Frequently Asked Questions

Yes, it is. Save your icograms design as .SVG file to get vector graphics. Then you may work with it in Adobe Illustrator or Inkscape (see the notes below), resize it, change colors, etc.
Dimensions (like 640x480) are provided for reference.

Save icograms design in .SVG format to get vector graphics. Also you may save icogram design as raster .PNG, .JPG or WebP files.

All our icons and grid are in isometric projection with a 26.565° angle. This is a 2:1 pixel ratio graphics, also known as 2.5D graphics.

No. The camera view point cannot be changed due to graphics nature (2.5D graphics).

Use the Flip function or change it to a related icon with different perspective.

To rename a design or change its dimensions, click on the design name and dimensions in the designer footer. Then enter the new name and dimensions.

To set a transparent background, click on color icon before design name in the bottom, and select transparent color (tiles).

To drop a map in Icograms Designer, follow these steps:

1. Prepare your map and rotate it so that roads and houses align with vertical and horizontal lines if possible.
2. Save the map in PNG, JPG, GIF, or WebP format, keeping it under 2MB (depending on your plan).
3. Upload the map to Icograms Designer by selecting the 'Uploads' palette (found under Search), clicking the 'Upload' button, and choosing your file.
4. Move the uploaded map to the work area and scale it if necessary.
5. Press 'Shear Clockwise' or 'Shear Counterclockwise' to achieve a horizontal projection of the map.

To share a design with another user, both of you should be part of the same team. Once you are part of a team, you can copy a design to a shared space, allowing another user to edit it. Please note, simultaneous editing is not supported.

This means that the same icograms design is opened in another browser or another tab of the same browser, or is edited by another user.. Such editing causes conflict in saving data.

In Icograms Designer, you can use the following shortcuts:

• Space: Switch between selection and panning mode. Hold Space for panning mode.
• Shift + Mouse Select: Select items in a rectangle.
• Alt + Mouse Drag: Duplicate and drag item(s).
• Ctrl + Mouse Click: Select/unselect a particular item.
• Ctrl + A: Select all items.
• Ctrl + G: Group selected items.
• Ctrl + Shift + G: Ungroup selected item.
• Ctrl + Z: Undo the latest operation. The history of operations is limited to 100.
• Ctrl + C: Copy selected elements to the clipboard (can only be pasted in icograms, not other software).
• Ctrl + V: Paste selected elements from the clipboard (works across different icogram designs and even between different browsers).
• Del or Backspace: Delete selected item(s).
• Arrows: Move selected item(s) by one point.
• Shift + Arrows: Move selected item(s) by four points.
• Mouse Wheel: Zoom in/out.
• Note: On Mac, use Command key instead of Ctrl.

For comfortable work with Icograms Designer you need a PC with a minimal screen resolution of 1366x768 and a Mouse.

Only the latest versions of modern browsers are supported. We recommend using Chrome, as it supports all features. Internet Explorer is not supported.

You can find tutorials on our Tutorials page.

The publisher of the product is 5Pro Software GbR, Germany. The seller of the product is Paddle.com Market Ltd, United Kingdom.

To unsubscribe, please go to My Account and click on the Cancel Automatic Renewal link.

Yes, you can. Please Contact us with details.

Yes, during purchase, VAT or tax is added to an order based on the customer's location. Please see rates per country here.

Sales tax is applied to orders according to the customer’s country and state or province.

If you have a sales tax exemption certificate you can send it to assist@paddle.com and they will mark you as tax exempt and the tax amount will be revised accordingly. Follow the link for more information.

Invoice is sent to the billing email once it is processed. Please Contact Us to resend it.

The publisher of the product is 5Pro Software GbR, Germany. The seller of the product is Paddle.com Market Ltd, United Kingdom.

Yes, we do support Purchase Orders for select countries and currencies. More Information.

Please Contact Us for instructions on how to change your subscription plan.

Auto-renewal Reminder emails are only sent to customers in locations where it's required by law, and only for Yearly subscriptions. Customers will receive this email notification 30 days before the auto-renewal. For Monthly subscriptions, no Auto-renewal Reminder is sent.

Yes, we have an Icograms Education Edition. Please visit the Icograms Education Edition site.

No, the Education Edition offers the same features as the main site, along with additional functionalities tailored specifically for students and teachers. To ensure suitability for educational environments, some icons and templates that might be considered inappropriate for children are filtered out from the Education Edition.

If you use SVG files as uploads, Adobe Illustrator may not display them properly. This is a known issue with Adobe Illustrator, as it does not support SVG files embedded within SVG files. We recommend using high-dimensional PNG files (2x, 4x, 8x) instead.
Additionally, if you are using Google Fonts, they may not be displayed in Illustrator unless they are installed on your computer.

If you use SVG files as uploads, Inkscape will display them in a rasterized format, which may not be suitable for high-dpi printing. To ensure better quality, we recommend using high-dimensional PNG files (2x, 4x, 8x) instead.
Additionally, if you are using Google Fonts, they may not be shown in Inkscape unless they are installed on your computer.

Some browser extensions like ad blockers (including uBlock) interfere with the site. Please review your browser extensions and turn off extensions that interfere with the site.

Do not worry, you can Contact Us for further assistance.