Important Disclaimer: Beware of Fraudulent Communications
Lunate is aware of schemes and phishing attempts that misuse our name, logo, or branding in fraudulent communications. These may include fake websites, emails, letters, public profiles, phone calls, text messages, social media posts, and other forms of communication.
Fraudsters may impersonate Lunate, our affiliates, employees, or representatives to solicit payments or non-existent investment opportunities, financial products, or offer fraudulent employment opportunities.
We take reports of suspicious activities seriously. If you receive a communication that appears to be from Lunate or our affiliates and are uncertain about its legitimacy, please contact us directly at report@lunate.com
Limitation of Liability
Lunate is not responsible for any loss, damage, or harm resulting from fraudulent use of its name, logo, or branding by third parties. We disclaim all liability for actions, transactions, or representations made by such fraudulent entities.
Social media
Online fraud and scams are on the rise. Please read the following carefully to understand how to stay vigilant and safeguard your personal and financial information.
Important Notice About Fraudulent Accounts and Scams
Online fraud and scams are becoming increasingly sophisticated. Fraudsters may create fake social media profiles, websites, or emails pretending to represent Lunate to deceive you. These fraudulent activities may include:
- Requests for sensitive personal information, such as passwords, credit card details, banking information, or personal identification documents (e.g., passport, driving licence).
- Links to phishing websites designed to steal your data.
- Impersonation of official customer service representatives offering "support" or "assistance."
- False job offers or recruitment scams.
We want to assure you that Lunate takes your security seriously. We will never:
- Ask for any sensitive information via social media.
- Request payments or fees through unofficial channels.
- Contact you through unofficial or unverified accounts.
What to Do If You Suspect Fraud
If you believe you’ve encountered a scam or have been targeted by a fraudulent account, take the following steps:
- Stop Engaging: Do not respond to the suspicious account or provide any information or documentation.
- Report the Incident: Use the reporting tools on the social media platform to flag the fake account or post. If you have suffered financial loss or believe you are the victim of a crime, please also report the incident to your local authorities or the appropriate fraud reporting service.
- Contact Us: Reach out to our customer service team at report@lunate.com to bring the matter to our attention.
- Secure Your Accounts: If you’ve shared any sensitive information, immediately change your passwords and monitor your accounts for unauthorised activity.
Lunate is not responsible for any losses or damages resulting from interactions with fake accounts or unauthorized communications.
Our Commitment to Your Safety
We are continuously monitoring for fraudulent activity and working with social media platforms to remove fake accounts impersonating Lunate. Your vigilance and cooperation are invaluable in helping us combat online scams. Together, we can create a safer digital environment.
If you have any questions or concerns, please don’t hesitate to contact us via our official communication channels. A list of our verified social media profiles and official website addresses can be found at www.lunate.com.
Thank you for your trust in Lunate.