Returns

To see your return options, please visit our International Returns Center and enter the order # and email address associated with your return. Please input your order # beginning with the number 3 as listed in your order confirmation email.

Our returns portal currently only allows returns. If you would like a different size or item, a new order must be placed.

You’ll be refunded to your original form of payment once your return package has been received and processed, typically within 5-7 business days. Please note if the items returned do not exactly match your RMA request, there will be a delay with your refund. Should you choose to change your return request, please email clientservices@frame-store.com to modify your request.

We offer free returns and exchanges on full-price items within 30 days of your shipment date. Orders placed in November or December are eligible for extended 45-day returns. Items must be in original, unworn condition.

Returns shipped back within policy will automatically receive a full refund back to your original form of payment.

Items purchased on sale are subject to a $12 restocking fee, deducted from your refund total. Restocking fee does not apply for exchanges or for in-person returns at one of our FRAME stores. Certain products are non-returnable, labeled as "Final Sale" on the product page. Final sale items may not be returned or exchanged.

FRAME reserves the right to revoke return privileges from any customer.

At this time, we only accept online order returns at our International Returns Center.

We are working to allow the return of in-store purchases via our online portal in the near future. Currently, our Returns Center is only for orders placed through our online shop (orders beginning with 3.) All in-store orders must be returned back to our physical store locations.

You can find store hours and contact information for the store you purchased from here.

If you are unable to visit the store in person, you may call or email the respective store to request a pre-paid return label to ship your item(s) back to the store.

If you used a pre-paid return label from our Returns Center, you’ll be refunded to your original form of payment once your return package has been received and processed, typically within 5-7 business days.

Please note if the items returned do not exactly match your RMA request, there will be a delay with your refund. Should you choose to change your return request, please email clientservices@frame-store.com to modify your request.

Refunds for returns in person at one of our FRAME stores are issued immediately upon receipt.

At this time we can only accept one order per return package. Should you have multiple orders with return items, please use our return portal to process separate RMAs. You will receive a packing slip and a return label for each order to ship your returns back separately.