Introduction: The POWER study, published in 2009 using data from 2003 examined the workload of emergency physicians using the Canadian Triage and Acuity Scale (CTAS) as a surrogate marker. Many hospitals use a case-mix formula incorporating annual census and POWER study data to determine staffing levels. However, significant changes in emergency medicine have occurred since its publication, including the implementation of electronic medical record systems, increased patient complexity, real-time dictation software, and human health resource challenges due to the COVID-19 pandemic. Our study aimed to quantify the time required to perform tasks in the care of ambulatory emergency department patients. Our secondary objective was to stratify these times based on CTAS and provider factors.
Methods: We conducted a prospective observational time-motion study in the ambulatory section of a tertiary care academic emergency department with 90,000 visits annually, 70% of which are ambulatory. Research assistants shadowed physicians on two 8-hour shifts daily (8 AM to 12 AM) from July 12 to August 14, 2022, tracking the time taken by physicians to perform tasks. Aggregate task times were calculated per patient.
Results: We observed 1,204 patient encounters over 65 shifts by 37 unique physicians. The mean treatment time was 21.6 minutes (95% CI 19.9-23.3) for ambulatory CTAS 2 patients, 22.5 minutes (95% CI 21.2-23.6) for CTAS 3 patients, 19.7 minutes (95% CI 17.9-21.6) for CTAS 4 patients, and 17.4 minutes (95% CI 14.9-19.9) for CTAS 5 patients. Compared to the previous POWER study data from 2003, CTAS 4 and 5 patient assessment times took 31% and 58% longer, respectively. Total assessment time by CTAS was statistically significant only comparing CTAS 5 patients to all others (p = 0.022). Physicians who dictated their charts spent 34% less time (2.1 minutes per patient) charting than those typing.
Conclusion: The average time to see an ambulatory ED patient was 21.7 minutes. Low-acuity ambulatory patients take longer to assess now than twenty years ago. CTAS alone is a poor marker of workload for ambulatory patients, necessitating a reassessment of staffing and compensation formulas.