Blog
Notes from the workshop.
On users, software, and the help between them.
We scanned Twenty. The CRM's first mile, mapped.
Teardown #5: the CRM that starts empty, the OAuth screen people hover away from, and the upgrade email for the champion who needs internal approval. 7 workflows, 28 routes.
Read the post newAugust 2026 · 5 min readWe scanned Atlas CMMS. The long form was hiding a short one.
Teardown #4: the work order form only needs a title, and the map learned it from the validation code. 7 workflows, 25 routes, plus the public portal the copilot stays off.
Read the post newAugust 2026 · 6 min readWe scanned OpnForm. Here is where form creators get stuck.
Teardown #3: a guest can build a whole form without an account. The invite to sign up only appears at Save. 6 workflows, 20 routes, map images included.
Read the post newAugust 2026 · 5 min readWe scanned Formbricks. The map knew things only the code knows.
The breach check, the forgotten login method, the CSP block. Teardown #2: findings only a codebase scan could surface.
Read the post newAugust 2026 · 6 min readWe scanned Documenso. Here is its journey map.
One command on an open source repo: 7 workflows, 26 routes, and the risk map of a real product. Unedited, live, no sign-up.
Read the post newJuly 2026 · 4 min readSelf-service was never supposed to mean unattended
Product tours get skipped. Chatbots wait to be asked. There's a third option.
Read the postMore soon. while you wait.