Privacy Policy

1. Who we are

iPlace Global Ltd., 4 Old Park Lane, London, W1K 1QW, is the Data Controller for the purposes of the Data Protection Act 2018 (the Act), the EU General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulation (PECR). The iPlace Global ICO registration number is Z1726192. This privacy policy sets out how iPlace Global uses and protects the information that you give us when you use this website.

2. What we collect

We may collect the following information:

• name and contact information including email address and telephone number;
• contact, business and financial details from organisations with whom we work, such as affiliates, referrers, service providers, and trusted partners;
• technical information, used to improve the service and website, including your IP address, browser type and version, operating system, information about your visit including the full URL visited, the source of your visit, products or services viewed or searched for, page interaction information (e.g. scrolling, length of visit), and page response times;

3. How we collect your personal data

Most of the data we process will be data that we collect directly from you when you complete a form on on our website; or questions we ask, through various channels, relating to the services we offer.

In addition, we collect data about how and when you use our website and our services. This helps us provide you with a good service and make any changes needed to improve our website, products and services. To do this, we may use cookies and similar technology to identify you, your device and other technical information specified above. Please see Section 9 below and our Cookie Policy for more information about Cookies.
To identify potential partners, service providers, affiliates and referrers, we may obtain contact and business details from our other brands, or third party organisations like social media, public or other sources for business development contacts.

Where relevant, we will collect personal data from our communications with you – such as email, telephone and so on.

4. Legal Basis for Processing

• The processing and sharing of your personal data with trusted partners and providers is necessary to fulfil the services you have asked us to provide, and is processed under the legal basis of contractual obligation;
• Where appropriate, we will process your personal data with your consent – for example when we use cookies for data analytics purposes;
• We will process under legitimate interests:
  • When processing for marketing and promotion purposes such as when we call or send news of new brands, products or services, special offers, offers for related services provided by our trusted partners, or when we use your personal data to improve our services.
  • To communicate electronically with potential partners, service providers, affiliates and referrers.
  • For customer service purposes.

We have conducted legitimate interest assessments to make sure our business interests do not override your interests. You will be able to opt out of receiving our marketing communications at any time.

• From time to time we may be required by law to share your personal data with certain public authorities, regulatory bodies or law enforcement agencies, including but not limited to the Information Commissioner’s Office. Where the law requires us to disclose your personal data, our legal basis for doing so shall be Legal Obligation.
• We shall only process health or other special category data (such as religious beliefs) where you have provided us with explicit consent to do so.

5. What we do with the information we gather

We require this information to understand your needs and provide you with a better service. We shall never sell your information to any further parties without your permission. We shall use your personal data in particular for the following reasons:

• To contact you to discuss the services we offer or gather feedback on the service.
• For internal record keeping.
• We may use the information to improve our products and services.
• We may periodically telephone you about new products, special offers, related services or other information which we think you might find interesting. If you change your mind, you may opt out of receiving telephone calls at any time, either during the call or by contacting us using the details at the end of this Privacy Policy.
• If you use or have used our services, we may periodically send promotional emails about new brands, products, websites, special offers, services or other offers for related services provided by our trusted partners, which we think you may find interesting. You can ask us to stop these communications with you at any time. You can do this either by clicking on the unsubscribe link in our emails, or by replying “STOP” to any SMS message, or by contacting us using the details at the end of this Privacy Policy.
• From time to time, we may also use your information to contact you by email, phone, or mail for market research or feedback purposes.
• From time to time, we may process your personal data for customer service purposes.
• We may use the information to customise the website according to your interests, or to measure the relevance and effectiveness of our advertising.
• Your personal data (in encrypted form) may be sent to social media and advertising platforms for advertising and audience generation purposes; you have the right to be excluded from such transfers by contacting us.
• We may contact our partners, service providers, affiliates and referrers for financial or other contractual reasonsIf iPlace Global Ltd or its assets are acquired by a third party, personal data held by iPlace Global Ltd about its customers will be transferred to the acquirer.
• You have the right to opt out of any marketing or profiling processes at any time by writing to The Data Controller, iPlace Global Ltd, 4 Old Park Lane, London, W1K 1QW or emailing info@iplaceglobal.com. You can contact the iPlace Global Data Protection Officer at dpo@iplaceglobal.com.

6. Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, technical, electronic, organisational and managerial procedures to safeguard and secure the information we collect online. We use state of the art technology for processing and storing data, and data transfers, including encryption, and access control. Your personal data is processed with confidentiality and integrity.

7. When we share your personal data

iPlace Global Ltd may share your personal information with other services providers but only when you request specific services from our partners.
If you wish to take additional services from us, we will inform you about those partners to whom we will send your information.

We may also share your personal data with data processors who act under our instructions to provide services with confidentiality and integrity in compliance with relevant data protection laws, such as the Act, GDPR and PECR. We will also disclose information when required to do so by law, for example to disclose your details to government bodies such as HMRC or law enforcement agencies

8. Where we store your data

Your data will usually be held in a destination inside the United Kingdom (“UK”) or European Economic Area (“EEA”). However, there may be times when the data we collect from you may be transferred to, and stored at, a destination outside the UK or EEA to countries that provide an adequate level of protection. We will use the UK or EU Standard Contract Clauses to cover the transfer of personal data to countries which are not deemed adequate by the UK and / or EEA.

9. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.Information on the cookies we set, and their purpose can be found in our Cookie Policy. (add link)

10. Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

11. Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• We may use your personal information to send you promotional information about third parties which we think you may find interesting.

12. How long we keep your personal data

All personal data will be held in accordance with our company retention and deletion policy. We only keep your information for as long as it is needed for each of the activities we have identified in this privacy notice, or while you have an active account with us, in order that we may offer and provide our services to you. We will also keep your data for as long as is required to meet our legal or regulatory obligations.

13. Your data protection rights

Under the general data protection regulation, you have rights over how your data is processed. These are summarised below:

Consent
Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. to you; please note if you withdraw your consent, it will not affect the lawfulness of any processing of your personal data we have carried out before you withdrew your consent.

Object to the processing of your information where this is justified
You have the right to ask us not to process your personal data for marketing and research purposes. From the very first communication from us and every marketing communication we send after will include the ability for you to unsubscribe or object. Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time and at no charge.

Access your personal data by making a subject access request
You have the right at any time to ask us what personal information we hold about you, and to provide with a copy. As data controller, we will be as clear and transparent as possible and uphold any requests for data disclosure as soon as possible. If you repeatedly make such requests, we will be entitled to charge a reasonable fee for the second and subsequent requests.

Rectification of your information
The accuracy of your personal data is important to us. You can rectify, update, or ask us to amend any data that is incorrect or out of date, including your address and contact details, at any time. If you believe that the information, we hold about you is incorrect or incomplete, please tell us as soon as possible. Proof of identity may be required in some circumstances.

Erasure of your information where this is justified
You have the right to ask us to delete the information that we hold about you if, for example, you consider that this information is no longer necessary for the purpose for which we collected it. This is sometimes referred to as “the right to be forgotten”; However, we will retain just enough of your personal data to ensure that the restriction is respected in the future.

Suspend processing
The right to ask us to suspend processing of your data if: (i) you consider that it is inaccurate; or (ii) its processing is unlawful but you do not wish us to delete it; or (iii) we no longer require the data but you need us to keep it for a legal claim; or (iv) you object to the processing and we are verifying whether we have a legitimate reason to continue processing it.

Data Portability
The right to be provided with a copy of the data that we hold about you in a commonly used electronic format. This is sometimes referred to as “data portability”.

14. How to Contact Us

If you wish to exercise any of these rights, or to request details of personal information which we hold about you, please write to The Data Controller, iPlace Global Ltd, 4 Old Park Lane, London, W1K 1QW or email info@iplaceglobal.com. You can contact the iPlace Global Data Protection Officer at dpo@iplaceglobal.com.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office.
Address: The Office of the Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Website: https://ico.org.uk/