Refund policy

REFUND POLICY

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Refunds
Due to the fragile nature of our products, our refund policy lasts 24 hours. If 24 hours have gone by since your delivery, unfortunately we can not offer you a refund, exchange, nor credit.

Order line items are eligible for a refund only if the wrong product was delivered or if the product is severly damaged upon delivery. Minor disruption of some of an arrangement is expected during delivery.

Please do not send your product back to the flower shop.

We will send you an email to notify you of the approval or rejection of your refund or store credit.

Approval
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved for store credit, then your credit will be processed, and will be e-mailed to you within a certain amount of days in the form of a one-time-use discount code.
To be approved for store credit, you must have or register for an online account with our company.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@florafuneral.com .

Sale Items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@florafuneral.com .