FAQs

  1. What is your return policy?

    Unworn, unwashed items with tags and your packing slip may be returned within 30 days for a full refund or exchange. Choose the $3.98 Checkout+ return assurance option at checkout for free return shipping & handling later—otherwise, you will be charged a $12 return fee if not selected.

    Items must be in original packaging; hosiery, tights, and socks must be unopened, and multi-pair packs must be returned in full. Final sale items and gift cards are non-refundable.

    Original shipping isn’t refunded. Customers with excessive return activity may have return privileges limited. 

  2. When will I receive my refund for a returned item?

    Please allow up to 3 weeks from the time you ship back your product for your refund to be complete. Original postage not refunded.

  3. Can I return my HUE.com purchase at a retail store?

    No, currently all products purchased such as leggings or tights from HUE.com must be returned to HUE.com

  4. May I return items I purchased from a retail store with HUE.com?

    No, currently any products purchased from a retail store should be returned at the retail store where it was purchased.

  5. Will HUE.com price match promotions on other sites and in retail stores selling HUE branded products?

    HUE.com does not offer a price match program and is not affiliated with any other retailer promotions. We do offer exclusive email offers however and you can start receiving yours today by signing up in the footer of our site below.

  6. Do I have to pay sales tax?

    We collect taxes in all states except Alaska, Delaware, Missouri, Montana, New Hampshire and Oregon.

  7. Do you offer discounts or special pricing on previously purchased items?

    Special pricing offers, whether received via email or any of our sitewide offers, cannot be applied to previous purchases or combined with other offers.

  8. What is the HUE.com Guarantee on products I purchase online?

    HUE is always committed to outstanding quality. If you find that your HUE product has a defect in manufacturing or material please give us a call at 800-575-3497 and one of our Consumer Care Representatives will be happy to assist you.

  9. How do I set up a subscription re-order?

    Subscription orders have been temporarily discontinued as of December 19, 2017.

  10. Where are your Size Charts?

    Size Charts can be found at each product. There is a link that shows "Size Chart" on the product page where you select your size.