Legal Documents
The policies and agreements governing your use of Databay. Each document shows the date of its last material change.
Agreements & Policies
- Terms of UseThe master agreement: accounts, billing, acceptable conduct, liability, and dispute resolution.Updated July 25, 2026
- Privacy PolicyWhat personal data we collect, why, and how it is stored, used, and disclosed.Updated July 25, 2026
- Refund PolicyThe all-sales-final default, the narrow 7-day exception for defective service, and what is never refundable.Updated July 25, 2026
- Service Level AgreementSupport response time targets by ticket severity, service hours, and exclusions; it does not cover uptime or service credits.Updated July 25, 2026
- Acceptable Use PolicyProhibited activities, lawful-use requirements, and the consequences of network misuse.Updated July 25, 2026
- AML PolicyAnti-money-laundering controls: sanctions screening, transaction monitoring, prohibited payment activity, and reporting.Updated July 25, 2026
- KYC PolicyIdentity-verification requirements and when we may ask you to verify who you are.Updated July 25, 2026