From report to resolution
Product feedback that finishes the job
Bug reports arrive with context already attached. Reporters add screenshots, audio, or replay when they want. Your team triages, tracks, and updates them from one inbox.
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The loop
Most tools stop at the inbox. Fidibeki helps you finish the job.
Reports come in, decisions get made, and the person who spoke up hears the outcome. Every stage leaves an audit trail.
- CollectReporters submit feedback and add context on their terms.
- UnderstandOn eligible plans, AI can clean, transcribe, and score reports before your team reads them.
- DecideTriage the inbox, link related reports to one issue, and merge duplicates.
- TrackFollow statuses, priorities, and an immutable history until resolution.
- Close the loopSend updates to the reporters who opted in.
Features
Everything between a raw report and your team’s resolution
Feedback widget
Collect feedback where it happens, with tools reporters choose to use.
Learn moreSession replay
See exactly what happened, only after the end user explicitly agrees.
Learn moreAI analysis
Reports on eligible plans arrive cleaned, transcribed, and scored before your team reads them.
Learn moreIssues & triage
Turn a noisy inbox into a deliberate queue of decisions your team makes.
Learn moreClose the loop
The people who report problems can hear how their issue ended, if they choose to.
Learn moreTestimonials
Your best feedback is already praise. Publish it, with permission.
Learn moreWorkspaces & permissions
A separate home for every customer, locked down by default.
Learn moreEnterprise authentication
Sign in through your identity provider, or turn on two factor and require it.
Learn moreIntegrations
Signed events into the tools you already run
Send feedback and issue events to Slack, Microsoft Teams, or your own systems. Every delivery is signed, retried, and logged.
Slack
Feedback and issue activity, posted where your team already lives.
Microsoft Teams
Keep Teams channels current on what customers are telling you.
Webhooks
A signed event stream for anything you want to build.
Jira
Push a Fidibeki issue into a Jira project without leaving triage.
Linear
Turn a Fidibeki issue into a Linear issue, with the report still attached.
Trust
Built like infrastructure, because it holds your customers’ words
Privacy first capture
The widget never reads input values, page text, or network payloads, and never builds a visitor fingerprint.
Passwordless by default
Magic link sign in with brief tokens scoped to the audience and rotating refresh cookies with reuse detection.
Uploads in quarantine
Attachments are verified for size and type, and only files verified by signature ever become visible or eligible for AI.
Use cases
One workflow, many teams
Bug reports with full context
Stop asking for screenshots. Reporters can attach them when the rule allows it.
Product teamsFeature request triage
See real demand instead of twenty duplicate requests.
Support & CX teamsSupport & success workflows
A triage queue your whole team can operate, not another shared inbox.
Research & design teamsIn-product research
Ask at the moment of truth, not in next Tuesday’s survey email.
Pricing
Honest plans, from first project to enterprise
Testimonials
What customers say about Fidibeki
Turn feedback into action
Start a 14-day free trial, no credit card required, or book a demo and we will walk you through the workflow.