🕯️Known Issue Update

🔹A fix has been released for the meditation quest issue. 🌤️

It may take a little time for the update to fully reflect while things refresh behind the scenes.

NOTE: If needed, deleting your old feed can help speed things up.

Thank you for your patience, as always. 🙏

By the way, a workaround you can do is to cancel your previous meditation, then you can add another one.

🕯️Known Issue Update

🔹[PlayStation] We are investigating reports that some players are missing IAP from the in-game shops. Please try closing and reopening the app or store. If the problem persists, please submit a detailed bug report in our Discord server or to Player Support.

Thank you for your patience as we investigate.

🕯️Known Issue Update

🔹 We are aware that 2 daily Tournament of Triumph Event Tickets are uncollectible due to the end of the spirit voting. To address this issue, the missing Tickets from the remainder of the event will be made available to you. Once resolved, an inbox message will be issued with further information.

Thank you for your patience while we work to resolve this issue!

🕯️Known Issue Update

🔹 We have fixed a server error issue that players reported when they interacted with past Seasonal spirits.

Thank you for your reports and patience as we worked to resolve the issue.

🕯️Known Issue Update

🔹 We are aware that players may be unable to throw snowballs when using paired controllers on some mobile devices.

🔹 We are investigating an issue reported that some players may not be seeing accurate results when viewing the “Daily Events Points Earned” window after a Tournament of Triumph race

Thank you for your patience as we investigate these issues.

🕯️Known Issue Update

🔹Fixed an issue with Android being unable to purchase Tournament of Triumph returning IAP 🔹Fixed an inbox message not displaying correctly 🔹Fixed login issue for players using Huawei devices 🔹[Switch] Due to spells, special IAP cape features, and STAR pin functions not working properly, players may find that spells automatically activated by the Tournament of Triumph sports may also not work as intended. This may include the automatic spells to transform players into crabs for the crab race, and throwing snowballs in the upcoming Snowball Toss sport. 🔹We are aware some devices still on version 32.1 may be experiencing a crash. Please update Sky to the latest 32.2 version and let us know if crashing continues.

Thank you for your understanding as we work on these issues.

🕯️Known Issue Update

🔹We are investigating login issues for some players on Huawei devices.

Thank you for your patience as we investigate.

🕯️Known Issue Update

🔹 We have found a bug causing some mobile players to crash when resetting their Personality type by using the bricks located outside The Office gate in the Vault of Knowledge. The reset shrine inside the Personality Quiz Event map is functioning as intended.

Thank you for your understanding as we work to resolve this issue.

🕯️ Known Issue Update

Re: Server Error

🔹 The condition which caused players to receive ‘Server Errors’ and login problems has been fixed. If you’re still experiencing problems, please try restarting the game or report the issue to us.

Thank you for your patience!

🕯️ Known Issue Update

🔷 We are aware of a problem which results in the ‘Server Error’ message being presented to players. Our engineering team is currently addressing this issue and we will post an update as soon as the fix is released.

Thank you for your patience.

🕯️Known Issue Update

Re: Crashing issues

🔹Hotfix 32.1 has been released for iOS.

🔹We are aware that the red and white pillow is not granting multiple cushions when purchasing from the Nest/Shared Space shop.

Thank you for your patience.

🕯️Known Issue Update

Re: Crashing issues

🔹Hotfix 32.1 has been released for Nintendo Switch.

We are still in the review process for iOS and will keep you posted when the release has been approved and sent.

Thank you for your patience.

🕯️ Known Issue Update

🔹 [Android] A discrepancy in the Personality Quiz Event IAP pricing was found for some regions and has been corrected.

Thank you for your understanding.

🕯️Known Issue Update

Re: Crashing issues

🔹Hotfix 32.1 has been released for Android, Huawei, Steam, and PlayStation. [Edit] Mobile: you may need to clear cache after the update. 🔹The Hotfix for iOS will follow as soon as it has passed review. We will post the official Hotfix patch notes when this release has been completed.

Thank you for your patience and understanding as we worked to resolve this issue.

<:pHelloKrill:647349070775451660> Known Issues Update

🔷 We have identified the cause for the crashes that players may be experiencing after updating to version 32.0. A fix will be released as soon as possible on mobile, PlayStation, and PC, with a later update going out for Nintendo Switch. Please keep an eye on our announcement channels for patch details.

Based on your reports, we are also investigating:

🔹[Android] The new AR Camera feature may not be working as intended for some devices

🔹[Switch] Spells are not activating once the player has selected and the spell animation has completed

🔹[PC and PlayStation] The camera POV may be locking and preventing players from viewing in all directions

🔹When the emote wheel is active, the new Map icon overlaps with the chat button

Thank you for your patience and understanding as we investigate these issues.

🕯️ Known Issue Update

🔹We’re aware of recent issues players are experiencing and are constantly working to mitigate situations as soon as we see any abnormal behavior. Sky has many interacting software elements and we test every release thoroughly, but certain issues can emerge only after a live rollout.

We thank you for your patience and understanding as we continue to work on resolving these issues.

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<:HelloKrill:1026660967293136966> Known Issue

🔹 We’re aware of ongoing server instability affecting connections, and our team is actively investigating the situation.

Thank you for your patience.

<:pHelloKrill:647349070775451660> Known Issues Update

🔹The Feast antlers are not displaying the colors after being dyed 🔹Season of Moomin invisible body is not displaying the effect when equipped 🔹Flight as a butterfly within the Season of Moomin quests are not working as intended 🔹[Japan] Inbox messages may be displaying as English instead of Japanese 🔹[Android] Some devices may be asking permission to save screenshots/videos without saving 🔹Some players may experience a persistent red dot in the closets after unlocking a new cosmetic

Thank you for your patience as we work to resolve these issues.