We want you to be thrilled with your purchase! Dear Keaton accepts returns for decor items within 30 days of receipt. Please email hello@dearkeaton.com within 30 days of delivery to request a return authorization and pre-paid shipping label.
Original delivery/shipping charges are non-refundable and return shipping costs will be deducted from your refund amount.
Please note, returns will NOT be accepted without an RMA number.
LIGHTING RETURNS:
Lighting that has not been installed and is still in original packaged condition (including all cellophane wrap, tags and bumpers) can be returned with a 15% restocking fee, less original shipping fees, and return shipping costs.
RUG RETURNS: Rugs that are in unused condition, with all original packaging, and with tags attached can be returned within 30 days with a 15% restocking fee, less original shipping fees, and return shipping costs.
ALL FURNITURE, MIRRORS AND SALE ITEMS ARE NOT ELIGIBLE FOR RETURN.
Specific details will be listed under the ‘Shipping & Returns’ tab of each product page. If you have a question about a particular item, we are happy to answer your questions at hello@dearkeaton.com .
Items shown as ‘on backorder’ can be cancelled within 24 hours of placing order. We regret that we are unable to cancel or edit orders for in stock merchandise. Once your order is placed, it is instantly entered into our system and cannot be modified in any way.