitude made a huge difference in the quality of the final result.

In summary, the project management was impeccable. Webkul proved once again, as always from the outset, to be a reliable, punctual, committed team, capable of adapting quickly to needs, which made the entire experience extremely positive and seamless.

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses me most about this company is the combination of professionalism, values, empathy, dedication, and consistency they have demonstrated since January 1, 2023, when we began working together. Throughout this time, they have maintained an exceptional level of commitment, regardless of the complexity of the tasks or the challenges that arose along the way.

Something truly unique is their approach to projects: they don't just fulfill the initial requirements, but rather deeply analyze the context, anticipate potential problems, and propose improvements that I often hadn't considered. This demonstrates a level of experience and technical vision that surpasses that of any average provider.

I was also impressed by the clarity and patience with which they explain even the most advanced topics. They never assume that one understands everything; they always ensure that each step is comprehensible, which allowed me to make informed decisions throughout the entire process. This way of working fosters a great deal of trust and transforms the relationship into a true collaboration, not just a contracted service.

Furthermore, their consistency over these years has been impeccable. I never had to chase them down, wait days for replies, or ask for corrections two or three times. Their quality is consistent, reliable, and professional from start to finish.

Ultimately, what makes them unique is that they work as a strategic partner rather than just a supplier. They pay attention to every detail, contribute ideas, execute with precision, and are truly committed to the project's success. That's why I've been choosing them since 2023 and will continue to trust them in the future; they make me feel right at home, like family.

Throughout our time working together, they proved to be a serious, reliable, and highly skilled team. They deliver on their promises, resolve even the most complex issues, and support every stage of the project with dedication. Their commitment and technical expertise make it easy to trust them and continue choosing them for future projects. They have been a reliable partner in every way.

Are there any areas for improvement or something Webkul could have done differently?

Overall, Webkul's work was excellent and met all my expectations. If I had to mention one area for improvement, it would simply be to further strengthen communication in projects involving highly complex processes. Sometimes, due to the technical nature of certain tasks, some details required additional explanations or more frequent meetings to ensure everything was 100% aligned.

However, whenever I requested clarification or asked for more information, the team responded quickly, clearly, and with complete willingness. This demonstrates that it's not a flaw, but a minor point they can continue to refine to make the experience even better.

In short, there was nothing they did wrong; on the contrary, they worked with total commitment. This could simply be considered a suggestion, since the language barrier and translation issues are a constant challenge, whether with Webkul or any other company. The improvement would simply be to further refine communication in advanced projects, something I'm sure they are and will continue to develop as part of their growth.

BACKGROUND

Please describe your company and position.

I am the Founder of a retail company

Describe what your company does in a single sentence.

We are into retail sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Magento2 Development

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I am writing to express my sincere satisfaction with webkul team's work. Webkul's Team have been instrumental in developing our e-commerce platform on Magento and our mobile application. We are very impressed with the experienced team and the support we have received, affordable pricing, and the quality outcome of your work.

Thank you for your excellent service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They deveoped mobile app and Magento2 website development at affordable pricing while ensuring a quality outcome.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the project on time as per our requirements

What was your primary form of communication with Webkul?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was particularly impressed with the balance they seem to strike between offering affordable pricing and delivering high-quality results.

Are there any areas for improvement or something Webkul could have done differently?

They are already doing well. 
I am writing to express my sincere satisfaction with the excellent work your team has done on our recent mobile application development and Magento 2 development projects. We found your pricing to be quite affordable, especially considering the good quality of work and the positive outcome of both projects.

BACKGROUND

Please describe your company and position.

I am the E-Commerce Manager of Garrafeira Nacional

Describe what your company does in a single sentence.

Garrafeira Nacional was founded in 1927. With almost 100 years of tradition, is one of Portugal’s foremost specialists in wine and spirits. The company supplies exclusive fine wines to clients throughout the country from its Lisbon base, have 3 retail shops in Lisbon and 1 in Porto with and friendly staff providing vintage wines and liquors sourced from a variety of established growers, passionate winemakers and private cellars. We also have distribution to hotels, bars and restaurants, an online shop to make our products available to any wine lover in the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Developing a mobile app and app maintenance

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We bought Magento 2 Mobile App Builder and are very pleased with the result. Integrating all the features and adapting them to our online shop took a little longer than expected, but our online shop is also quite complex. However, the Mobikul team was always on hand to help us and to implement what we needed. We already have the app in the stores and the end result is fantastic, as is the ease with which we can manage the app directly from Magento, all fully integrated with our online shop. We recommend them and will continue to work with Mobikul to implement even more things in our app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were always in touch, and versions of the app were constantly sent to us for verification and correction. Excellent communication, they were always very willing to correct everything that was necessary. Our clients' feedback on the app has been fantastic, the end result is excellent and we continue to work together on new developments.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were always in touch, and versions of the app were constantly sent to us for verification and correction. Excellent communication, they were always very willing to correct everything that was necessary. Our clients' feedback on the app has been fantastic, the end result is excellent and we continue to work together on new developments. The development time was a little longer than expected, but this was due to the complexity of our online shop, but in any case the final expectations were completely met and the app works very well, and we managed to have excellent management of the app in Magento.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

Ease of communication and willingness to make all the necessary adjustments, even when they were already over budget, the essential corrections were made for the development and creation of the app according to our needs.

Are there any areas for improvement or something Webkul could have done differently?

No, everything went very well and the end result was excellent!

BACKGROUND

Please describe your company and position.

I am the Software Developer of Siege Systems

Describe what your company does in a single sentence.

Siege Systems develops and design beautiful software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Develop Mobile Apps for Caterlynx

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Developing a mobile application for Caterlynx aims to enhance customer engagement and streamline the shopping experience for kitchenware products. The project encompasses several key phases:​
APKPure.com

1. Project Overview: The objective is to design and develop a user-friendly mobile app that allows customers to browse, select, and purchase kitchenware items directly from their smartphones, thereby complementing Caterlynx's existing online presence.​

2. Deliverables:

• User Interface (UI) and User Experience (UX) Design: Creation of intuitive and visually appealing interfaces to ensure seamless navigation and an engaging user experience.​
•  Development of native applications optimized for both iOS and Android platforms to provide superior performance and integration with device features
• Testing and Quality Assurance: Comprehensive testing to identify and resolve bugs, ensuring the app meets performance and reliability standards.
• Deployment: Publishing the app on relevant platforms, including the Apple App Store and Google Play Store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Android and IOS apps deployed to their respective stores
• Load Times: Fast load times are crucial for user retention and satisfaction, indicating efficient app performance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Webikul delivers high-quality results in the shortest period of time and provides helpful information relating to the processes they are working on.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

• Fast turnaround time
• High quality work
• Professional communication

Are there any areas for improvement or something Webkul could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the CEO of iTENIS

Describe what your company does in a single sentence.

iTenis: Your Tennis & Sports Fashion Marketplace

Discover, shop, and connect with tennis and sports fashion enthusiasts on iTENIS, a mobile marketplace developed in partnership with Webkul.

Download the iTENIS app now and experience a new way to shop and live tennis and sports fashion!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Marketplace
• Marketplace APP
• Franchising project

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of iTENIS Marketplace and Mobile App

Objective: To create a marketplace platform and mobile app that enables users to find and purchase tennis and sports fashion products in a secure and easy manner.

Scope of Work:

1. Marketplace Development:
- Create a marketplace platform that allows partner sellers to register and manage their products.
- Develop an intuitive and user-friendly interface for users.
- Implement search, filter, and sorting functionalities for products.
2. Mobile App Development:
- Create a mobile app for iOS and Android that allows users to access the marketplace and make purchases.
- Develop an intuitive and user-friendly interface for users.
- Implement push notification and social media integration functionalities.
3. Payment and Delivery Integration:
- Implement a secure and easy-to-use payment solution.
- Integrate with delivery services to enable users to receive their products quickly and securely.
4. Testing and Debugging:
- Conduct rigorous testing to ensure that the platform and app are stable and function correctly.
- Fix any errors or issues found during testing.

Key Deliverables:

1. A functional and user-friendly marketplace platform.
2. A mobile app for iOS and Android that allows users to access the marketplace and make purchases.
3. A secure and easy-to-use payment solution.
4. Integration with delivery services to enable users to receive their products quickly and securely.
5. Technical and user documentation for the platform and app.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project achieved the following measurable results:

- Increase in website traffic
- Increase in sales revenue
- High user satisfaction rate with the new marketplace platform
- Strong user retention rate on the mobile app
- Excellent uptime and stability of the platform and app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management:

Their project management was excellent. They delivered all items on time and responded promptly to our needs. Their team was proactive, communicative, and flexible, ensuring a smooth project execution.

Key Strengths:

- Timely delivery
- Effective communication
- Flexibility and adaptability
- Proactive approach

Overall:

We were highly satisfied with their project management and look forward to working with them again.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about this company was their ability to deliver high-quality projects on time, demonstrating a strong commitment to excellence and customer satisfaction.

Are there any areas for improvement or something Webkul could have done differently?

One area for improvement is offering discounts for larger-scale development projects. While Webkul provides competitive pricing, additional discounts for bulk orders would be beneficial.

Additionally, customizable package options would allow clients to choose specific services tailored to their needs.

Overall, Webkul is continually improving and expanding their services to meet client needs.

BACKGROUND

Please describe your company and position.

I am a manager at Ageniz Co.

Describe what your company does in a single sentence.

We are a retail company specializing in electronic components such as transistors, capacitors, and backlights in Iran. We are a direct importer from China and one of the largest stores in Iran.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Webkul to accomplish?

• Seamless Layered Navigation Implementation
• Full Compatibility with ElasticSuite
• Improved User Experience and Performance

SOLUTION

How did you find Webkul?

Online Search

Why did you select Webkul over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Webkul were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Webkul to integrate their Advanced Layered Navigation module into our Magento 2 store, ensuring smooth functionality alongside ElasticSuite while maintaining SEO best practices. The key deliverables included:

1. Module Installation & Configuration – Webkul’s team assisted in setting up the module within our existing Magento 2 environment.
2. ElasticSuite Compatibility Fix – Since ElasticSuite is a core dependency of our store, we required Webkul to ensure the module worked seamlessly without conflicts. This involved modifying how the module interacted with ElasticSearch indexing and filtering.
3. SEO-Optimized Filtering – One of our main concerns was avoiding unnecessary <a> tags in filter items to comply with AJAX-based navigation and SEO best practices. Webkul worked on refining this aspect.
4. Performance Optimization & Debugging – Their team investigated and addressed issues related to data format conflicts, AJAX functionality, and Magento compatibility to ensure smooth operation.
5. Ongoing Support & Communication – Webkul provided direct support, troubleshooting any issues encountered during implementation and assisting us with technical guidance.
   This project was essential for enhancing our store’s filtering experience, improving SEO performance, and ensuring compatibility with Magento 2’s ElasticSuite-based architecture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Seamless Compatibility with ElasticSuite – Webkul successfully modified the module to work without conflicts alongside ElasticSearch + ElasticSuite, ensuring full functionality within our Magento 2 store.
2. Improved Website Performance & UX – After implementing the module, we observed a smoother and faster AJAX-based filtering experience, reducing page reloads and enhancing overall usability.
3. Enhanced SEO Compliance – The issue of unnecessary <a> tags in filter items was addressed, ensuring a cleaner and more SEO-friendly structure for search engine indexing.
4. Reduced Manual Code Adjustments – Initially, our developers had to modify the module to extend ElasticSuite’s collection class manually. However, after Webkul's updates, the module now works without requiring additional custom fixes, saving time and maintenance effort.
5. Timely and Responsive Support – Webkul’s support team was proactive in resolving issues and kept open communication throughout the process, ensuring a collaborative and efficient resolution.

These measurable improvements contributed to a more stable and optimized Magento 2 store, ultimately benefiting our customers' shopping experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Webkul demonstrated a structured and efficient approach to project management throughout our collaboration.

1. Timely Delivery & Commitment – While there were some initial challenges in ensuring compatibility with ElasticSuite, their team showed dedication in resolving issues and worked towards delivering a functional solution within a reasonable timeframe.
2. Clear & Open Communication – The support team maintained regular communication, keeping us updated on progress and providing necessary details regarding the technical challenges and fixes. Their responsiveness ensured that we were always informed about the status of our requests.
3. Proactive Problem-Solving – Instead of dismissing compatibility issues, Webkul took ownership of the problem and worked towards a permanent fix, demonstrating a customer-centric approach.
4. Willingness to Collaborate – They were open to discussions and accepted contributions from our development team, making the entire resolution process more efficient and solution-driven.

Overall, Webkul’s project management was professional, structured, and results-oriented, ensuring that our concerns were properly addressed while maintaining a collaborative and customer-focused approach.

What was your primary form of communication with Webkul?

Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Webkul is their commitment to problem-solving and customer satisfaction. Despite the complex compatibility issues with ElasticSuite, instead of simply suggesting workarounds or paid support, they took responsibility and worked towards a real solution.

Additionally, their technical expertise in Magento 2 was evident in how they approached the ElasticSearch integration. Many vendors might avoid handling such dependencies, but Webkul went the extra mile to ensure that their module worked within our ecosystem.

Another unique aspect was their willingness to collaborate with our developers, which is not always the case with third-party vendors. Their open and solution-oriented approach made the entire experience much smoother and more efficient.

Lastly, their customer support team was highly responsive and kept us informed throughout the process, showing a strong commitment to ensuring our satisfaction.

Are there any areas for improvement or something Webkul could have done differently?

While our experience with Webkul was overall positive, there are a few areas where improvements could enhance their service even further:

1. Faster Initial Diagnosis & Resolution – The initial response suggested hourly paid support, which was not ideal for a fundamental compatibility issue. It would be beneficial if core conflicts like these were addressed proactively without immediately directing customers to paid support.
2. Better Pre-Sales Compatibility Checks – It would have been helpful if Webkul had clearly mentioned compatibility with ElasticSuite upfront. Knowing this in advance would have saved time and prevented unexpected troubleshooting. A detailed compatibility guide for major third-party modules would be a great improvement.
3. More Comprehensive Documentation – While Webkul’s team was helpful in resolving the issues, detailed technical documentation on how the module interacts with Magento’s search framework would have been beneficial for developers looking to integrate the module efficiently.

That being said, Webkul's willingness to collaborate and resolve these issues ultimately led to a positive outcome. Addressing these areas could further enhance their service and prevent similar challenges for future customers.
Webkul demonstrated strong technical expertise and a willingness to resolve compatibility issues, but clearer pre-sales compatibility checks and a faster initial response would make the experience even better.