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FAQ

  • What is Defiway Bridge?

    Defiway Bridge is a cross-chain solution that allows users to transfer cryptocurrencies and digital assets between supported blockchain networks quickly and securely without relying on centralized exchanges.

  • How does Defiway Bridge work?

    Defiway Bridge enables the transfer of assets from one blockchain to another by verifying transactions across supported networks. Once a transaction is confirmed on the source chain, the corresponding assets are released on the destination chain.

  • Which blockchain networks does Defiway support?

    Defiway supports multiple blockchain networks, including major ecosystems such as Ethereum, BNB Chain, Polygon, Avalanche, Arbitrum, Optimism, Base, Tron, and other supported networks. The available networks may expand over time.

  • Which cryptocurrencies can I transfer using Defiway?

    You can transfer a variety of supported cryptocurrencies and tokens, including stablecoins USDT and USDC, as well as BTC and ETH.

  • Which wallets are compatible with Defiway?

    Defiway supports popular crypto wallets, including MetaMask, Trust Wallet, Binance Wallet, Defiway Wallet, Phantom Wallet, Ton Wallet, WalletConnect-compatible wallets, and other supported wallets depending on the selected network.

  • Do I need to create an account to use Defiway Bridge?

    No. Users can connect their supported crypto wallet directly and start transferring assets without creating a traditional account. Also users can bridge without connecting the wallet by using Defiway Telegram Bridge Bot.

  • How long do cross-chain transfers take?

    Most transfers are completed within a few minutes. Transfer times may vary depending on network congestion, blockchain confirmation requirements, and the selected source and destination networks.

  • What fees does Defiway charge?

    Defiway charges a fixed bridge fee of 0.2% for processing cross-chain transfers. Users are also responsible for blockchain network gas fees required to execute transactions on the source and destination networks.

  • Are there any hidden fees?

    No. All applicable fees are displayed before you confirm your transaction. However, network gas fees may fluctuate depending on blockchain activity.

  • What is the minimum transfer amount?

    The minimum transfer amount depends on the selected asset and blockchain network. The platform will display any applicable limits before you submit a transaction.

  • What is the maximum transfer amount?

    Any applicable limits will be shown during the transfer process. Usually there are no limits but larger amounts may take longer to process.

  • Is Defiway Bridge safe?

    Defiway uses multiple security measures to help protect user transactions, including advanced verification mechanisms and secure transaction processing. Users should always verify wallet addresses and network selections before confirming a transfer.

  • What are the risks of using a cross-chain bridge?

    Like all blockchain applications, cross-chain bridges involve risks, including smart contract vulnerabilities, network congestion, and user errors such as sending assets to the wrong network. Users should carefully review transaction details before proceeding.

  • Has Defiway been audited?

    Yes, multiple times by different companies. Security and reliability are important aspects of any bridge protocol. Users should review Defiway's latest security documentation and audit reports for current information regarding audits and security assessments.

  • How can I track my transaction?

    After submitting a transfer, you can monitor its progress using the transaction hash (TXID) in your wallet or on the corresponding blockchain explorer.

  • Why is my transaction taking longer than expected?

    Delays can occur during periods of high network congestion or when additional blockchain confirmations are required. Most transactions are completed automatically once the required confirmations are received.

  • What should I do if my transaction is pending?

    Usually, you just need to wait. You can also contact support.

  • Can I cancel a transfer after it has been submitted?

    Blockchain transactions generally cannot be reversed or canceled once they have been confirmed by the network. Always review transaction details carefully before confirming.

  • What happens if I select the wrong network?

    Sending assets to an unsupported or incorrect network may result in loss of funds. Always double-check the destination network before initiating a transfer.

  • Do I need KYC verification to use Defiway?

    No KYC. Most wallet-based blockchain transactions can be performed without traditional account registration. However, users are responsible for complying with applicable laws and regulations in their jurisdiction.

  • Is Defiway available worldwide?

    Defiway aims to provide global access to its services. However, availability may be restricted in certain countries or regions due to local regulations.

  • How can I contact Defiway support?

    If you need assistance, visit the support section on the Defiway website or use the available contact channels to reach the support team.

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