B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
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Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Home renovations are stressful enough on their own, but when you throw in the challenges of everyday life, it can feel downright overwhelming. That’s where your host, Katie GO, comes in. She’s here to guide you through the renovation process and inspire you to take control, creating not just the home but the life of your wildest dreams.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Welcome to The Insider’s Guide to Custom Homes—your expert-led roadmap to building smarter and better. I’m Rick Bell, founder of Landmark Custom Homes, with over 40 years of experience building across South Florida. Each episode gives you practical insights into the custom homebuilding process—materials, floor plans, budgeting, timelines, and how to avoid costly mistakes. If you want to build with confidence and craftsmanship, this show is for you.
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Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
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A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams a ...
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The podcast of custom motorcycle aficionado, entrepreneur, motorcycle journalist and enthusiast Jason Hallman
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A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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Most B2B companies overlook their biggest growth opportunity: investing in the customers they already have. Yet, customer marketing leaders struggle to secure budget, prove ROI, and drive growth. In a world obsessed with more (more leads, more deals, more revenue), how do you make customer advocacy a non-negotiable growth strategy? This show is for marketers who want to turn customer advocacy into a strategic growth engine. Each episode features customer marketing pioneers, revenue leaders, ...
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Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
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Where's Your Customer? is a podcast for retail leaders who want to become truly customer-centric. Through honest conversations, inspiring stories, and practical ideas, we help you see your business through your customers' eyes. So you can build stronger connections, happier teams, and a brand customers can't live without.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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WB Download Custom Home Podcast will provide podcast listeners and those in the home building industry a platform to discuss home building news/updates in the nation and what’s happening on our local custom home building projects. We will have casual, entertaining discussions with experts in the industry, friends and surprise guests. The WB Download Custom Home Building Podcast is hosted by Wieland Builders President, Jeff Wieland. The Wieland family have been building homes for over 65 year ...
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The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Welcome to the Apex Custom Concrete & Masonry Podcast, where craftsmanship meets community! Located in Oak Harbor, Ohio, we are dedicated to transforming homes and commercial spaces with our superior concrete and masonry services. Our expertise spans outdoor kitchens, stamped patios, paver patios, staining and engraving, custom steps, concrete countertops and tables, micro etching, stone work, and brick work. Each project reflects our commitment to quality and our passion for creating beauti ...
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Welcome to CX Matters, a podcast where we dive into all matters CX to find out what really makes the difference, what moves the needle, and what makes customers tick. CX Matters is powered by Hello Customer, the platform that helps organizations turn feedback into real business improvements. Learn more about Hello Customer here: www.hellocustomer.com
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Bob and Mark are regular American guys exploring different countries and cultures through the holiday experience of Christmas. They enjoy festive movies, music, food, and customs. Each episode features the two visiting a new international location. It's like a global Christmas party!
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Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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"Casual discussions of casual Magic," says it all. We love playing Magic, and we love talking about it. Topics include draft, sealed, Commander, 100-card Singleton, flavour rulings, custom cards, and cracking open weird old booster packs.
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Whether you’re dreaming of building a forever home, looking to create a custom vacation getaway, or looking for a home that supports your lifestyle, this podcast is for you! Join us as we provide behind-the-scenes insights and advice for intelligent homeowners looking to renovate or build a dream home in the Monadnock Region. We’ll get into the art and science of the custom home-building industry and help you know everything you need along the way! Cohosted by seasoned NH Builder, Paul LaRoc ...
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Customers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit. Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, you’ll learn how to create connections that keep customers comin ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple's Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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The business podcast designed for entrepreneurs and small business owners to be inspired by, listen to, enjoy and take some action from.
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The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
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This is your go-to podcast for all things marketing, branding, and customer experience. We’re bringing you honest and fun conversations with bite-sized insights. Hosted by BrightSign’s CMO Brian Rowley and Head of Integrated Marketing Laura Smith, you’ll hear from industry pros, creatives, and innovators about what’s actually working in today’s evolving, digital-first world. No fluff — just real insights on how brands are connecting with audiences and driving growth. Tune in for fresh ideas, ...
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Creative and Critical Thinking in Business... and Life. Through episodes about leadership, AI, design & innovation, and some on health. ggutt.substack.com
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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An interview style podcast with people in the Custom Home Furnishings industry.
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An Acxiom podcast where we discuss marketing made better, bringing you real challenges and emerging trends marketers face today.
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Welcome to StubGroup's Clicks to Customers Podcast channel! Subscribe for: ✔️ Tutorials about how Google Ads works ✔️ Advanced strategies we're using to make our clients successful ✔️ Hot takes about the latest and greatest in industry news ✔️ Tactics to fix Google Ads suspensions and remain compliant with Google's policies ✔️ Conversations with industry experts on all aspects of marketing ✔️ And much more! 💪 Dominate Google Ads and grow your business: https://stubgroup.com/
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Modern Healthcare's Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we'll interview healthcare's most accomplished leaders to learn how they're addressing the industry's most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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EJ Kritz's on the Next Generation of Bank Branches
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38:21Meet EJ Kritz, Chief Experience Officer of DBSI, a company focused on designing the bank branch of the future. He explains how DBSI brings together design, technology, digital signage, and modern banking tools to create better in-person experiences. EJ also talks about why branches still matter today and how they are becoming community-focused spac…
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How One Company Tripled Sales By Leading With Trust
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28:13Ep.125 - In this episode of Endless Customers, Alex Winter sits down with CEO Richard Sellar and IMPACT coach Allison Belles to unpack how Stellar One rebuilt its ERP sales model around radical transparency. No traditional sales team. Rather, transparent pricing, self-service fit quizzes, and assignment selling that continues into onboarding. And t…
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The First Customer - Turning Chaos Into Testing Clarity with Co-Founder Joel Montvelisky
31:08
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31:08In this episode, I was lucky enough to interview Joel Montvelisky, co-founder and Chief Product Officer of PractiTest. Joel shares his unlikely journey from Costa Rica to the world of software testing. He talks about becoming a Cowboys fan in the 1970s, stumbling into QA because it paid slightly better than bartending, and eventually discovering th…
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The Work You Don’t See: How Contractors Prepare Your Project for Success
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18:59Send us a text In this episode of Custom Built, we’re breaking down what’s really happening during the pre-construction phase—and why your contractor might seem so quiet. From coordinating with architects, engineers, and trades to validating budgets, sourcing materials, confirming elevations, navigating zoning and permits, and planning for surprise…
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S2 EP46: The Ins and Outs of a Successful Kickstarter Campaign with Kerry Moher of Red Rooster Golf
29:19
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29:19In this Customer Growth Sessions episode, Red Rooster Golf CEO Kerry Moher reveals that their $75K Kickstarter win came from preparation, not platform luck. After beta testing and growing an 8,000-person email list (which drove 90% of backers), the team ran a 7–8-email nurture sequence built on authentic storytelling. They hit their $25K goal in th…
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Custom Harvest Hype, Season 4 Episode 8: Board Candidate #2, Richard
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40:22Mandi updates us on the location of a few crews and how harvest is progressing. In the second episode of 2026 board candidate interviews, Mandi interviews Richard Wendland of Harvest Time Farms. Richard shares his journey in the agriculture industry, detailing his family's farming background, the evolution of his business, and the challenges faced …
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#492: Leaders in Customer Loyalty: Industry Voices | The New Incentive Landscape: Maritz's Collections Motivate Members
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25:16Send us a text Loyalty360 spoke with Mike Donini, Senior Buyer at Maritz, one of the largest full-service incentive and loyalty partners in North America. Maritz began in 1894 as a family-run wholesaler and manufacturer of fine jewelry and watches. During the Great Depression, Maritz pivoted its business to generate income, selling its merchandise …
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#72: Concept to acquisition with Chris Tilkov, DocuSketch
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19:45Many entrepreneurs dream of scaling a niche product, achieving market dominance, and ultimately securing a successful exit—but few actually make it happen. How do you take an idea from concept to acquisition, and what key lessons can other business leaders, including marketers, take from that journey? Joining me today is Chris Tilkov, General Manag…
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Becoming the Leader Your Small Business Needs
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59:47Stepping into the role of “leader” isn’t something most independent retailers plan for. It usually happens because the business grows, you hire someone, and suddenly the way you show up matters in a new way. In this conversation, Krista Williamson joins me again to talk about the parts of leadership we rarely discuss—why it feels uncomfortable, the…
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How Brand Evangelism Drives Growth in Fintech With Diana Cabrices
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35:30Diana Cabrices is the Founder and Fractional Chief Evangelist of Diana Cabrices Consulting, a growth-focused firm that energizes B2B wealthtech and financial services brands by amplifying their stories and building emotional connection with financial advisors. She has a track record of driving significant revenue growth, having helped a martech pla…
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3| Why your customer loyalty strategy might be failing (and what's working in retail now)
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22:31The customer loyalty strategy landscape is experiencing a seismic shift. The loyalty market is projected to reach £4 billion by 2029, but brand loyalty is eroding. In this episode, Jo explores why 45% of customers are abandoning beloved brands for cheaper alternatives and what industry leaders like Boots, ASDA, and McDonald's are doing to build con…
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Update to Google Ads Advertiser Verification Circumventing Systems Policy (November 2025)
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3:57If you're required to complete advertiser verification or business operations verification, this update is CRITICAL. Google has released new guidance (November 2025) about how incorrect verification submissions are now treated under the Circumventing Systems policy. This includes new examples, stricter interpretation, and increased suspension risk …
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How Ringbrothers Set a New Bar for Custom Cars ft. Ryan Fielding - Lead Fabricator
1:39:17
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1:39:17Ringbrothers’ latest builds, especially Octavia, have pushed custom car fabrication into a whole new league. In this episode, we sit down with Ryan Fielding, their lead fabricator, to break down what really goes into building cars at this level — from CAD and 3D printing to long nights, tight timelines, and the teamwork behind it all. Follow Ryan: …
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230. Hot Takes from Canoe Club’s Discord
1:23:43
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1:23:43Timothy and Chase go over fashion hot takes submitted by Canoe Club's Discord. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Episode 253 - Assembled Minus One: The Most Popular Wolf Precision Build Kit Explained
23:59
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23:59In this episode of the Long Range Shooting and Custom Rifle Building Podcast, Jamie dives into the most popular option in the Wolf Precision Build Kit lineup—Level Two: Assembled Minus one. Learn why this "assembled minus one" approach has become the sweet spot for shooters who want a true custom rifle, without the full custom rifle price tag. Jami…
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Turning Advocacy into Acquisition with Rodrigo Souto
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34:51Demand gen and customer marketing are often seen as separate. But what happens when they work as one? Rodrigo Souto, Senior Director of Demand Generation at Zappi and former customer marketing leader at HubSpot, shares lessons from a career leading global programs across advocacy, PLG, and demand. At HubSpot, he built a unique playbook for tying cu…
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EP2: Why Creativity Is the Missing Link in Customer Experience
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28:56In today’s data-driven world, creativity is the true competitive differentiator and the cornerstone of next-level customer experiences. In this episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale sit down with Matt Broekhuizen, Head of Customer Engagement at VCCP, to explore how iconic brands like LEGO and Sainsbury’s blend tech, …
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Good Friction, Bad Friction: Why a Little Effort Makes Customers Care
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25:03Episode Overview When everything is one-click easy, do we lose something meaningful? Guest host Dr. Morgan Ward joins Dr. Ryan Hamilton to explore how the right amount of friction in the consumption experience can boost connection, meaning, and long-term use of the product—while the wrong kind just gets in the way. Quote of the Episode "Consumption…
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#162 Compassionomics in Action: Measurable Impact for Business Leaders and Healthcare alike
38:40
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38:40What if just 40 seconds of genuine compassion could tangibly lower a cancer patient's anxiety—and what if this "wonder drug" holds the key not just for healthcare, but for every leader who wants to create more fulfilling workplaces and customer experiences? The impact of this question is profound. On this episode of the Delighted Customers podcast,…
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How Community Increases Retention 4X ft. Erica Kuhl (Gainsight)
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32:13When Erica Kuhl joined Salesforce as employee #176, nothing about her role or title suggested she would go on to build one of the most influential customer communities in SaaS history. Given a broken website, no roadmap, no team, she hacked together the first Salesforce Community with duct-taped technologies, raw conviction, and a fierce belief tha…
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What if the next 90–180 days could lock in measurable customer loyalty? In this episode, we break down a practical, no-fluff playbook for building a retention strategy that customers actually value—whether you’re serving consumers or complex B2B accounts. We focus on intentional success and segmentation, identifying high-value customers and the sig…
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Episode 21: Design Leadership with Jason Lynn of The Decorators Unlimited
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46:38What does it take to lead one of the world’s top luxury interior design firms for nearly 40 years? In this episode, host Rick Bell welcomes Jason Lynn, Partner and Vice President at The Decorators Unlimited, to explore the art of design, leadership, and legacy in a fast-evolving industry. Jason shares his inspiring journey from U.S. Coast Guard res…
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Episode 3: When Customer Experience Delivers ROI
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28:15In this episode of CX Matters, host Bram De Vos brings together two leading voices in customer experience: Michel Stevens and Horst Remes. Michel brings the lens of leadership and culture, while Horst approaches CX through design, experimentation, and evidence. Together they explore the question that often sits unanswered in boardrooms: how do you …
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Finding the balance between AI, personal touch in banking
21:46
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21:46Banks are embracing AI for several different purposes. Some are using it for fraud detection, loan origination and handling basic customer interactions. While big banks have a great deal of resources for AI, community banks can also take advantage of AI tools; however, there's a danger here that banks will over-rely on AI, or not give bankers the a…
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Transform Your Lake Erie Retreat: Incorporating Water Features into Your Luxury Concrete Patio Design
5:11
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5:11Picture settling into your custom patio after work as gentle water cascades blend with the Lake Erie breeze, drowning out neighborhood noise and creating your private sanctuary. This isn't a resort fantasy, it's reality for Northwest Ohio homeowners who understand the power of incorporating water features into luxury concrete patio design. Water fe…
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Keys to a Seamless Build with LR3 Client, Nathan Kono
18:02
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18:02What are the keys to a beyond successful new build? Because you’ve heard plenty of our thoughts… we wanted to offer a fresh perspective on the matter! So, we brought in special guest, Nathan Kono, to share a peek behind-the-scenes as an LR3 client as his recent home build went seamlessly from concept to completion. Inside the episode: What made Nat…
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489 - Anthony Del Rey - Providing Service and Taking Care of Customers
56:00
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56:00Anthony Del Rey is the owner of MotorParts4Shades.com. He grew up in the family window treatment business and began installing shades in South Florida at 18, taking on his first motorized projects soon after. Anthony opened his first Somfy account in 1986 and spent the '80s and '90s combining installation and fabrication, manufacturing roller and R…
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Bert Waugh rose from door-knocking real-estate agent during double-digit interest rates to owner of a firm later acquired by Berkshire Hathaway. Guided by faith, he founded Transitional Youth to break the cycles of homelessness through family-style homes, counseling, and the Breaking Cycles coffee and bike shops that restore dignity and purpose. Hi…
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Retention Is Existential: Gainsight’s New CEO Chuck Ganapathi on RaaS, AI Agents & the 80/20 Trap | Episode 100
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56:10Welcome to episode 100! I’m joined by Chuck Ganapathi, Gainsight’s new CEO, for a wide-ranging, candid conversation about where customer success is headed and what leaders should do right now. We start with Chuck’s career through four platform eras: mainframe to client/server to cloud to AI - and how those shifts shape strategy. He shares the littl…
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#48 Are you an emotionally intelligent manager?
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18:25If you're a customer service manager, being emotionally intelligent is the super skill you need to strengthen day by day in every conversation you have - in person or digital they be. Paolo Fabrizio shares two hands-on scenarios. Do any of them sound familiar to you?By Paolo Fabrizio
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