Wikipedia:Articles for deletion/AirHelp

The following discussion is an archived debate of the proposed deletion of the article below. Please do not modify it. Subsequent comments should be made on the appropriate discussion page (such as the article's talk page or in a deletion review). No further edits should be made to this page.

The result was keep. RL0919 (talk) 13:02, 25 October 2019 (UTC)[reply]

AirHelp

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Non-notable company, lacks in-depth WP:RS. Meeanaya (talk) 08:09, 11 October 2019 (UTC)[reply]

Note: This discussion has been included in the list of Organizations-related deletion discussions. Meeanaya (talk) 08:09, 11 October 2019 (UTC)[reply]

Hello and thank you for your attention. I was aware of the debate on the previous version of the deleted article, and I noticed that it was highly promotional and thus unsuitable for Wikipedia. I also noticed however that AirHelp was available in a number of other Wikipedias so I decided to boldly go ahead and write it. On Greek Wikipedia - which I edit - the article is not satisfactory at all (i.e. a translation was definitely not worth the effort), so I wrote a new neutral, well-referenced (IMHO) article in English which includes exactly the points it is being debated for in the first place, i.e. lack of reliable sources. The AirHelp ranking scores are used extensively by a great number of reliable media outlets in their articles; I have included but a few in the AirHelp article (additionally, each of the three outlets I used has its own article on Wikipedia). I am fully aware that the article needs improvement, but I do not think it should be deleted. Thanks again for your time, all the best Saintfevrier (talk) 08:27, 11 October 2019 (UTC)[reply]

Keep but provide reliable secondary sources. It's a notable claims management company for air travellers as reported by forbes [[1]] and Washington Post [[2]] and as cited from this book [[3]]--Wakowako (talk) 08:26, 13 October 2019 (UTC)[reply]

Relisted to generate a more thorough discussion and clearer consensus.
Please add new comments below this notice. Thanks, North America¹⁰⁰⁰ 12:07, 18 October 2019 (UTC)[reply]

Note: This discussion has been included in the list of Hong Kong-related deletion discussions. CAPTAIN RAJU^(T) 12:12, 18 October 2019 (UTC)[reply]

Note: This discussion has been included in the list of Companies-related deletion discussions. • Gene93k (talk) 02:41, 19 October 2019 (UTC)[reply]

Note: This discussion has been included in the list of Aviation-related deletion discussions. • Gene93k (talk) 02:41, 19 October 2019 (UTC)[reply]

Keep per the significant coverage in multiple independent reliable sources.

Locker, Melissa (2019-02-05). "AirHelp AI gets compensation for delayed & canceled flights". Fast Company. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Tims, Anna (2018-10-28). "Beware firms trying to take a cut of your flight delay claim … you can do it for free: Travel agent Expedia is now partner to one of a myriad of companies offering to 'help'". The Guardian. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Singh, Manish (2019-02-05). "AirHelp's new bots collect airline compensation for passengers". VentureBeat. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
O'Brien, Sara Ashley (2015-07-02). "Airlines owe fliers $10 billion". CNN. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Roof, Katie (2016-08-03). "AirHelp raises $12 million to deal with airline customer service for you". TechCrunch. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Lapowsky, Issie (2014-05-06). "Bumped From a Flight? This Startup Wants to Get You Paid". Wired. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Loten, Angus (2019-02-21). "AirHelp Adds Bots to Help Handle Airline Passenger Claims for Compensation". The Wall Street Journal. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Gardner, Terry (2018-04-30). "When bad things happen to good European Union-protected travelers, AirHelp may lend a hand". Los Angeles Times. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Calder, Simon (2018-12-12). "What's the best way to claim compensation for my delayed flight?". The Independent. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Chang, Lulu (2018-01-17). "See if airlines owe you money from up to 3 years ago with AirHelp's new tool". Digital Trends. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Henry, Alan (2014-03-07). "AirHelp Gets You Real Money Back for a Cancelled or Delayed Flight". Lifehacker. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Newenham, Pamela (2014-11-06). "Start-up AirHelp putting fear into airlines: Danish firm fights for airline passengers across Europe for compensation over flight delays, cancellations and overbookings". The Irish Times. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Patterson, Brandon (2018-03-09). "AirHelp app helps compensate travelers for late, canceled flights". Detroit Free Press. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Blum, Sam (2017-06-02). "This App Can Help You Get Money When an Airline Screws Up". Thrillist. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
Ekstein, Nikki (2017-05-30). "Flight Delay? Get Reimbursed With This Clever App. "It's like AAA for air passengers."". Bloomberg News. Archived from the original on 2019-10-20. Retrieved 2019-10-20.

Sources with quotes

Locker, Melissa (2019-02-05). "AirHelp AI gets compensation for delayed & canceled flights". Fast Company. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
There are few things in life more frustrating than when you actually decide to take your vacation days, get to the airport, battle your way through security, and then your flight is canceled or delayed to the point that your vacation is decimated. Now, AirHelp and its team of AI lawyers and helpful bots can help you fight for your right to monetary compensation for your summer bummer (or spring break heartache or vacation mayhem).
As you may know, the EU is very consumer-conscious, so there is a law that says airlines must compensate passengers flying to or from the EU on EU carriers up to $700 for lengthy delay, canceled flights, or denied boarding, unless the disruptions were caused by extraordinary circumstances out of the airline’s control (bad weather, political unrest, force majeure). If a trip qualifies, AirHelp and its army of AIs and bots can help passengers exact their lawful revenge on the airlines, even up to three years after their flight was originally disrupted. (You can check eligibility here.)
AirHelp has a group of virtual lawyers and AI bots helping out in the fight for flight compensation, including its first AI lawyer, Herman, who reviews travel claims that enter the legal stage, and Lara, who can process more complex cases. Lara makes legal recommendations with a 96% accuracy rate, which AirHelp says is higher than the success rate for human employees. Now they have added two now AI-fueled compensation agents to the company: AgA, and Docky, a mini-bot who helps with customer service and automatic claims assessment.
Tims, Anna (2018-10-28). "Beware firms trying to take a cut of your flight delay claim … you can do it for free: Travel agent Expedia is now partner to one of a myriad of companies offering to 'help'". The Guardian. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
What the email failed to mention was that he would have to hand over €100 (£88) to AirHelp for the favour and that Expedia would receive a cut.
...
AirHelp is one of a myriad claims management companies (CMCs)that take advantage of the large payouts that passengers, whose flights are cancelled, delayed or denied, can claim under EC Regulation 261/2004. The rule entitles passengers to up to €600 if a flight is delayed by more than three hours, unless the reason for the delay is an “extraordinary circumstance” outside the airlines’ control.
...
In a deal signed with AirHelp, Expedia receives a commission for every customer it refers if the compensation claim is successful.
AirHelp makes no secret of the fact that it’s milking a cash cow. “A partnership with AirHelp can turn flight disruptions into opportunities” its website tells potential business partners, adding that it gives their customers “someone to turn to”.
Singh, Manish (2019-02-05). "AirHelp's new bots collect airline compensation for passengers". VentureBeat. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
Hundreds of thousands of travelers each year deal with flights that are delayed, canceled, or overbooked — or have their baggage misplaced. But passengers may not know that they can be compensated for these inconveniences. AirHelp, a Europe-based company that assists people in pursuing such claims, today announced two new bots to further automate its operations and sift through the monumental number of requests it receives.
AirHelp provides a free website people can use to determine if they are eligible for a refund from their airline. Founded in 2013 as a Y Combinator-backed startup, AirHelp claims to have aided more than 7 million people in processing airline compensation worth almost $930 million in total. The company, which operates in 30 countries, including the U.S., only takes a cut when a customer has been successfully reimbursed by the airline.
AirHelp’s new bots underscore its growing reliance on AI, which is increasingly being used by businesses — often with few resources — to automate some of their work. It also fits into a trend of consumer advocacy bots. Joshua Browder, a British-American entrepreneur, single-handedly built a bot called DoNotPay to help challenge traffic tickets in 2015 and later expanded the service to the U.K. and U.S. Within months of DoNotPay’s launch, it had successfully beaten 160,000 traffic tickets.
O'Brien, Sara Ashley (2015-07-02). "Airlines owe fliers $10 billion". CNN. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
A penny, or $450, for your troubles? That's the business of AirHelp: getting fliers money for airline woes.
...
AirHelp has a fully automated system that deciphers the validity of a claim based on everything from flight info to air traffic control data.
By entering basic flight information on AirHelp's app or website, passengers can find out if they're eligible for compensation within minutes. (Or, there's an option to link an email account and AirHelp will keep constant tabs on whether you're owed money from a flight.)
AirHelp launched in Copenhagen in 2013 but now operates in 17 countries. On average, customers get $450 per claim. AirHelp gets a 25% cut of the payout -- it only makes money when its passengers do.
...
That's why AirHelp, an alum of Y Combinator, has 15 lawyers on its 70-person team.
Roof, Katie (2016-08-03). "AirHelp raises $12 million to deal with airline customer service for you". TechCrunch. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
For hassle-free travel, AirHelp is raising $12 million in Series A funding from a group of investors, including Khosla Ventures and Evan Williams.
AirHelp promises to get you money from airlines when you deserve it. And they’ve helped 900,000 customers so far — sometimes even filing lawsuits on their behalf.
AirHelp wants to “take all that hassle and paperwork away from people,” co-founder and CEO Henrik Zillmer tells TechCrunch. We “saw an opportunity in automating the process so we could handle thousands of claims and not necessarily have to do it manually.”
...
But don’t expect to get all your money back. AirHelp takes a 25 percent cut for its efforts. There is also a $20 annual membership for which AirHelp monitors all your flights and seeks delay claims automatically.
The company has 230 employees and is headquartered in New York.
Lapowsky, Issie (2014-05-06). "Bumped From a Flight? This Startup Wants to Get You Paid". Wired. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
WHEN AN AIRLINE bumps us from a flight or delays us for hours on end, most of us accept our meager meal vouchers and swallow our pride. A bold few might actually file a claim for compensation, but when an airline either fails to answer the claim or rejects it outright, those passengers usually give up, too.
Not Henrik Zillmer. When Zillmer had airline trouble a few years back, he "didn't take no for an answer." Instead, he pored over national and international flight regulations and scoured legal judgments against the airlines. What he found was that, in most cases, passengers who take their meal vouchers and walk away may actually be legally entitled to hundreds of dollars in compensation from the airlines. He crunched publicly available data on the number of delayed flights and the number of passengers per flight, and discovered that airlines collectively owe compensation to some 26 million passengers every year. The problem is that they're only paying about 0.06 percent of what they owe.
Zillmer, a serial entrepreneur, didn't just go after his own compensation. He set out to help all 26 million of those passengers. In 2013, along with Nicolas Michaelsen and Greg Roodt, he founded AirHelp, a company that helps anyone get paid when airlines mess up. The company now has 20,000 customers and counting, and it has won them millions in compensation in just a year of operations. When customers get paid, AirHelp takes a 25 percent cut. It's a business model that Zillmer calls "justice as a service."
Loten, Angus (2019-02-21). "AirHelp Adds Bots to Help Handle Airline Passenger Claims for Compensation". The Wall Street Journal. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
AirHelp Ltd., which runs a travel technology service, is adding a pair of bots to its automated legal-claims team that is designed to assist airline passengers seeking compensation from carriers for delayed, cancelled or overbooked flights.
The two new AI tools, launched this month, will enable the company to automate the initial manual review process its staff uses to decide which claims the company should handle and which it should reject. AirHelp currently uses artificial intelligence to assist its lawyers on claims it is handling that are ignored or denied by the airlines to determine which course of action its legal team should take, if any.
...
The company’s first automated legal tool, unveiled in 2016 and dubbed “Herman,” takes the uploaded data, which identifies operating airlines, departure airports, arrival airports and passenger country of origin, and generates a recommended legal action. That includes suing the airline for compensation on behalf of the passenger, or simply dropping the claim.
To calibrate the tool, AirHelp initially fed it data from 35,000 claims obtained from public records on court proceedings in compensation cases, as well as its own internal data, according to the company.
A second bot, Lara, which was added a year later, compares the claims identified by the first bot as worth pursuing with thousands of successful cases across more than 30 countries to gauge the likelihood of a successful outcome for passengers. The company says this second tool has achieved a 96% accuracy rate, compared with 91% by its human lawyers, Mr. Quach said.
Gardner, Terry (2018-04-30). "When bad things happen to good European Union-protected travelers, AirHelp may lend a hand". Los Angeles Times. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
Enter AirHelp, which assists travelers, covered under EU rules, in claiming compensation.
...
AirHelp makes it easy to find out whether you’re eligible for a piece of that pie. Those travelers covered by EU rules can check to see whether they have a claim at AirHelp.com or by using its free iOS or Android app.
...
If AirHelp collects nothing, you owe nothing. If it collects on a claim, which may include taking a carrier to court, AirHelp takes a fixed fee, which is usually about 25%.
I put it to the test. After downloading the iOS app, I set up my AirHelp account with my Gmail address. It immediately went to work finding all my flight itineraries from the last few years.
Calder, Simon (2018-12-12). "What's the best way to claim compensation for my delayed flight?". The Independent. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
AirHelp has expanded aggressively in the past few years and has tackled many cases successfully. But it is based in Hong Kong and therefore a claim may prove more complicated than with a firm whose headquarters are in the UK.
Chang, Lulu (2018-01-17). "See if airlines owe you money from up to 3 years ago with AirHelp's new tool". Digital Trends. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
It’s hard enough getting airlines to reimburse you for that hellish trip you had to endure last night, much less last year. But now, one app is helping you set wrongs right, even if those wrongs occurred in the not-so-recent past. AirHelp, which last year announced a boarding pass scanner to give real-time information about delayed flight compensation, is now launching a new tool that will help you travel back in time — that is, with regard to airline payback.
Available on both the web and on your mobile device, AirHelp’s newest tool connects to your email address, scanning for all flights you’ve taken in the last three years, and importing that information into the AirHelp database. From there, the tool will be able to check your eligibility for compensation for flights that were delayed or canceled. Moreover, the feature allows you to visually map all the journeys you’ve taken in recent memory, so you can see what a globetrotter you really are. You can also check out how much money you’ve spent on flight tickets (yikes).
Henry, Alan (2014-03-07). "AirHelp Gets You Real Money Back for a Cancelled or Delayed Flight". Lifehacker. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
AirHelp launched this week in the United States, but it's been working on behalf of travelers in Europe for some time now. All you have to do is fill out the site's five-question survey to see if your situation is eligible for actual compensation. If it is, AirHelp will do the heavy lifting for you, petitioning the airline and following up on your behalf. In return, they get 25% of the compensation, including taxes. If it's not, no harm no foul, and you're out nothing but the time you spent filling out the form.
Newenham, Pamela (2014-11-06). "Start-up AirHelp putting fear into airlines: Danish firm fights for airline passengers across Europe for compensation over flight delays, cancellations and overbookings". The Irish Times. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
It fights the airlines on behalf of travellers who are unsure of their rights under EU or international law, or who lack the time, confidence or expertise to make a claim.
AirHelp handles every step of the process, including going to court if necessary. It takes 25 per cent commission on successful claims.
Users answer five questions on the AirHelp website or mobile app. They are then told whether their flight is eligible for compensation. For a delayed, cancelled or overbooked flight in Europe, passengers can get up to €600 per flight.
...
Passengers have been very happy with the app, but some aviation authorities warn it will lead to fare increases.
Patterson, Brandon (2018-03-09). "AirHelp app helps compensate travelers for late, canceled flights". Detroit Free Press. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
The free AirHelp app, available for IOS and android smartphones and tablets, is able to analyze whether a flight problem qualifies for compensation. It will then register a claim within a few seconds.
...
The app also features a boarding pass scanner that updates travelers on immediate compensation claim decisions on delayed and canceled flights straight from their smartphones.
Blum, Sam (2017-06-02). "This App Can Help You Get Money When an Airline Screws Up". Thrillist. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
While you can’t claim compensation for a domestic flight delay in the US, there’s still a bunch of reasons that you might be eligible to receive payment for an airline’s blunder. Wading through customer service bureaucracy, however, is something you probably want to avoid at all costs. Luckily, though, there’s an app for that, and it’ll streamline the process of filing a claim when an airline might owe you money. AirHelp scans your boarding pass, detects whether or not your flight has been cancelled or delayed, and then gives you a quote detailing how much compensation you can claim from the airline. Miraculously, the process only takes about three minutes, the company notes.
...
The majority of the company’s success has been achieved in Europe, as regulations permit customers to receive reimbursement for regular flight delays. In the US, though, lost and delayed luggage, in addition to involuntary boarding denials and tarmac delays, afford you the opportunity to file a claim. If the airline loses your bags, AirHelp requires you to display receipts for your lost items -- which seems like a pittance, really, especially when a third party is handling all the arbitration. For its trouble, AirHelp takes 25% of the claim, and 50% if it turns into a legal dispute.
Ekstein, Nikki (2017-05-30). "Flight Delay? Get Reimbursed With This Clever App. "It's like AAA for air passengers."". Bloomberg News. Archived from the original on 2019-10-20. Retrieved 2019-10-20.
The article notes:
When it launched in 2013, AirHelp made a simple promise: Report your flight disasters to the company’s customer service agents, and they’ll litigate against airlines on your behalf. You don’t have to pay a penny—unless they manage to get you a settlement. And when they do, the service takes a 25 percent cut. Simple.
On Tuesday, the three-year-old company is taking its next step toward seamless airline compensation with an expansion of its namesake app. Offered free on the iTunes and Android Play stores, the app used to require that travelers fill out a short survey and provide a description of their issue to initiate a claim; now, travelers can simply scan an image of their boarding pass and let AirHelp take care of the rest. With the information from your boarding pass stored in the AirHelp system, the company can track your flight for delays, cancelations, and overbooking so claims can get rolling before you pick up the phone.
...
To date, AirHelp has processed claims for 2 million air passengers for a total compensation of $195 million. (Zillmer said the average payout runs from $500 to $600, often divided among multiple family members flying together and filing a joint claim.) The boarding pass scanner, he said, will make it easier to help more people more efficiently.

There is sufficient coverage in reliable sources to allow AirHelp to pass Wikipedia:Notability#General notability guideline, which requires "significant coverage in reliable sources that are independent of the subject".

Cunard (talk) 23:15, 20 October 2019 (UTC)[reply]

The above discussion is preserved as an archive of the debate. Please do not modify it. Subsequent comments should be made on the appropriate discussion page (such as the article's talk page or in a deletion review). No further edits should be made to this page.