Release Notes v1.1.7

✨ Features

• Added rating on ticket view provided by customer based on support provided.
• Updated UI - Added plus icon for ticket create, agent create etc.
• Added portuguese trans in service.
• Updates for search by filter for ticket list, added dropdown to select and element before search
  (Id, email, subject).
• User created notes with different color on ticket view.
• Added assigned agent access details on ticket view, admin can all the access provided to that agent.
• Updated some icons on dashboard for microsoft apps etc.
• Display all shared saved replies to admin and super admin.
• Use remote image display in emails by embedding images.
• Added feature to send notification on webhook url for ticket create and replies with all details.

🚵‍♂️ Misc. Updates

• Code Refactor.

🐛 [Bug Fixes]

• Added conditional operator for getting email in case not getting email in mail parameter for Microsoft app.
• Updated doctrine-migration package.
• Fixed Cross-Site Scripting (XSS) security issues.
• Fixed security issue related to access privilege.
• Fixed vulnerabilities issue related to saved replies.

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

Release Notes v1.1.6

✨ Features

• Microsoft modern app support added..
• Added option for select and save country for a ticket.
• Round Robin Ticket assignment option added.
• Showing customer email along with name in side filters ticket list.
• In case of multiple attachments now added cross button for each attachment, So that user can remove a particular attachment.
• Attachments renaming true for security purpose.

🚵‍♂️ [Misc. Updates]

• License and support email related updates.
• Code Refactor.

🐛 [Bug Fixes]

• Issue #508 #549 - Filter issue resolved for customer filtering.
• Issue #552 - In agent activity option: date filter should be select correct date format.
• Issue #524 - ticket is in trashed folder and we will reply from the admin then it should not send mail to the customer.
• Issue #577 - Customer name edit from admin side on ticket view page, if we leave space in starting customer name is removed in ticket view.
• Issue #587 - ticket is updated from the ticket list page flash message should be same of updated option.
• Issue #582 - In agent option, the permission tab should be shown a privileges icon.
• Issue #583 - If extra enter space leave in ticket type, group, and team description so ticket threads do not loads on ticket view page.
• Issue #573 - In the search filter, if we space to leave in the start and last search filter not working.
• Issue #702 #601 - system can't calculate kudos score.
• Issue #594 - The ticket view page is not showing the proper date time format.
• Issue #605 - If saved Replies sharing without any group and team to another agent or administrator so here shows same saved reply instead of the 403 page.
• Issue #606 - When mail reply from collaborator side in agent and customer reply email template so collaborator email reply creates a new ticket
• Teams not removing from edit agent page - resolved
• Issue #665 - When upload txt file in ticket , total count of words attaching at the end of the file.
• Issue #644 - On the agent side should not be showing the reports icon without given any agent activity privileges.
• Issue #656 - In spam settings: If email added in spam so should not be ticket created from the admin end.
• Issue #656 - In spam settings: If email added in spam so should not be ticket created from the admin end.
• Download link correction for ticket.
• Initial thread opening issue if multiple emails in cc or collaborator.
• Microsoft redirect URL update.
• Lang select snippets position issue resolved on dashboard.

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

🚀 Release Notes v1.1.4

Changelog (v1.1.3...v1.1.4)

• Update: Render package version number dynamically

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

🚀 Release Notes v1.1.3

Changelog (v1.1.2.2...v1.1.3)

• Feature: Add formatted function to render timestamp based on available user locale preferences
• Update: Dropped dependency on uvdesk/composer-plugin in support of symfony/flex
• PR #638: Add RTL support for supported locales (ar) (Abhi12-gupta)
• Update: Redefined workflow events & action, updated workflow triggers for improved compatibility support
• Update: Correctly format email address collections for addresses with both name & address details while sending emails
• PR #615: Use ticket.createdAt instead of initialThread.createdAt for displaying created at timestamp in ticket details (Komal-sharma-2712)
• Bug #604: Error in deleting agent accounts from members dashboard (Komal-sharma-2712)
• Bug #622: Added viewport initial-scale in layout.html.twig file (Komal-sharma-2712)

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

🚀 Release Notes v1.1.2.2

Changelog (v1.1.2.1...v1.1.2.2)

• Feature: Add formatted function to render timestamp based on available user locale preferences

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

🚀 Release Notes v1.1.2.1

Changelog (v1.1.2...v1.1.2.1)

• Fixes: Resolve issues while saving custom fields on a ticket

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

🚀 Release Notes v1.1.2

Changelog (v1.1.1...v1.1.2)

• PR #614: Changes to custom-fields app integration (Komal-sharma-2712)

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

🚀 Release Notes v1.1.1

Changelog (v1.1.0...v1.1.1)

• Bug #584: Fix sidebar from flickering during page reload & resize (vipin-shrivastava)
• PR #576: Entity reference updates; Enable locale change; Set global timeformat; attachment is not going within ticket assign email workflow, sidebar flicker issue (vipin-shrivastava)
• Bug #569: Wrong saved replies pagination results (papnoisanjeev)
• PR #566: List ticket types in alphabetical order and display ticket type name instead of description (papnoisanjeev)
• PR #192: Update BootstrappingProject.php (WebmaticMerseburg)

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.

🚀 Release Notes v1.1.0

Changelog (v1.0.17...v1.1.0)

• Feature: Improved compatibility with PHP 8 and Symfony 5 components
• PR #530: Updated ticket type and saved replies form validation criterias (vipin-shrivastava)
• Bug #521: Only allow modification of privileged roles if acting agent has the same role enabled (vipin-shrivastava)
• Bug #519: (514, 515, 517, 518) Resolve issues with ticket mass update, ticket.link ticket placeholder value, and agent account role update; remove manage group saved reply privilege settings (vipin-shrivastava)
• Bug #512: Correctly format and process email recipient collections for outbound agent emails (vipin-shrivastava)
• Bug #510: Add cross-site scripting checks uploaded .svg assets (vipin-shrivastava)
• Bug #509: Throw NotFoundHttpException instead to render 404 Page Not Found error message when ticket is not found (vipin-shrivastava)
• Bug #506: Ticket placeholder ticket.threadMessage referencing the most recent thread should not be of type note (vipin-shrivastava)
• PR #505: Change ordering of dashboard navigation segment items to render tickets before reports (vipin-shrivastava)
• Bug #497: Add past ticket reference ids to mail headers for outbound customer emails (PeopleInside)
• Bug #493: Disable user account based on defined roles instead of all disabling all instances of user account (vipin-shrivastava)
• Bug #491: Editor resize issue while creating ticket from profile dropdown (vipin-shrivastava)
• Bug #490: Use editor when creating ticket from profile dropdown initialize with agent signature details if available (vipin-shrivastava)
• Bug #486: Update ticket message reference ids while sending outbound emails (vipin-shrivastava)
• Bug #485: (476, 475) Unexpected error applying prepared responses on tickets assigned to a group, and issue rending inline base64 encoded images in mail contents (vipin-shrivastava)
• Bug #483: Delete all customer ticket attachments from file system when deleting customer account (papnoisanjeev)
• Bug #482: Delete customer profile picture from file system when updating account details (papnoisanjeev)
• PR #479: Updated error message in case of issues sending emails through swiftmailer (PeopleInside)
• PR #478: Render custom fields snippet if any custom field definitions are available (vipin-shrivastava)
• Bug #477: Display correct channel name when viewing form builder tickets (vipin-shrivastava)
• Bug #474: Wrong total customer tickets count being showed while viewing ticket (vipin-shrivastava)
• Bug #473: Fix wrong custom field placeholder value being rendered while creating ticket (vipin-shrivastava)
• PR #472: Render custom fields snippet only if any custom field details are provided by customer (vipin-shrivastava)
• PR #468: Fix version number mentioned in dashboard (PeopleInside)

Please refer to CHANGELOG-1.1.md for more information regarding updates included in this release.