Blogs
Bridging the Identity Gaps: Connectivity, Collaboration, and Control
Real-world IT spans multiple apps, teams, and systems - and not everything can be automated.
This month’s Josys updates strengthen connectivity, collaboration, and control where it matters most. So you can govern identities the way work actually happens.
New Feature Releases
Faster Governance with a New Onboarding Experience
Getting started with identity governance shouldn’t be guesswork.
The new onboarding experience walks you through the exact steps to set up Josys and unlock its full potential to start governing immediately. Now, you can sync identities and devices, discover shadow IT, reclaim licenses from terminated users, and launch access reviews and workflows - right from day one.
No trial and error. Just governance, from the start.
Multi-source Data Sync for a Unified Identity Profile
Employee data is often split across systems - your IdP covers all users, while HR systems hold key attributes like department or job title.
With Multi-Source User Profile Sync, you can now enrich identities using multiple systems:
- Keep your IdP as the primary source for coverage
- Pull missing attributes like department or job title from HRMS
You’re in full control with:
- Custom column mapping across systems
- Clear visibility into data discrepancies
- Configuring workflows to manage access based on changes in identity data from secondary sources (like HRMS)
The result? A single, authoritative identity profile that preserves both coverage and context and ensures consistent and continuous governance.
Feature Enhancements
Beyond Automation: Gain Flexibility with Manual Workflow Triggers
Manual Workflow Triggers give admins immediate control when automation isn’t enough.
You can now run, re-run, or schedule onboarding and offboarding workflows for specific users, instantly. This is ideal for:
Safely testing new workflows on a small set of users before org-wide rollout
- Re-running workflows to recover access for users affected by errors or missed automation
- Emergency offboarding when security is at risk
- Ad-hoc onboarding for contractors or interns outside HR
HTTP Requests to Automate Actions in Any External App
Need your offboarding workflow to automatically create a ticket in ServiceNow? Or your onboarding flow to ping a channel in Slack?
With our new Custom HTTP Actions, you can now make REST API calls directly from Josys workflows.
This gives you greater flexibility to trigger actions within your existing IT ticketing tools - Jira, Zendesk, Freshdesk, and more - ensuring better traceability.
Admins can fully configure the request - including Auth type, Headers, and JSON body - and test the connection instantly to ensure it works. It’s the bridge you need to automate actions across your entire tech stack.
CSV Exports for Access Reviews
Sometimes, you need more than a dashboard, maybe a spreadsheet.
With this release, you can now export access reviews directly to CSV for analysis, record-keeping, or audits. Download a complete, UI-mirrored file with user details, responses, timestamps, local language, and timezone intact.
Run your own reports, support audits, and stay compliance-ready, without extra effort.
Easily Invite App Owners to Complete Integrations
You can now invite the app owners within your organization to securely complete app integrations in Josys—without requiring admin access to all apps. This eliminates offline coordination and makes it easy to onboard department-owned tools like HR, finance, or design apps for complete visibility and governance.
Invited app owners receive an email with a secure integration link to complete setup. Once connected, the app is immediately available for monitoring and governance in Josys.
App Integrations
New ‘User Profile Data Source’ Support
Josys expands its external data source support to freee HR & Moneyforward HRM. You can now fetch employee data from these HR systems into Josys.
App Usage Tracking Integrations
Josys now supports app usage tracking for 20 more SaaS apps. Including Act!, Amazon Web Services (AWS), BambooHR, Bonusly, Contentful, DatoCMS, DeployGate, DigiCert, Direct, Discourse, Egnyte, Figma, Freshcaller, GetAccept, Grafana Cloud, HackerRank, SolarWinds Service Desk, Splashtop, Typetalk, xMatters.
In our conversations with IT teams and MSPs, a common frustration surfaces: While most organizations rely on Microsoft 365 or Azure AD as their primary identity source for authentication, IT professionals often do not maintain key employee attributes like department or employment status within those systems. Instead, these crucial details typically reside in separate HRMS tools (like SmartHR), leading to identity fragmentation which creates critical gaps in visibility and slows down access management.
Let’s look at how this fragmentation hinders effective Identity Governance and Administration (IGA):
Frustrations with Current Identity Data Source Management
1. The Chaos of Fragmented Systems
Your IT or security team is constantly pulled into time-consuming, manual reconciliation efforts just to confirm who a user is and what their true access level should be. Because identity data is spread across your HRIS, Active Directory, and various cloud applications, you never achieve a single, unified, and complete view of a user's attributes or their history. This effort is non-scalable, prone to errors, and a constant drain on productivity.
2. Slow Security: When Governance Becomes a Risk
Disconnected identity data slows down every security function, which ironically, increases your risk exposure. This leads directly to delayed provisioning and, more dangerously, delayed deprovisioning. That gap creates orphaned and over-privileged accounts, user accounts that remain active and accessible long after a role change or termination. These accounts are low-hanging fruit for attackers and a primary cause of internal data leaks.
Eventually, when the underlying data is unreliable, your mandated access reviews become manual and ad hoc. They demand significant time without providing a high degree of assurance that your access controls are truly secure.
3. The Audit Headache: Compliance at All Costs
The culmination of fragmented data and slow governance is a near-paralysis when faced with audits (e.g., SOC 2, HIPAA, GDPR).
Auditors require a clear, verifiable chain of custody for all access decisions. Disconnected systems ensure you can only provide incomplete context, forcing time-intensive scrambling to correlate data across multiple systems to satisfy the request. Identity is constantly changing, leading to HR-IT misalignment that breaks the audit trail. For MSPs, this process is exponentially harder when trying to manage governance across dozens of clients.
Our Solution for Seamless Identity Data Synchronization
We hear you! Hence, we didn't just build a solution, we built the feature you asked for that seamlessly bridges this exact identity gap.
Until now, Josys only integrated a single data source as the primary source of truth. With this new capability, we eliminate that single-source limitation by allowing you to integrate a secondary external data source (EDS) (like HRMS tools) to automatically enrich and reconcile your user profiles.
This isn't just two separate syncs, it's smart consolidation:
- Attribute-Level Mapping: You can now configure precise mapping to pull the best data for each specific attribute. For example, pull the User ID from your IdP and the Department/Employment Status from your HRMS.
- Automatic Reconciliation: Josys auto-syncs data from both systems, ensuring every profile is complete and accurate without manual intervention.
The Payoff: A Unified Pane of Identity
The immediate benefit is a unified identity pane that provides a consolidated, accurate view of all user attributes.
This new capability directly translates into three major gains for your team:
- Definitive Single Source of Truth (SSOT): Josys becomes the verified SSOT, giving you absolute confidence in the data driving your access decisions.
- Time and Cost Savings: Say goodbye to spending hours manually reconciling profiles across disparate systems.
- Enhanced Security and Compliance: Accurate, real-time data from two sources ensures faster deprovisioning and better compliance readiness for audits. It also unlocks autonomous workflows that rely on additional attributes to facilitate the employee lifecycle.
Ready to ditch manual data checks and step up your Identity Governance workflows? Book a demo for an enhanced multi-source sync today!
For IT Administrators and Managed Service Providers (MSPs), the pain isn't just managing SaaS - it's closing the SaaS Management Gap. Your existing API-limited solutions offer incomplete coverage of your organization’s SaaS stack.
This forces you into operationally inefficient manual processes, accessing each application individually for administration. For MSPs and large enterprises, this severely limits scalability.
The Result - Fragmented Identity Governance
The lack of comprehensive coverage leads directly to fragmented Identity Governance and Administration (IGA):
- App Access Blind Spots: Critical user access and privilege data remain siloed within individual application admin panels, creating security gaps.
- Inability to Enforce Least Privilege: You have limited visibility into application usage, user privileges, or license allocation across the entire stack, preventing you from enforcing essential security principles.
- Siloed & Slow Lifecycle Management: Provisioning and de-provisioning workflows cannot be centrally performed, resulting in delayed, error-prone user lifecycle management.
The Solution? - Josys' AI Integration Builder
We know firsthand how much time is lost fighting the rigidity of traditional, API-only integrations and the chaos of incomplete coverage. That’s why we built the AI Integration Builder (Patent Pending).
This AI-powered, no-code framework democratizes the SaaS integration process. Unlike existing platforms that rely solely on API-based integrations, this innovation allows end users to independently create connections to virtually all web-based SaaS applications using a Do-It-Yourself (DIY) approach within the Josys platform.
How the AI Integration Builder Delivers Control?
- Universal Training: The framework uses a one-time training session via Josys' browser extension to capture the exact user journey (login, navigation, data selection). The training process is highly intuitive and takes few minutes to perform and complete.
- Unified Visibility: Once trained, it leverages Robotic Process Automation (RPA) to reliably replay the steps, while simultaneously using Artificial Intelligence (AI) to map out the underlying DOM selectors in the backend.This provides a unified view of user details from these applications including access, identities, licenses, and privileges right within the Josys platform.
"The AI Integration Builder democratizes connectivity. Built for IT teams, it is one of our key inventions that leverages AI & RPA to maximize coverage & centralize governance over their entire SaaS stack." - Mahabaleshwar Bhat, CTO - Josys
By integrating all your disparate SaaS applications within Josys, you achieve comprehensive, unified management of the entire SaaS stack. This helps eliminate reliance on error-prone spreadsheets or third-party platforms with limited coverage, enabling you to finally monitor user lifecycle properly.
Ready to gain comprehensive, unified management of your entire SaaS stack and move from chaos to control? Try AI Integration Builder now - Request Your Demo Here!