Customer success

A customer success maturity model can help you find out how developed your current customer success function is and identify which capabilities still need to be established.

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

According to Accenture, 62% of consumers want companies to stand up for the issues about which they are passionate.

Here’s why customer success is crucial to any SaaS business — and the roles, metrics, and tools needed to succeed.

Medallia's software platform provides keen insights to improve customer experience, contact center experience, employee experience and digital experience.

It’s no secret the success of an app is heavily dependent on the user experience. Everything from app store ranking, to onboarding, to load time can make or break a user’s experience within your app. If you’re not constantly learning and enhancing your app’s CX, user retention will plummet. What’s the difference between user experience

Top 5 Customer Success Manager interview questions with detailed tips for both hiring managers and candidates.

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With an ever-increasing number of choices available to us these days, holding on to loyal customers is more challenging than ever.