Operations strategy

To reduce risk, refine their strategies, and optimize adoption at scale, companies need more testing at the organizational level.

New research found that three levers—availability, personalization, and efficiency—can turn a costly nuisance into a growth opportunity.

An HBR Executive exclusive Q&A with Lew Frankfort, the former CEO of Coach and author of the new book, “Bag Man.”

Our guide to all things strategy, from “adjacency expansion” to “value stick.”

Lessons from BP, Otto Group, and Walmart.

How to solve the dual problems of market readiness and supplier deadlines.

A guide to help leaders design, test, and scale their human-AI labor strategy.

While reviving manufacturing garners political attention, the real priority must be transforming frontline service work.

Targeted solutions to help you break down internal barriers.

They focus on more than efficiency and process improvements.

Process management has long been a go-to method for achieving the improvements in operational performance that stakeholders constantly demand. By applying gen AI to it, companies are realizing gains on a level never seen before.

Make sure your people and your technology work well together.

A/B testing by Instacart suggests that telling customers about stocking times can increase spending and decrease the proportion of items replaced or refunded.

Five ways leaders can navigate the growing risks of instability and disruption without getting bogged down in tactical issues.

An analysis of company performance and the career trajectory of S&P 500 CEOs revealed how a background in supply-chain management helps companies weather unanticipated disruptions.