User journey design

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a customer journey map with smiley faces on the top and bottom, as well as other items

Customer journey map is a popular UX exercise that allows to discover a lot of insights about users. It depicts a holistic story of user's experience from initial interaction through engaging with product and becoming a loyal customer. Throughout the journey a designer can reveal more details such a

the user flow diagram is shown in red

“Biye Haat” app- A digital solution for arranging all marriage functions, from this app users will get all marriage arranging services from one platform with proper information. It will save their time, reduce their pain, and if someone has a limited budget to arrange marriage functions, he/she will get a package facility for every function from which they will get qualified products and services at a low price.

a diagram with the words human centered design in four overlapping vennuous circles,

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a map with people standing around it and some on the other side that says, together on your journey giving you the best possible experience every

Client: WCIG Consulting partner: MGA & BlueFox Industry: Not-For-Profit, Employment Context: WCIG offers employment, disability, youth and training programs across Melbourne's West and Geelong. Crealo was engaged to help visualise WCIG's Customer Journey map. The infographic offers a simple overview of how job seekers choose to get involved with WCIG, and the stages towards them

an info sheet showing the different types of web pages

Project is to understand the role of journey mapping to better the user experience of a product/service.User journey mapping helps to gain insight on the thoughts and emotions of a user using a product/ service.

columns of stickies describing the user story

Build products customers will love with a user story mapping template that will help you visualize all the steps needed to get there. Based on this extensive outline, you'll then be able to prioritize projects more efficiently so that you reach goals faster.

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