Manage customer support tickets, build a knowledge base, and deliver exceptional service — as a self-hosted WordPress plugin or our fully-managed cloud. No external tools needed.
Deskuss gives your team a complete helpdesk — ticket management, knowledge base, SLA tracking, and more. Self-host on WordPress or let us run it for you.
Create, assign, and track support tickets with priorities, departments, and status workflows that keep requests organized.
Organize your support team by department. Assign roles and permissions so the right agents handle the right tickets.
Build a self-service knowledge base with categories, FAQs, and search so customers find answers before opening a ticket.
Define Service Level Agreements with grace periods and response time targets. Automatically flag overdue tickets.
Create dynamic ticket forms with custom fields, dropdowns, and file uploads for each department's unique needs.
Automatic email alerts on ticket creation, replies, assignments, and transfers. Configurable templates for every event.
Save time with reusable reply templates. Quick-insert pre-written responses for common questions and issues.
Track team performance, ticket metrics, and response times with interactive charts and CSV export for deeper analysis.
Get your helpdesk live in three simple steps — no configuration headaches.
Install the WordPress plugin from the plugin directory, or sign up for Cloud — up and running in under a minute.
Create departments, add staff members, and configure SLA plans to match your support workflow.
Your support portal goes live instantly. Customers submit tickets, your team responds, and issues get resolved.
Deskuss ships two ways. Run it as a native WordPress plugin — using your existing WordPress users, roles, and database, with all data on your server under your control. Or pick Cloud — fully managed by us, no install or server to maintain, with a portal on a deskuss.com subdomain (custom domains available on higher tiers). Same features, same workflows, your choice of deployment.
Hear from teams who've transformed their customer support with Deskuss.
"Deskuss replaced three separate tools for us. The ticket management, knowledge base, and SLA tracking all work seamlessly together in one place."
"Setting up Deskuss took minutes. Our team was responding to tickets the same day. The canned responses save us hours every week."
"The knowledge base feature cut our ticket volume by 40%. Customers find answers themselves, and our agents focus on complex issues."