Privacy Policy

1. 01
   Who we are

   Keble is operated by Keble Co., Ltd. For any privacy question or request, write to hi@keble.ai.

2. 02
   What we collect

   Account details: your email, password hash and, if you add them, name, phone and WeChat binding. The stores you connect and the data we read from them. The API keys you create and the calls made with them. Your IP address and browser fingerprint, used to stop abuse and keep the service secure.

3. 03
   How we use it

   We use your data to run the service for you and to keep it safe. We do not sell your data and we do not use it to train models. We share it only with the processors that run the service: product analytics (Google Analytics), our payment provider, our email sender, error monitoring, and the AI model providers we send request content to so they can answer your questions and build your reports.

4. 04
   Google user data (Gmail)

   When you connect a Gmail mailbox, Keble reads only the messages you ask Keble AI Agent about and sends only a reply you approve. We use that access only to provide this feature, which you can see in Keble. We do not sell or transfer it, except as needed to provide the feature, for security, to follow the law, or in a merger with your consent. We do not use it for ads, and we do not use it to develop, improve or train generalised AI/ML models. People do not read it, except with your consent, for security or abuse checks, or where the law requires. Removing the mailbox in Keble deletes the access grant, and you can also revoke access at https://myaccount.google.com/permissions. Keble's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Gmail is a Google Workspace API, so the Google Workspace User Data and Developer Policy also applies.

5. 05
   Amazon seller data

   When you connect an Amazon store, Keble reads your store's catalog and listings, A+ content, FBA inventory and inbound shipments, order totals (without buyer names, addresses or emails) and Sales and Traffic reports, plus your Amazon Ads data if you connect Ads. When you ask, Keble also changes listings or A+ content, creates FBA inbound plans, or creates Multi-Channel Fulfillment orders. We use this data only to run Keble for your own store: dashboards, reports, alerts and the actions you approve. We do not sell it, we do not combine it across sellers, and we do not use it to train models. Your access tokens are encrypted. Keble is not affiliated with Amazon. Questions or deletion requests: hi@keble.ai.

6. 06
   How long we keep it

   Request bodies are kept for 30 days. Call records (which key called what, and when) are kept for the life of your account. Account and order records are kept while your account exists.

7. 07
   Deleting your account

   You can ask to delete your account from the settings page. Deleting closes the account at once: sign-in stops and we pause your stores. We keep your account data, orders and balance so support can restore the account on request; write to hi@keble.ai. A policy for permanent removal after a period will be published later.

8. 08
   Your rights

   You can ask to see or correct your data, or to delete your account, through the settings page or by writing to hi@keble.ai. We answer within a reasonable time.

If anything here is unclear, write to hi@keble.ai and we will explain.