Refund policy
Returns -All sales are final-
We try our best with our products, however if you find any damages or preference for other products please contact us within 7 days at 310-534-3136 from the day you purchased. Placing an order indicates your acceptance of our return policy.
• No exchanges or returns will be accepted without receipt.
• Merchandise can only be returned or exchanged if it is in its original packaging and
condition.
• If upon return, items are found to be damaged, they will not be accepted or credited.
• Knives sharpened at customer's request, left hand converted, engraved, used or special
custom ordered are not eligible for return or exchange
• Special orders are not eligible for return or exchange.
• HITACHIYA USA does not accept returns, exchanges or refunds of any used items.
• Customer is responsible for return shipping charges.
• Shipping costs are non-refundable.
• Transaction fee will be applied after you completed check out.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@hitachiyausa.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@hitachiyausa.com and send your item to: 2509 Pacific Coast Hwy Torrance California US 90505.
Shipping
To return your product, you should mail your product to: 2509 Pacific Coast Hwy Torrance California US 90505