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Priced for success.

The Humoniq service

Fully automatedcustomer supportfor airlines.

Better-than-human results: faster answers, thoughtful decisions and less work for passengers.

One price, every product

One clear price.

USD $1

per resolution

Talk to our team
Download PDF brochureWhat counts as a resolution

What Humoniq does

What we do
for your travelers.

Whatever a traveler needs falls somewhere between a quick answer and a plan made before they ask. Humoniq carries all of it in a single conversation, in your systems and within the rules you set.

Humoniq handles every conversational customer interaction.

Reactive

Proactive

  1. Answer

    “Can you please tell me if LH123 is lie-flat?”

    Explains

    • Airports
    • Aircraft
    • Cabins
    • Baggage
    • Fare rules

  2. Search

    “Can you please check if QF789 is delayed?”

    Reads

    • Flight status
    • Booking checks
    • Seat availability
    • Loyalty balance

  3. Act

    “Can you please move me to the 2pm flight?”

    Writes

    • Book
    • Rebook
    • Cancel
    • Refund
    • Upgrade
    • Select seat
    • Baggage

  4. Preempt

    “Due to an issue, you’re now flying at 11am.”

    Initiates

    • Re-accommodation
    • Collect visa
    • Seek volunteers
    • Offer upgrades

One price, one clear rule

What counts as
a resolution?

One fee covers the whole conversation, from first message to resolved outcome, however many steps and systems it takes.

End-to-end resolutions with world-leading CX.

End-to-endWorld-leadingCX
USD$1

Resolved to our high standards.

Both conditions met, in one conversation.

USD$0

Anything less.

A specialist takes over, and you pay nothing.

End-to-end
The whole request completed in one conversation, with nothing left for the passenger to chase.
World-leading CX
Fast, accurate and the best available outcome. The standard a great human agent would be proud of.

The economics of a resolution

What an 80% saving
makes possible.

Spend less on each resolution. Put the difference into your people, local support and the expertise your passengers need.

Four of every five dollars stay with your airline.

USD per resolution

Human-only team
$5
With Humoniq
$1

$4 back to your airline

80% lower cost

  1. Put experience to work.

    Move experienced staff into roles where airline knowledge counts for more.

  2. Bring support closer.

    Hire locally, with the language skills and market knowledge your passengers need.

  3. Invest in expertise.

    Give specialists better tools and more time for the difficult cases that matter.

A closer look

The thinking
behind the numbers.

A fair comparison starts with your full cost per resolved request, including the operation behind each conversation.

What belongs in the full human cost?

For an in-house team, include the costs below. For a BPO, start with the provider’s invoice and add costs your airline still carries. Count each cost once.

Pay & benefits
Wages, employer taxes, insurance, retirement and paid leave.
Recruitment & attrition
Hiring replacements, onboarding and bringing new agents up to speed.
Training & management
Initial and ongoing training, team leads, scheduling and quality assurance.
Offices & equipment
Workplaces, computers, headsets, connectivity and IT support.
Software & systems
Contact center platforms, support tools and relevant system access.
Capacity & coverage
Paid time outside customer work, shift coverage and capacity for peaks.
BPO charges
For outsourced teams, the provider’s overhead, margin and any separate setup or training fees.
How is the 80% comparison calculated?

  • Human-only team

    $50,000

    for 10,000 resolutions at USD $5

  • With Humoniq

    $10,000

    for 10,000 resolutions at USD $1

  • Difference

    80%

    less for the requests Humoniq resolves

Our comparison uses an illustrative USD $5 fully loaded human cost per resolved request against Humoniq’s USD $1 price. It is not a measured industry average.

An agent-hour, a call and a resolution are different measures. Divide your full human support cost by requests resolved to make your own comparison. Your remaining human support costs still apply, and the example is not a guarantee of total support savings.

What does the research say about human support costs?

Cost per contact

  • $7.20 per inbound call

    Average reported by ContactBabel’s 2026 US guide. Cross-industry, not airline-specific; a call is not necessarily a resolution.

    ContactBabel, 2026

  • $6–$16 per agent-hour

    Indicative Philippines and India rates published by CMS. A provider’s guide, not an industry average; inclusions vary by contract.

    CMS, September 2026

Cost per agent

Sources reviewed October 2026. Costs vary by location, channel, complexity and contract.

Next Steps

A clear price.
A practical next step.

Tell us about your support volumes and the work involved. We’ll explore how per-resolution pricing could fit your airline and the outcomes you want to achieve.

Let’s talk about your airline